Les hotes

Rien

Unglaublich herzliches und hilfsbereites Personal. Ausserdem sind alle denkbaren Annehmlichkeiten vorhanden wie Snacks und Getränke, Wäschewaschmöglichkeit und vieles mehr. Absolut anzuraten, hier zu übernachten!

Everything was clean and room service received every day without asking. Very hospitable staff and liked that they organised a traditional activity.

A bit far to walk to the train station.

The hotel was in the middle of a beautiful street in Gion district. Coming out and walking around was so tranquil and peaceful with old style Kyoto homes. The property itself was super cute and clean. The best part was the on-site doggies that greeted you with lots of kisses. They had a maiko performance on Saturday for the guests of the hotel. We were able to interact with the performer, played games, danced and there was even karaoke! The staff would provide amazing fruits and snacks everyday. They have a massage chair if you are tired of all the walking and the best perk is that they did our laundry while we were out exploring. The staff were super sweet and though communication was a little challenge we always managed to get everything answered using apps on our phone. We usually stay in 4-5 star hotels but the dogs on site convinced me to stay here and I have to say this hotel was a better experience than any 5 star hotel we have stayed in. I would 100% recommend this place for couples, singles and friends traveling to Kyoto. We were so sad to leave this place but hope we can come back and stay here again.

Nothing

Staff are super nice people. They are very generalize and kind!

I cannot find anything.

Liked nothing about this place. This place is horrible and the Owners have got no sense of hospitality.

I am just putting out complaint in writing after our phone conversation. We had a horrible experience at Kyoto Gion Sano Ryoken accommodation. The old owner literally told us he is going to hurt us if we don’t pay money and will throw us out in the middle of the night not caring that we had 3 children in the group. We felt terrified after he became loud and aggressive towards us and even shouted on my wife. He started to thump the table in front of him threatening to throw us all out in the middle of the night. We left in The middle of the night so we don’t have to see him again. We made a booking for Crowne Plaza and left straight after confirmation. Please consider this a strong complaint for the actions of this man. He was upset because he first charged us for kids 29400 Yen when in our booking it clearly states that kids under 11 years are free. He got really upset when we showed him the booking and refunded at that point. So we went out and when we came back around 11 PM he was waiting and was really angry and demanded we pay him or something bad will happen to us. He produced a typed english letter saying we have booked through an agent and this booking was not made through booking.com. I would like to request you to cancel his memberships with booking.com and refund our money we paid at the property as well as compensate us for the tragic experience we had on our holiday which ruined our experience.

This was such a wonderful place to stay. Very clean, an excellent location. The highlight was the staff, so friendly and warm. They took care of everything, and stocked our room with fruits and food. They took care of all our needs. And there were two very friendly dogs.

Everything was fine.

All the rave reviews are true: It felt like home away from home. We felt truly taken care of. The owners were so so so kind. The dogs were adorable. The futons were incredibly comfy. The room was clean and spacious and smelled like Tatami. We had the twin deluxe room which had a nice little view of the streets outside. Location was just close enough to Gion center to be convinient but quiet. The owners don't speak much English, but that's completely fair since I don't speak much Japanese. 😁 They were very patient with translation apps and went above and beyond to help us with whatever we needed. They helped us so kindly with our food needs. We rented bikes for two days and were able to park them overnight at the ryokan after calling ahead. What else... The yukata provided were crisp and clean. We wish we could have stayed for longer. I cannot say enough nice things about this ryokan.