Overall we had a nice stay at the hotel which is very close to the lovely beach and general touristy area. It was clean, modern, and newly fitted with stylish interiors. The Mediterranean Palace is the recently refurbished part of Mare Nostrum, however it almost feels like it has reopened slightly too soon - the gym facilities were not yet open or usable, the rooms had that new paint / new furniture smell, and there were some room amenities missing such as robes / slippers etc which you’d expect from a 5 star hotel. Some receptionists were incredibly friendly and helpful and some slightly abrupt. Their ‘app’ also seemed to have some teething problems with some QR links not loading.

To be fair l think the bar staff could have a better way of serving customers,it was a long wait. More staff needed. We were very impressed with Theo the bar waiter. He is an asset to the hotel. Also Keilly in the restaurant. Both were so polite, helpful & kind. We would return again because of them.

Only marked down on condition due to the property closing mid jan 2023 for 9 month refurb. Definitely looked tired and in need of upgrade. But this didn't detract from our enjoyable stay in clean comfortable freindly hotel in perfect location

Amazing, there's even a gigantic swimming pool

Great place to stay. Central. Very clean. Staff very friendly.

Location & friendly staff, the hotel was spotless but in need of a refurb which I think is on the cards

Nice pool but closed 2 days out of our4day stay. Room key stopped working every day so trip to reception which was a pain as quite slow at reception and we heard other people talking about this so this must be a problem Rooms are so dated they defo need a revamp Hotel in nice area and close to beach are a plus overall ok probably wouldn’t stay there again

Very good I will be back 😃

Very good location,very nice breakfast,friendly staff,family focused,also good value for money!

My stay here was HORRIBLE! It was the WORST experience I have had in a hotel in my 30 years of travelling. I have stayed in multiple hotels and this, by far, was the worst. to make matters worse, it was my 7year old daughters first time on holiday w/ me. Most of the staff, with the exception of 1 or 2, were unfriendly, unhelpful and uncooperative! The most traumatising part of the trip was an incident in which my daughter and I, along with my friend and niece, was at the hotel swimming pool, at one point my friend and I were in the pool getting to the deeper end when I turned to look at my daughter she had started travelling to the deeper end as well, I shouted at her to return to the shallow end at which point I saw her slip and she started drowning. I screamed at the top of my lungs for someone to help she's drowning! no one moved a muscle. Everyone, continued to lay back in their seats including the hotel life guard at the scene! I eventually got to her in time thankfully, and carried her out. she was coughing up water from her lungs and throwing up! it was then, I saw the life guard WALKING towards us. my friend told him off and asked why were you not doing more? I took my daughter to her room, and made a complaint to the staff about the life guard and was told both by him and the staff member that it is the parents job to watch their children, not them. which I agree, however, it is the Lifeguard job to save people in accidents, which he is TRAINED to do. he did not.

the rooms are a bit outdated eg plug sockets bed sheets were not changed in the 5 days we were there breakfast hot and cold food fantastic and the staff were so helpful and caring I would reccomend to all my friends Thankyou

Easy access to small beach at rear of hotel, loads bars and restaurants infront of hotel. Room was sea view, could have done with a few updates as the room looked a little dated, but was very clean.

Nice Resort, super close to the beach. People were nice. Live music every evening. Breakfast coffee was instant coffee, which was dissapointing. Rooms could use some reconstructions.

Great stay at the Cleopatra hotel, staff very friendly and everything very clean.

location good,back gate,right on the beach,front entrance,opp safari centre,lovely big pool,and very clean,no problem,getting a sun lounger,breakfast very nice,sit in or out in the sun,glass of fizz,on arrival,room dated,black doors,and gold trim around wadrobe,other than that room clean and tidy,and shower good pressure,all in all good value for money,and would go back......

It was ok, staff were great especially the reception team. I had to change rooms because of the noise from the street, this was dealt with really efficient even though it was 1am. The new room was a connecting one with a baby next door. Rooms themselves are a little tired but comfortable. Breakfast was good, lots of variety. I think the location would great for most. Charging an extra €6 euros to use the gym I thought was a little odd.

It was ok, staff were great especially the reception team. I had to change rooms because of the noise from the street, this was dealt with really efficient even though it was 1am. The new room was a connecting one with a baby next door. Rooms themselves are a little tired but comfortable. Breakfast was good, lots of variety. I think the location would great for most. Charging an extra €6 euros to use the gym I thought was a little odd.

Amazing grounds

Great location. Front entrance in to the shops/restaurants and hotel rear entrance gate to the beach . Rooms are very clean and staff are very friendly and helpful . Breakfast buffet plenty choices.

Amazing hotel, everything was perfect. The staff were very friendly, the location was amazing, right on the beach. Next to loads of really good shops and restaurants. Lots of space inside and outside the hotel for sitting, or sunbathing. Beautiful pool. Amazing breakfast, everything you could possibly want, all fresh, and even omelettes cooked to order. Nice games room for pool. Loved everything about the hotel, AMAZING.

I booked the Mediterranean palace when my flight was cancelled, I received 2 emails saying the hotel was confirmed, arrived there to be told sorry we are fully booked!

Hotel okay, the service is up for debate. My father forgott his iphone in the cab we arrived in. We asked if they could help us with calling the cabdriver knowing they had cameras so we could see what the registration plates was. But they treated it as if you forgett your phone suit your self. The cabdriver turned the iphone off about an hour after we notised it was gone, so we where pretty sure he was stealing it.

Great location. Food was great. Staff very helpful

Yes hotel lovely enjoyed it

Fabulous location; amazing staff. Good room. Bathroom excellent. Only negative- it’s noisy. Waterfall can wake you up when it comes on in am and noise from corridor and other rooms is quite high

We stayed for 5 nites... had a lovley stay... we have stayed at The cleopatra before... we had breakfast every morning which is superb... it’s local to bars n restaurants which is the area we like... room clean and comfy bed... only one downer is the noise of people in apartments next to us walls seem very thin !!!

I booked a 5 star definitely notMy room was awful I asked for a quiet room told it was and hotel full. Under my bed looked like it had t been cleaned for months Room is tired and in need of upgrading desperately If you like freezing eggs and bacon and cold coffee this is the place to go. Hotel looks nice but will never go back

The location was great staff helpful food average

Great place to stay fantastic hotel even had santa on xmas day pleasure to stay there will definetly be back

One night extension because of flight availability. Wish we’d stayed next door which was quieter. Same ownership. Was very useful to have room to shower and change for late flight. Breakfast quite good.

It was very nice and very clean and the food was great

Hotel was fine.nice staff,nice pool area, bar a little expensive.