The Room is clean and the ambience of onsen is quite excellent 👌 👏

Nothing

Everything exceed my expectation, they even upgrade my room ,onsen was great, breakfast and dinner were delicious , many choice of food.

Nothing at the moment

wonderful onsen, a lot of things to do for the family. excellent food.

Nice big tatami room, good onsen, great location for those who want to get into nature, tasty dinner.

Overcrowded and overpriced. We waited 20 minutes for a so-so breakfast buffet. The only dinner time slots available at our 3:45 check in were 7:30/8:00, our baby’s bedtime. We’ll go with a smaller Japanese inn next time

A great choice of foods. Having a trolly provided at the restaurant was very helpful for my aged mother.

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old, not maintained well

size of the room

It's my 3rd time to stay in this hotel. I always like their buffet meals (breakfast and dinner) and the different types of Onsen (indoor and outdoor). I have also tried different types of rooms and they're all comfy. Except for the tiny rooms for single occupancy that has no bathrooms but they are located right above the onsens. I didn't mind because I was by myself that time. However, I loved the view from my window. I love the location, it's like a safe haven in the midst of nature. I am so proud of this hotel which is just 30 mins away by car from Suwa City.

The outdoor Public Onsen and the view surrounding the hotel is beautiful especially in Autumn.

Though I have a coupon for dinner and presented it to the buffet staff at the entrance but my name is not on the list. I felt embarrassed waiting while the staff had to call and confirm at the reception before letting me in. I was scheduled to have dinner at 8pm which is a bit late for me to eat (I wish it was 7pm) but I thought its there way to control the people to avoid overcrowding but when I get there by 8pm it was very crowded like a typical buffet style atmosphere. It just doesnt feel very welcoming to a gaijin like me. The room is small and outdated.

the dinner buffet and breakfast is great the onsen is huge n clean the onsen outdoor is really good especially the view

our room is very small for the two of us

The food ,buffet breakfast and dinner are the best by far in Nagano. The staff were courteous, helpful and respectful. The different kinds of Onsen are also spacious and relaxing. The rooms are great especially at the new wing. It is just heaven for me in the forest.

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The outdoor onsen is new and really wonderful!

Buffet-style dinner and breakfast quite crowded on weekend days, with waiting time (which is especially annoying when breakfast time is it until 9 a.m. only). That was a lot better and more relaxed on a Monday. Standard room was not so thrilling considering the price, upgrade to a better room was definitely worth it.

Good natural onsen, beautiful rotenburo, Excellent food