The photos were exactly as we found the property. Excellent living space for a group of six. Great location.

There was only one shower in the en-suite bathroom which was the only downside to the property. The other bathroom had a lovely bath but would have benefitted from a shower also.

the place was lovely. went for my Dad's 80th .He loved BUT on arrival the key didn't work and we couldn't get in. we called host and stay and got a Philippines call centre. she said she'd call back in 15mins.She called back after 90 mins with instructions on where to find the key. All this time my dad with mobility issues waiting outside. after 90mins I called and got ? Luke in Richmond. he was more helpful. called the owner who said fiddle with the key. people have reported issues there's a nack to opening the door. I was never able to open it but mum managed one in 20 times. we were then told it's a functioning lock and they wouldn't be coming out to fix it. we then managed to lock ourselves in the flat. clearly we were going to have to leave the door open for our stay. we called again and got the same response.if we called a lock smith ourselves that would be malicious damage. it was only when my mum had the bright idea of calling the council to report the fire hazard being locked in did Host and stay contact the owner and arrange a locksmith. of course the locksmith found a broken lock and couldn't understand why it hadn't been reported before. we then spoke to a neighbour who had seen a previous guest with exactly the same problem having Driven up from the home counties. For this reason alone a all the ago cause I would give host and stay a zero. of course now the flat has a functioning lock. any issues we reported following this were dealt with promptly. The flat itself was lovely. I don't feel I can go without reporting this extremely bad and quite frankly dangerous service. the attitude being it would see. to avoid any kind of call out with phrase such legally functioning lock. make sure you know the law.

the issue getting into the property

Beautiful

Not easy to find as Not called the old workhouse & if you don’t arrive in a car you would never find the key lock

Location is excellent and only a 10 minutes walk to Alnwick Castle.

In the instructions it explained to collect the keys from the key box. What they did not explain was the key box was at the car parking space. We only found this out 20 minutes after arriving as another guest was going to their car and told us where it was. Very misleading and not what you need after a 7 hour drive. The wording needs to be changed for arrival. Then the kids wanted to play pool but there were no cue tips on the cues. We messaged the property and they didn't understand what we meant, we ended up buying some so the kids could play. The 4th bedroom is NOT a bedroom but a bed in the play room area. No privacy so the guests had to change in another bedroom and it is a very small double bed so one of our guests ended up sleeping on an uncomfortable sofa. Only one shower which is a pain for 8 people. The bathroom is huge and could easily have had another shower, poor planning.

Location, stylish.

The cordless hoover was left to use but the dust collection part but was completely full. Obviously hadn’t been emptied for a long time. I normally give a quick hoover before I leave but didn’t want to pull out old dirt and empty the hoover first. Some of the cutlery and utensils were grubby. Had probably been through the dishwasher but no one had checked for food being stuck on.

Excellent location and well equipped. We used the thermostat to control the temperature and this worked very well as weather during our stay was quite changeable. Good accommodation for 6 people with the mezzanine floor and pool table working extremely well for our family plus partners group.

What could be improved? A welcome pack, doesn’t have to be big, would have been a nice touch, as many of your guests have already mentioned another shower would definitely have been beneficial and lastly being told to strip our beds because of Covid-19 really?! If anything it forced us to notice marks that perhaps you would prefer your guests not to see! And we didn’t have bath robes not a problem unless you think we’ve taken them and charge us £70 per robe.

The apartment was as beautiful as it looked in the photos, just stunning. Very handy location for the town and also The Treehouse restaurant in Alnwick Gardens. Very spacious with superb attention to detail throughout. The bookshop is just across the road along with a supermarket. Great facilities.

I would have preferred a full size ironing board and iron rather than the tiny one available

location is fab

only one door key for a party of up to 8 is ridiculous