Upon arrival 12/05/2022 at 81385 Kingston Heath, The Greg Norman PGA WEST 4O o'clock pm,we found the following: The screens on front and casita doors were broken, windows throughout were dirty, all carpets had stains and dirty, linens for master bedroom only none for the eight other guests, blinds were dirty, never cleaned throughout the house, blinds on front door were broken, light bulbs out in living areas, air filters were dirty and had not been changed, the casita heat pump stopped working in the middle of the night, repair company called to repair it said " the system had not been maintained ", casita shower head leak was patched with gray duct tape, casita bathroom sink faucets were leaking inside the cabinet beneath, back bathroom sink faucets worn out and leaking, baseboard behind toilet in the back bathroom was damaged due to a leaky toilet seal, outdoor patio furniture was torn, worn out and very dirty, barbecue outside was found very dirty with a substantial grease build up, garage was dirty and dusty, old couch in garage blocked access for car, the batteries for vacuum cleaner and blower were old not rechargeable, pool and spa dirty, apparently not been on regular pool cleaning service ever, pool and spa equipment in the same condition, pool and spa has taken two and one half days to reach temperature promised. I have many photos to backup all of this mess.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We recently stayed in this beautiful home. I would consider staying in this home to be an experience of a lifetime. My granddaughter ran through the house after traveling in a car from Washington yelling how amazing the home was! We loved the entire experience - from the awesome family room where we enjoyed watching our shows - the super comfy beds - to spending time in the hot tub and the pool. If you are looking for a company and business that cares about you and your experience - then this is it! We worked from the casita during the day and walked through the neighborhood at night enjoying every minute . Mike was awesome - if we had a concern he addressed it immediately with professionalism and courtesy. Can’t wait to stay here again!! Thank you for such an amazing time!! My grand children and I thank you for making this memory so enjoyable for us!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We recently stayed in this beautiful home. I would consider staying in this home to be an experience of a lifetime. My granddaughter ran through the house after traveling in a car from Washington yelling how amazing the home was! We loved the entire experience - from the awesome family room where we enjoyed watching our shows - the super comfy beds - to spending time in the hot tub and the pool. If you are looking for a company and business that cares about you and your experience - then this is it! We worked from the casita during the day and walked through the neighborhood at night enjoying every minute . Mike was awesome - if we had a concern he addressed it immediately with professionalism and courtesy. Can’t wait to stay here again!! Thank you for such an amazing time!! My grand children and I thank you for making this memory so enjoyable for us!