Having been on the receiving end of ID theft, I came very close to cancel our booking. I was asked to provide proof of my identity and photos of my face in three dimensions. I have been using VRBO for more than 10 years and never had a problem or bad review. I understand that property owners/managers need to have some safeguards against scams, but this is in my opinion excessive. Bottom line: NO company can guarantee safeguarding biographic date they store on their systems. If this is a new policy of VRBO, I will look elsewhere.

It was perfect for me and my family! Awesome swimming pool and jacuzzi. We greatly enjoyed the game room and theatre room! I would definitely recommend this cabin to anyone!

House was just as pictured. Management was absolutely great. The welcome basket of goodies when we arrived was a nice touch and great surprise.

The property was clean. The welcome basket on our counter was a very nice touch. The kids and grandkids loved the pool , Rec room and theater. Beds were very comfortable. We will definitely return again!!!

Amazing location and property! It was perfect for our weekend getaway. We are already looking at dates to come back!

Everything was perfect. This place is perfectly located.

loved it

Ticked all the right boxes when looking for a vacation home with family and friends... indoor pool, jacuzzi, hot tub, game room, theater room, 6 bedrooms, 6 full baths, 2 1/2 baths, grill. The towels and linens were high quality, there was a beautiful welcome basket, the beds were very comfortable and everything looked clean. It was in a neighborhood with other chalets and not really in the mountains like you would think, but it was nice. Long story short....Roaches. there were roaches everywhere. The kitchen was infested. All kinds, small ones, big ones, eggs, shells, brown ones, black ones. They were in the outlets, on the refrigerator, in the freezer and ended up in our food. We had called the management company (AvantStay) customer service line earlier in the trip twice about a different issue, but was given the run around. The steady response was let me have the local team get in contact with you, but never a call back from a local team. The first issue was never resolved. Regarding the roaches, they did send someone out the next day, but there were soo many that any single treatment would not take care of it. Behind the refrigerator were 3 roach bait stations, so it was clearly an issue in which they were already aware. We asked to be moved to a different location and reimbursement, but were given the run around. Let me call my manager and get back to you is what we heard, hour after hour. Eventually, they were able to refund our money, but they were unable to relocate us and it ruined the vacation. It took a call to my credit card company to get some movement from the management company, AvantStay. I do believe that if they shut it down and treat it until the roaches are truly exterminated, it will be a beautiful chalet to take your family and friends, but until the owners/management company take some real, true steps I would definitely not recommend this location to anyone.

My wife asked me to plan our trip to Gatlinburg this year and wanted to be surprised. I spent hours looking at pictures, reading reviews, and second guessing myself before finally selecting this cabin. It was a little more than I wanted to spend, and definitely more space than our family needed, but I wanted something for everyone. My wife wanted seclusion and a view without being too far from activities, my kids I knew would want entertainment, and I just wanted a place to relax. This cabin has it all. The kids loved the pool and game room. We had a movie night in the theater room. We grilled steaks one night and used the fully stocked kitchen. I think the only thing we didn't use was the hot tub! The location was perfect. There is a Kroger about 10 minutes away, the Pigeon Forge entertainment is about 10-15 minutes away, and Gatlinburg is about 25-30 minutes away. For our family, wifi is a must and I read several reviews on other cabins that said the wifi was slow or completely unusable. We had zero issues with the wifi here. The cabin was clean and offered more than most I've experienced. We were left a welcome gift that had a couple of coffee mugs, a bottle of wine, some samples of moonshine, a hat, amongst other things, along with a hand written note from our host. Miles was professional and polite and very responsive when I had questions along the way. Check in and check out were easy. If I had to nitpick about anything, we did see there were some dead ladybugs in the bathroom light fixtures, but that's something we experience at home too and it isn't anything for us that would impact our stay or this review. I only mention it here so the host can ask the cleaning crew to look for that as I'm sure others may have stronger feelings about it and it's something they could easily remedy and was probably just overlooked. We have already talked about booking this cabin again in the future and bringing friends along. I'd highly recommend this cabin to anyone!