From the time we arrived to the time we left communication with the property manager was horrible. We arrived about an hour earlier because of the time change and asked if we could get into the property and they said no. We had already bought perishable groceries so we went to the house about 3:30pm to drop off in the refrigerator. The housekeepers just got there 30 minutes before check in! There were only two of them to clean a 4000 square foot house in 30 minutes and the house was FILTHY! I proceeded to help them clean because we needed to get in and settled. We were here for a family reunion celebrating a 90th birthday and we had to get ready for it so needed to be in the house. When I called to say the house was still being cleaned at 4:20 they told me that they would call me when it was done and I could get in then even though check in was 4pm! As I was helping to clean I noticed that beneath the couch cushions there was a ton of debris. It was disgusting. I also notice the vents throughout the house were caked with dust and grime. We all felt dirty just being there. I contacted both Vacasa the management company and VRBO to complain but our complaint were met with disdain and excuses. Finally they just ignored our requests for further cleaning. One of the doors in the home also would not open and they ignored our requests to fix it. Oh and I almost forgot, the air conditioning did not work and it was 100+ degrees outside and 80 inside. Do not use VACASA or VRBO!

The home has a beautiful view and a very large upper deck to enjoy it from the floorplan of the house accommodates a lot of people allowing privacy. We enjoyed the game room. The location of the home is perfect.

We had a great stay and will most likely book again if we return to bend. The house is beautiful and well suited for families or groups.

Great house, clean, big and plenty of room

Great spot great view. Short in the kitchen and cleanliness

House is amazing!!! Had a little trouble with 1) broken stove, 2) broken outdoor lock/handle, 3) heating the house as top floors are an oven and basement rooms are freezing. Response to requests for assistance were NOT handled well by company. Still no reply re: oven. I took pictures to make sure I was not to blame. Basically, I had to feed my group with microwave meals the whole time. It cost me a lot more than being able to cook. We fixed the broken door twice but we did not have all the right tools.

Love Bend - great house!

easy access to town, nice hot tub, large tables for eating and two living rooms makes it a great place for a group