Facility and room were very clean, parking was convenient and plentiful, hot breakfast was good.

Television was unplugged and not ready for use on arrival. Location is away from downtown Staunton and area restaurants, need car for stay here, bit expensive for where it is located

Staff was amazing and hotel was very clean

Nothing

The room was very clean and large. The bathroom was a great size and very clean.

The bed mattresses could have been a little less soft

The room was clean, spacious, comfortable, and quiet. There were many breakfast options to choose from. The staff were friendly, helpful, and professional.

Breakfast was great, Good selection and VERY CLEAN FACILITIES. Adequate sitting for everyone.

N/A

Modern design

Clean room, breakfast and great staff!

Nothing

First of all the greeting upon our arrival by the Front Desk was enjoyable. Friendly, great attitude. The overall hotel was excellent and still in pristine condition after 3 years. The room was exactly the same which says a lot for the excellent people that work there in all capacities. Breakfast was done well and there was plenty of choices.

The pillows are too soft but, this is like many other hotels as well.

Clean, centric, comfortable room.

We could hear normal low-voiced conversation next door, walls are thin!

Everything was perfect, the beds were SO comfy. A true gem!

n/a

The breakfast was good - a nice variety of food options and comfortable seating area. We ate a bit later and hot foods were running low, but the staff was attentive and refilled eggs and bacon. Also really like that soap, shampoo, and lotion were provided in pumps. And Dove products are a great choice.

We didn’t realize that we needed to request daily room service to have our beds made and towels refreshed. Would recommend having the front desk staff mention that at check in.

comfortable, nice breakfast, spacious room

somewhat noisy

good location and quiet

nothing everything was great

Has the appearance of being brand new (and is pretty new; only 3 years old). Very friendly staff. Luggage dolly best I ever used. clean and comfortable room. Two elevators. Pool area was immaculate and heated pool is actually heated (set at 85 degrees!). Breakfast was exceptional.

Just cannot think of any downside. Maybe a slightly reduced price rate?

I

Breakfast was good, alot of choices. Several tables to eat at. Location was easy to find and access.

Fire alarm went off at 5AM. False alarm. The staff didn't know how to turn it off. Evacuated the building and left us standing around in the cold while they struggled with their system. Eventually got it turned off and let us back in after a half hour. Not the staff's fault that the alarm was triggered, but it would have been nice if they knew their own system and how to clear it.

Everything was clean, the staff were very nice and the breakfast was great.

Nothing.