Room and breakfast were great. Room was lovely and clean. Great location for the west end Free glass of fizz on arrival Reception staff very good

Quality of the room was exceptional value for money.

Other hotels have been very loose with their adjectives. So I wasn’t sure what to expect from “luxury”. But the place was beautiful, the room was spacious, the bedding soft and luxurious , and the service was impeccable!

I don’t have a single complaint.

Lovely hotel and staff were so helpfull. Our room / bathroom was really nice. the bed was the comfiest I have ever slept in.

I can't think of anything

Expensive parking facilities.

Top notch experience from the moment we walked on the property. Staff were courteous, knowledgeable and friendly. Room and all hotel grounds were immaculate and sumptuous. Location was so convenient to Botanical Gardens and the whole neighborhood was charming Didn’t want for a thing

I should have stayed longer! It was all lovely

Convenient. Stylish.Friendly staff.nice rooms

Terrible overpriced breakfast. Unskilled, arrogant and inefficient staff. Unlike the the bar staff and rest of the staff

breakfast, service and the roll top bath 🤩👌🏻

paid for on street parking

Excellent bed Dogs made welcome and NO extra charge!

Breakfast excellent. Service excellent. The young woman on Bar was so helpful and is tireless in supporting her guests.

Parking! However it is out of their hands. The City Council should be supporting such important business.

Rude lady ay reception at 4.45 who kept talking on the phone in spite of our being asked to sit down-no apology for keeping us waiting. toast ordered at breakfast did not arrive breakfast was included but the check out clerk seemed unaware.

all the above ! wrong box/

decor and facilities

location - whilst close to west end bit far from city centre and airport/station

The hotel has such a fabulous reputation and it certainly lived up to it. Staff were all extremely courteous and friendly and room was fantastic.

Absolutely nothing to disappoint.

I loved that this was an extremely old building updated with a comfortable touch.

I thought parking would be an issue but was able to park across the street with no issues.

Beautiful interior and especially nice at Christmas with open fire and Christmas tree, etc.

Relaxing atmosphere

Nothing 2

the best experience I’ve been lived.A extreordinary travel bring you a felling that you are the host of this house.It must be my first choose when I’ll be there

Friendly staff in comfortable surroundings

The food was fantastic and the bar was first class. Great staff, very helpful and professional. The room was very comfortable and stylish and it was a nice surprise to see it well stocked with a variety of goods. Room service was quick and easy.