Sehr freundliche Mitarbeiter, gute/praktische Lage, großer Parkplatz, schöner Pool- und Strandbereich

Frühstück komplett mit viel Wegwerfplastik, so was habe ich ewig nicht mehr gesehen, kein wirklicher Platz zum frühstücken

The hotel is beautiful and setting is nice. The rooms were well furnished and cozy. Does not make up for the cons though.

The customer service was abysmal from start to finish. We are not overly picky guests, but for the price we paid for 2 nights (over $2,000), you would expect far more. Our problems were numerous with the front desk staff, who were incredibly cold, unfriendly, and unhelpfully. (the only nice staff was an Indian lady who did try to help us). Basically, from the moment we walked in, no one said hello or welcomed us. They almost acted annoyed to even have to talk to you. We called in advance and specifically asked about the room layout, as we had children and a five month old baby with us. We were told our room would be two levels, but were given a single level (disability) access room instead. We asked to change our room the second night and they told us it was possible. However, after we packed up ALL our stuff and put it in the lobby, we were told later that the change wasn't possible and had to move back in. What a waste of time on our limited family vacation. Secondly, that same day, we came back to find our room not cleaned (there was no do not disturb sign out, etc.) and we called THREE times to have the room cleaned, but no one ever came. We also asked for a crib in our room, and had to request it again as it was not there. Lastly, another issue was the breakfast. For a hotel of this price and supposed luxury, you would expect more than a basic continental breakfast. But the real issue was the appalling reliance on single-use plastics. We were pretty shocked that all of the plates and utensils were all plastic and thrown away with each guest! We will be coming back to Key West but not staying at this hotel again. I am very disappointed as we had read the high reviews and really did enjoy the setting and the pool, but the customer service and the quality of services was just so lacking for the price we paid.

Tolles Hotel. Sehr stylisch und modern. Tolle Zimmer mit modernen Bädern. Sehr schöne Pool-Area und leckeres Essen an der Strandbar.

Frühstück war unter allen Erwartungen. Auswahl minimal, kaum gesunde Optionen. Alles aus Plaste inklusive der Teller. Wasserdruck in der Dusche im Badezimmer sehr schwach. Nur Baden im Pool möglich, nicht im Meer.

El room.y desayuno incluido. Ambiente familiar y agradable

Jacuzzi aveces apagado

The family room is beautiful and comfortable.

Short breakfast hours

All the staff was very friendly and accommodating. The rooms were very clean and comfortable. The tiki bar was very fun and the bartender was nice.

La struttura è pulita, tenuta perfettamente, accogliente, personale fantastico

Niente

It was a little chilly when we stayed. The room was a little cold. Couldn't adjust the air conditioning

位置优越，附近很多商店。有早餐

员工不是很热情。房价很贵，对于这么贵的房价，装修没有特别好。

Le personnel, la plage, la propreté et la taille de la chambre

L'emplacement, les prix sont trop élevés

The staff was extremely nice and helpful. The hotel property was modern, clean and quiet. Visited Key West as a family and our daughter enjoyed the pool and outdoor games. We rented a golf cart for the long weekend and had no issues finding charging outlets.

Tried to play badminton and all the rackets were broken. We had to get to the Dry Tortugas ferry by 7 and breakfast wasn't open by then.

La gentillesse du personnel. L’hôtel est joli.

Pour 700$ la nuit on s’attend au moins à un peignoir et des chaussons fournis… Le petit-déjeuner est trop basique. Ça dépanne mais on s’attend à mieux surtout quand on a l’habitude des hôtels européens… On a demandé un late check out gratuit jusqu’à midi, car la veille on a fait notre check in à 20h30. À 12h08 on toque à la porte. 2 minutes plus tard on nous appelle pour nous mettre à la porte.

Es hat uns sehr gut gefallen und unsere Erwartungen voll erfüllt.

Love this hotel, good location, rooms clean and comfortable. Breakfast has everything you like. We really liked the hotel and my puppy who is very anxious felt like she has at home 🥰

I Loved the hotel, It is clean, It is light, it is beautiful. The staff are lovely. The pool's space is confortable, there is one little restaurant. The hotel is great.

none

Really nice rooms and facilities!

