Breakfast very good, room warm and comfortable

We felt a bit rushed at our evening meal

Location was good, breakfast was excellent however did not like a carvery evening meal so ate out every night. It would have been nice to stay occasionally in the hotel for a meal. Rooms spotless.

Our room was next to the stairs and elevator so you heard every creak of the stairs and every time the lift doors opened. The soundproofing was very poor between corridors and room and every time someone opened the fire stairwell door it banged shut. Between 1am and 5.30am the noise leave was okay.

The staff were pleasant and helpful.

The hotel was to hot. Didn't like the noise of the fans below our room.

This hotel looked a bit dated on the outside but really lovely inside. Meals were great and staff were really lovely, courteous and friendly. Cleared tables promptly. Bed was very comfortable. Room and hotel spotless. We had a large room, though it was at the back and had no view. It would be worth paying extra for a seaview room but we didn't have the option as there was only a few rooms left. There were a couple of tour groups staying but this in no way affected the service. We had carvery in the evenings which was lovely and great value. Would have no problem returning.

Our room was over the kitchen and the fan was noisy when it started around 6 or 6.30am. The lift is a tight squeeze for 2 people + luggage. We only used it for moving luggage.

The location was great,especially for electric railway.Amazing views.Staff were friendly and helpful.

Breakfast was between 7 and 9 but when we went down at 8 everything was overcooked from being sat under the warmer.I even lost a piece of blackpudding that was so hard it shot off my plate when I tried to cut it.The second morning we went elsewhere.It was raining heavily while we were staying and the front floor tiles(outside)were very slippery with only a thin non slip area on steps which seemed dangerous,especially with there being lots of older guests there.

Very nice breakfasts

The sea view room, hot water morning noon and night. Quiet location, staff friendly.

Steps at front of hotel, extremely slippy and dangerous especially when wet.

Friendly and helpful staff; everyone appeared well-trained. Good views of the sea from the dining room. Good breakfast buffet, lots to choose from. Efficiently managed, dirty plates cleared quickly. Good to hear the buzz of conversation in the dining room.

Douglas itself is short of decent places to eat, especially on a Monday and Tuesday night!