Great location with helpful and friendly staff. Within walking distance to Tobu and Lumine shopping centers as well as the West side train. Restaurant buffet breakfast was okay. McDonald s is nearby and other restaurants. One concern is that the tub/shower is deep and difficult to get in and out and not sufficient grab bars.. Overall, would get king size room and ask if shower only available

Hotel is very convenient with metro subway and JR stations within 5 mins walk. However, the facilities are getting old and i can always smell the carpet even i know it's clean. The hotel is definitely required overall renovation.

no bottled water provided in room unless request everyday. sloppy housekeeping with missing items like tea cup and no refill of water in the humidifier. thin duvet. no more info pack about the room regarding services etc. compared to our experience in staying in this hotel many times before covid, standard has fallen apparently.

My room smelled like smoke after requesting a non smoking room. Strong smoke. It was very small and the bathroom was not clean.

Convenient location which is few minutes walk to JR station. Room is a bit old in style, yet it's fine as the room size a larger than standard hotel rooms in Japan. This is my Anniversary Trip, hotel has arranged Swan Towel Decoration on the bed and blessing message in the TV, it's so warm. However, the receptionist of the restaurant on 1/F floor is poor in atitude!!!! We gave up to eat breakfast in there finally, there was a very queue over there and the guy was unhelpful to gudie us how to do and with rude attitude. We were disappointed about the breakfast arrangement and that guy, under this sizable hotel.

10 day vacation stay with a group of friends. Room was very clean and comfortable and had an excellent view (higher floor). Not recently remodeled, so some of the furniture seemed a bit worn. My friends had rooms that appeared recently remodeled. But it was perfectly acceptable and very clean. Bed was very comfortable as were the pajamas provided. Excellent staff and service. Breakfast buffet was very delicious and varied. Location was very convenient to transportation, shopping, and dining.

My 2nd stay at this hotel in a week. 1st stay I booked a superior room. It had only one working power outlet. Carpet seemed old and looked dirty. 2nd stay I booked a standard room. Was exactly the same room different floor. I used the hotels laundry room. used two machines. One worked, other machine washed, but didn’t rinse off soap or dry. I ran it through two cycles It never worked. I now had a problem and went to the hotel desk. After accusing me of running it incorrectly, they finally realized it actually didn’t work correctly. Staff put my clothes in another machine. Note each time you run a cycle, it takes two hours. So I am six hours committed to getting my laundry. I asked the person to help me get a later check out so I could deal with this laundry issue. The front desk said they would charge me extra if I checked out late. I reminded them the issue is due to their machine failure not mine. Insisted that the general manager come out and speak with me directly, finally, the front desk manager begrudgingly agreed to let me have a 2 PM check out. Our company, our contractors and distribution partners have stayed a total of 50 nights at this hotel. There won’t be a 51st night.

The location is excellent, close to station.