The hotel could be better in every aspect. Customer service at front desk not quite the best. Charging $49 as resort fee plus $10 for parking seems a lot. And it does not feel as a resort with amazing customer service. Beach area was really quiet (at least play some music) maybe for the sunset …no customer service or anything to make your experience better. Tons of mosquitoes next to our room this can be address easily by fumigating and checking daily. Our sink was damaged. Rugs in lobby going to restaurant were very dirty and outdated. We ordered a chicken paella at the main restaurant and it came with 2 tiny pieces of chicken we had to request more. Little details that can be fix and experience would be much better.

This was our second trip and well worth coming back! Love that we can bring the pup everywhere! Love how many trees are on property and so many shady secluded spots.

We had such a great time here, rooms are spacious and clean. Food was delicious, lobster quesadilla was the best. For sure we will be back soon!

This resort didn’t come close to the high expectations it set. From the moment we arrived, issues piled up. Check-in was a mess—the front desk agent seemed just as confused as we were, turning what should’ve been a quick welcome into a long ordeal. Our “upgraded” oceanfront room was underwhelming. The room showed heavy signs of wear, with a bathroom door that barely closed and a shower door that didn’t seal. Adjusting the water temperature was a nightmare—it was either scalding or freezing, requiring what felt like a degree in engineering. The TV barely worked, functioning maybe a quarter of the time, so relaxing in the room was impossible. Then there were the stairs. For five days, we hiked up three flights multiple times daily. For the rate we paid, this was exhausting and unacceptable. While some staff were fantastic, others seemed completely unprofessional—some even gave off a strange vibe that made us wonder if they were under the influence. For the price, we expected much more than worn-out rooms, poor maintenance, and inconsistent service. A few friendly staff members couldn’t redeem the overall lackluster experience. I wouldn’t recommend this resort to anyone expecting true quality or value.

Great hotel and amazing beach

The check experience was not that great we came in and had to wait because there was some issues with our AC because of this. Our check-in took a long time we were giving us different room in a different wing that the original that we had booked. When we saw the ocean view we absolutely did not think that the room had ocean view because you could simply not see the ocean ( unless you climb a ladder maybe? ) The balcony was Facing plants as you’ll see in the picture, everything else was wonderful. We were give $100 spending credit due to the issue of the AC which made sense for the inconvenience however, once I was charged for the room, I was still charged for an Ocean view which was incredible to me .

Overall a good location with lots of activities. Generally the staff is friendly and pleasant…however there were few bad apples…not very polite. Too bad that they do a disservice to all the other hard working and well mannered staff! Rooms can be noisy…you hear the adjacent guests or their tv. Depending where your room is….you might have to walk to the main beach area. Food is average and service might be slow.

Amazing property