Location and the staff are the best things about the hotel. Breakfast is good also.

It is very noisy during the night due to the crazy people on the street. We couldn't sleep well unfortunately.

Decent breakfast. Super convenient area, in the middle of the old town. Nice beds. Comfortable room.

The only drawback is that there is no elevator. For me it is not a problem, but if someone has a difficulty climbing stairs, should take it into account.

The staff at the hotel were very friendly and helpful. The hotel is ideally located in the historic area of the Heidelberg, next to a large plaza and within walking distance of the main attractions (tram to the castle, river, main historic streets). Public parking was available, located 2 and a half blocks away and very easy to use. Breakfast was very good.

Everything!

Luka was super helpful, he went above and beyond to take care of us! Great guy! Especially since we got there after dark

Location is excellent, breakfast is very good, everything is very clean, staff helpful and friendly.

The weather was warm, and the room was uncomfortable because of it sometimes. I know it is uncommon to have air conditioning in German hotel rooms, but a fan to circulate the air would help.

The location was excellent. Right in the middle of the square where plenty of restaurant and drink options are available. Perfect location. The building is like grandma's house decorated. The charm of the uneven floors and the perfect imperfections are enjoyable. When we arrived we all had a mini package of Haribo gummie bears on each of our pillows. Such a fun way to welcome guests.

In general Heidelberg is very hard to find parking. We drove a large van that was too large for the parking garage. It was nice in the morning we were able to park in the square to load our suitcases before the restaurants opened. There was also no AC available. At least we got a fan.

location was amazing. nice breakfast. room size and bathroom was ok.

no lift and room was on 4th floor. only fans in the room which was very hot at night. room was old-fashioned. no safe

Shower hard to operate. Sink could not be plugged

The downtown location of the hotel and nearby the castle was great.

Check-in staff seemed not to care about us. It was a very cold reception. The room was fairly old, the beds not comfortable and the main picture of the hotel is misleading. The first image of the hotel photos does not show the hotel but the Rathaus which is next to the hotel.

The guy at the reception desk were very friendly and helpful. We immediately feel at home. Nice breakfast as well. Lovely to be in the heart of the old Town. Would love to spend 1 more night.

Nothing

Great location...super friendly staff. Very clean. Good breakfast.

In the city center, close to tourist attractions, helpful staffs and big restroom

No lift