Location, people at the reception

The pool and spa amenities. Breakfast too little choices and no change in the menu. I ate the same thing for 3 days

Not happy with my stay at all

The whole stay im sad that it was so expensive for very little

Close to transportation.

The immediate streets around the hotel weren’t great.

Great room, clean and spacious. Good location. Friendly staff. Great pool.

The breakfast was expensive and chaotic.

Spacious good disability adaptions

Mattress was too firm, a little memory foam could go along way

Gute Lage. Gute Küche. Sehr gutes Frühstücken.

Our room was upgraded, to our surprise, and it was lovely! The beds were nice and comfy.

This is no reflection on the hotel itself but there was roadworks directly outside the hotel so there was a little bit of noise but not enough to to dampen our visit

Not deserving 4stars

Dirty room dirty bathroom , dirty bed

Beautiful hotel, comfortable rooms, great location and fantastic staff!

Pool

Room description said - additional seating area, gave the impression it was a seperate area, it was not, was merely an uncomfortable sofa bed and table right next to one of the beds. £15 car park charge for 24 hours, even though the car park was on the same premises. Room service dinner was cold £52 taken from my card for breakfast even though breakfast was included in the price, when I called was told sorry will refund it, will take 3-5 working days, didn’t take 3-5 working days to remove the money from my account!

Lovely to stay in, comfortable and clean

Nothing

meeting friends

wallet was stolen

Room was grand

I was refused entry to the breakfast buffet because ur colleague thought i was wearing a football top but it was an Eire tee shirt

A pesar de no ser hora de hacer el check in, debido a que había habitación disponible, nos permitieron ingresar a nuestra habitación, muy amables de su parte! Gracias!

Todo me gustó, incluso hubiera querido quedarme más días. Escelente hotel

Everything Very tidy and friendly staff

Everything

I had stated here before which there was one issue which was immediately dealt with by Liam the manager and his team... They really are fantastic.

Good size rooms, nice atmosphere in the bar area

Swimming pool was not free of charge. The bathroom was not cleaned properly any of the days. Hairs / dust in corners as well as the bath.

Location, facilities, nice touch with hot cookie at reception, friendly check in staff.

Room decor tired. Assigned furthest away roof from elevator.

Comfortable bed very helpful staff

Nice staff

We were moved 3 times until we finally got a clean room. Hotel is shabby in corridors and rooms.need redecorating and steam room in spa was broken

the pool

no pool staff

Staff very helpful

WiFi not the best for doing work

The location was ideal the swimming pool and Jacuzzi was good the meal we had in the restaurant was delicious and very reasonable we were able to check in our bags early ,it would have been a nice touch if they were in our allocated room when we checked in

The shower could have been better unfortunately the ceiling over the shower was flaky,the tea tray was disappointing would have like a hot chocolate and some herbal teas as a option a welcome pack would be handy explaining the times of the pool and the menu for the restaurant and a street map

Very clean and the staff were very pleasant and professional

Nothing

Buffet breakfast, size of the room on 8th floor. Robe and slippers, massive comfy bed and bedding. Welcome cookies!!!!!

Shower gel kept falling off the shower walls and scaring us

Didn't opt for breakfast - too expensive. Location was a bit far out of the way and surrounded by road works

location

Excellent location and lovely hotel.Friendly accommodating staff,willing to help with a smile Nice cosy room spotless hats off to housekeeping for cleanliness of rooms we had two rooms booked and both were spotless.Will be coming back!

nothing

We liked the pool and jacuzzi, the decor and the artificial trees and leaves, the welcome cookie and the staff. The food was amazing especially the breakfast.

The music was too loud and we think a young family should be put in a room far away from the function, the view over a lower roof, guests should be asked if they want a street view or higher floor etc. You should be able to plug a device into the TV as the channels were very limited.

Comfortable bed and friendly staff

Location - in a noisy area - lots of road works plus entrance east clear

Locatio was good for gig at SWG3

Long wait to check in. Reception would not allow anyone to check in before 3pm without charging extra we arrived at 1430 to find around 24 people hanging round reception to check in after 1500hrs. The queue to check in started moving at 3pm we got to our room at 1530 - an hour wasted 😕

Room and hotel lovely.

Dinner was nice but cold so was sent back. Too far away for our visit to Hydro. Absolute nightmare getting back. Waited over 2 hours for a taxi.