Good place and pool. Reception staff good.

The security guard, a very disrespectful man. Did not know the rules and bothering people at the pool. Keeping us from a good time.

Location

Towels; we stayed in room 231 and lighting in hall was out area was dark; brick color of floor stains; air conditioner needed more freon, didn't cool that much; facility needs improvements

The room 118 with the balcony and the view on the harbour is fabulous! Really clean and beds are confortables. Free bottles of water every day is nice.

The music is too loud around the swimming pool all day long, not really relaxing.

Confort rooms, clean.

My wife cut her toe in the pool because it was a sharp edge. We reported and asked for first aid kit. They just gave us cottons and antiseptic. They didn’t have a protocol for this kind of emergencies. Md acted like they didn’t care.

Location

the cleanliness of the pool

The property is located right on the marina. Easy walking distance to nearby restaurants, pharmacy and souvenir shopping. Yet it’s quiet enough in the evenings. The staff at the resort is outstanding. Great customer service. In case you need clothes washed they contract with a company that picks it up and returns it washed and folded for really cheap. Also, the hotel can exchange dollars to pesos at a reasonable rate.

The beach club is nice because it has an additional pool. shirts and restrooms but the drinks are way over priced. Paid $25 for two drinks and a water bottle. The beach is okay, very small and dirty, doesn’t seen to be maintained.

-price, location, comfortable bed & pillows, balcony

-air conditioner LOUD & rattled, no fridge in room,stinky toilet water

smaller. nice people ,a good place to stay

all good

The location is decent within Santa Cruz. The beach club was okay.

The room was very small and stunk of sewer which is typical in Mexico. Difficult to get safe ventilation. Our patio could be accessed by others easily if desired so we did not want to leave the door open when not there or sleeping.

We really appreciated the superb location with a balcony right over the harbor. We also appreciated the staff for changing our room for a better fir for us.

It is a challenge for such a big hotel to not have elevators for all of the luggage etc. We also found that the blaring music all day and all evening at the pool side felt invasive after a few days.

I like the location closed to the marina and restaurants.

it was deceiving to put a picture of a beach as part of the hotel. The beach club was a block away from the hotel. the beach in front of the club had a very small space to swim since there were lots of fishing boats in front of it. You were not allow to bring any food or drinks to the club. the music at the club was very low and repetitive. The breakfast included in the daily price was always the same. if you want it orange juice, you couldn't get a bowl of fruit. The servers were not trained to understand any specification besides the daily menu. Coffee, you almost needed to beg for a second cup.

pool was ok. located on the marina.Room was clean

Beds were like sleeping on plywood, It was loud with music and people partying to all hours. Toilet set was broke when i got there and they never fixed it. I book and ocean view room but they have no ocean view rooms!!!. They charged me $700 peso promotional fee that was NOT on my booking .com bill when i booked.. They double charged me at the cabana bar. I paid cash and they still charged my room. Only one person at reception spoke english which was tough. I could go on but i won't.

Location, location location

no refrigerator no dresser ants in the room flooded in the room

POOL AREA

BREAKFAST PACKAGE NOT GOOD. NO ENOUGH CHOICE AND FOOD. HOTEL HAS NO ELEVATOR AND WE SPENT 2 WEEKS CLIMBING 4 FLOOR SEVERAL TIMES A DAY

Room and bathroom were spacious and i had a balcony overlooking the pool which was nice. Special shout out to Ari at the front desk who GOT THINGS DONE with a beautiful smile!! Unlike the men - sorry guys but you need to step up your service. the beach club access is also a fantastic bonus with this property. I used it every day. the service is excellent, the food is good and the views and pool are lovely. It is a quiet respite away from the hotel's loud annoying pools.

the towels were old and stained - should be replaced. could use a small but comfortable chair on the little balcony. Also, a room at this price point should have a fridge and a coffee set up. NOT interested in renting a fridge for 350 pesos! My biggest complaint was the constant loud music at the pool that played from 10 am to 9 or 10 pm. Loud American rock and roll!!! give me a break. You couldn't even sit on the balcony and enjoy a morning coffee without being bombarded. Maybe play from noon to 8 when families are at the pool and want to have fun with some music but a little serenity to enjoy the stunning views would be appreciated.

Beach club was fabulous although the music was too loud. Breakfast was great. The staff were very friendly and helpful. The pool area was lovely.

We liked everything.

the outside of the property was nice

the rooms were to small. the staff members were okay not to friendly.

Breakfast was good

Not worth the price No coffee in room or fridge They state access to beach club which was not available fir one of three days we were there

The location.

Internet connection wasn't good for all the devices.

Ideal location. Friendly staff

Not a fan of the continuous load music poolside. I know that its everywhere in Mexico but sometimes it's just too much.