Breakfast was very good. the location was great because it was just five minutes away from the UN office where I had my meetings. Moreover, there are shops and good restaurants around with good food. The place is quiet, with good staff ready to assist people.

The bed was small and I was not informed before that the bed was small so I had to manage it. Even though small and low, I slept on it without any difficulty. I recommend that booking inform us of the sizes of bed etc.

The hotel was recommended to us for it's budget pricing and location within walking distance to the US Embassy. We can highly recommend staying here-the staff was super friendly, and they helped us with printing documents, in color(!) for free (!!). The embassy is indeed 3 walking minutes away, so that is great. All rooms we saw had a fridge, so there's great because we traveled with some fresh food.

Some rooms have either no AC, or no net, or neither. But they swapped our room when we asked about mosquitoes and no net-the room we actually stayed in had both a working AC and a net. So, just ask, and you shall be given. ☺️

Many mosquitos in the room when I arrived. First night bed had extremely old bad matras and quality of bed was such that I cracked through in the middle of the night. Second and third night was better in a different room.

The room is as spacious as advertised. The hotel is close to the UNEP headquarter offices and the capital city of Nairobi, hence all services are available to you close by. It is fairly quiet. I had an awesome parking space. The staff is awesome.

There is only one switch at the entrance for the room lights, nothing close to the bed. The towel needs to match the room price and was only one, yet I had already indicated that it was 2 adults occupying the space.

Cleanliness

The fact that the hotel change my booking location without informing me, putting in another hotel that is far from where I first booked. Even though they were providing transfers, it was an inconvenience.

Excellent customer service

Nothing

The staff are good and genuine. The breakfast is generally served till 10am.

Breakfast was not great, didn't appear to be freshly prepared