I was very disappointed. The customer service was horrible. I checked in on a Friday with my family of 14 people in a five bedroom and five bathroom and four pull out sodas there were no extra towels or linen. I requested for both 6 times from Friday day one till Sunday our last night and we finally got them Monday morning as we were packing up leaving. And as we were cleaning after our family meal we seen baby bugs and the next morning we began seeing more it was horrible. The pool was far away and the dumpster. The cabin and the set up was very nice.

Great cabin. We had enough room for everyone to sleep. If you need a baking sheet or big pot bring your own, but everything else they had. Great location, we had turtle that pretty much stayed by our cabin the whole time. Plus we also got to see two bears. Management called everyday to check on how things were going.

When we showed up to the cabin it had not been cleaned - no linen or towels, and there was a week’s worth of trash bags just inside the door. House looked nice but smelled terrible. Called the office and was told to wait for someone to come and confirm what I had told them. Waited about 30 mins for someone to show up and verify that yes, I wasn’t lying. Offered to just clean it and stay - we were sitting outside the house with three minivans, 12 kids and a ton of melting groceries. Was told to wait, after about an hour we were informed we couldn’t stay and given another house, about a 45 minute drive away. Replacement house was nice, but inconvenient - planned a vacation for Gatlinburg and ended up staying 40 mins away on the back side of Sevier county. Communication was good with the office receptionist but other than that was pretty disappointing. House looked nice but can’t really speak beyond that as we didn’t stay in it.

The stay was great! However, we had 13 people and definitely not enough towels for the amount of people per bathroom. Also, definitely not enough TP for the bathrooms only what was left on the roll was there. They did send up 4 more rolls. The chairs in the dining room were loose or seat portion was off. The pinball machine needs service as well. Hot Tub was nice. Wish they had left out a broom and dustpan to sweep up from the kids.

Great stay. The cabin was comfortable and roomy.

Loved my stay at this cabin! I had 15 people in total (including myself) stay at this cabin and it was a wonderful time. There were a lot of plates and glasses, but we had to run the dishwasher every night for cups in the morning. The hot tub was hot, the cabins were smoky, and we had a grand ole time!!! Make sure to contact the Elite Taxi service if you need help getting to town. They really helped us out!

When we selected this property we were pleased by its size, location and the pictures. After reserving I started reading the comments and all I can say is DON’T BELIEVE THE NEGATIVE COMMENTS. One comment said there weren’t enough plates… completely untrue. The kitchen was completely stocked with plates, utensils, pots and pans. We were cooking for a group of 12. We fit in comfortably in the Cabin. The Cabin was beyond clean and everything was impeccable when we got there. The service was just as great as the cabin itself. We got a courtesy call from management the next day to make sure all was well. We will definitely be staying again. I highly recommend this property!

When someone would take a shower upstairs. Water leaked through the ceiling by the front door downstairs