The kitchen team is very friendly. Overall the team is friendly.

Coffee at breakfast could be better, considering, that Colombia is a high-quality producing country. Long time to resolve issues. I missed having warm water for the shower.

Breakfast was nice and the staff very helpful.

Location

The lighting wasn't working properly.

The hotel was perfect for me. The staff was very accommodating and always helpful. Andres was the super star. He always solved everything!

Maybe better beds. They seemed a bit hard.

location

old facilities

Exelente Staff and location close to many restaurants

Towels look old, beds mattress little uncomfortable, air conditioning make noise can change temperature 🌡in general you get what you paid

Clean room with hot shower.

First we got a room where was mold and smelly air and at the shower was missing a button of hot water. The receptionist promised he will call manager and solve the issue. 30mins later I went to the reception and that guy just left without any word. Other receptionist didn't speak English but helped us and changed our room to another one where was a big shower with hot water and window that we could open...only AC wasn't working and TV was missing...it's not a big deal for us. The hotel is nice but needs a lot of maintenance and care. They have jacuzzi and Turkish spa but it's under maintenance as I was told.

Very clean, overall it was very ok but we didn't like the city at all. We were glad the location was there and not in the creepy city center. The security guard is very nice.

When we arrived the staff seemed so angry ! But it was just first night, then it got better. The room give on the hall and is noisy and with light in the night. Not the best sleep.

The location is definetely the best!

It was too much noisy in and outside.