The breakfast was a little bit boring and the utensils was made out of plastic:/

The property is simply beautiful and the staff are top-notch in every way!

Balcony and ocean view. Staff were fantastic especially servers down by pool.

Communication challenges with English. Also the beach was not a real beach and felt it’s false advertising as I would have liked to swim in the ocean there.

very simple but goo-overlooking the pool and Gulf Of Mexico

no swimming in Oceans because of Rocks--there was beach

Despite the aweful frontdesk the hotel's overall quality is pretty good.. My room (113) was too noisy due to the ventilation system of the Electric Room above mine. It felt like sleeping next to the chimney of a cruise-ship.

Both Hannah and Lee are the most unfriendly and the least helpful frontdesk employees I have ever come across among the thousands of hotels I stayed all around the World.. At one point Hannah threatened to "throw me out" when I told her she and Lee don't have the right personality to work in the HOSPITALITY sector not least in a tourist hotspot like Key West (which ironically proves my point). The customers of this hotel deserve better.

Clean and modern with very nice amenities.

No heat in our room but they did provide extra blankets.

The rooms were beautiful and the beds were comfortable. There was unlimited free water.

The food at the bar/restaurant was not very good.

In room coffee was good, pool, pool service, room and view were beautiful

“Breakfast included” was lame

The hotel has amazing amenities, food is actually very lovely, about a 7 min drive from Duval which was perfect as we had a car and they had easy parking at the hotel. The rooms are also very comfortable! We had a beautiful ocean facing balcony, was an extremely relaxing stay until check out.

This was for me and my fiancés anniversary we did have a lovely stay however will unfortunately not book again due extreme invasion of mine and my fiancé privacy from the staff for us to checkout. Which left me very shaken up & uncomfortable. Check out is at 11am so me and my fiancé were enjoying our morning on the balcony when we had a cleaner let her self in to our room at 10:37 without a knock or warning, we shouted that we were in the room and she left. We both felt extremely uneasy and very uncomfortable as she just barged in. Just as we were packing up yet again another cleaner barged into the room at 10:53 just less than 20 minutes after the last time, again no knock or warning. And as well as that the phones ringing asking when we were leaving? All before 11am! It left us both feeling extremely uneasy and creeped out who knows if they went into our room free willing while we were out and about. Not to mention we did have the privacy sign on the door handle. It made our checkout very stressful, we just wanted to get out of there. It sadly left a sour taste to the end of a wonderful anniversary getaway. Very unfortunate as the hotel is absolutely beautiful and we did have an amazing time up until till then. We travel a lot and love to try new hotels. I personally have never experienced this kind of unprofessionalism or ever had any a cleaner or any staff member ever just let themself into your room without a warning?

It was very clean

We asked for a blanket it took almost 1.5 hours and we had to call back. The smoke detector flashed lights all night. We where told it was “normal”

Sehr schönes, sauberes und modernes Hotel. Zimmer sind maritim eingerichtet und groß. Es gibt auch eine kleine Küchenzeile mit Kühlschrank. Außerdem konnten wir und kostenlos am Wasser bedienen.

Beim Frühstück gibt es leider immer noch Einweg Plastikgeschirr.

L’emplacement. Pas trop loin du centre

Dans la chambre familiale le 2eme lit est un canapé et malgré une réservation pour 4 le lit n’était pas fait à notre arrivée. Il a fallu demander . Dessus de lit très léger sur ce 2eme lit , pas de couverture dans la chambre , nous avons eu froid ! De plus , 35 euros nous ont été débités en plus de la chambre sans que nous soyons prévenus .

Le set up des chambres

Service pitoyable avec des gens agressifs à la front desk Petit déjeuner horrible Vue sur l’océan qui n’existe pas dans la chambre 212 que j’ai eu. Vous avez à la place une superbe vue sur la terrasse du pdj ce qui signifie aucune intimité et du bruit

Frühstück

As acomodações superaram as expectativas, tudo muito novo, moderno e a decoração de muito bom gosto. O atendimento também foi excepcional. A estrutura do hotel também é excelente.

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