They did not allow us to use the spa and the pool :( was sad plus they did not welcome us since we reached the hotel they were not friendly at the check in.

They did not allow us to use the spa and the pool :( was sad plus they did not welcome us since we reached the hotel they were not friendly at the check in.

Hotel is nice and neat, it had better days

A

Excellent location and restaurants with friendly staff

This is definitely no longer a 5-star property and there are much better choices in the same area. The property is in desperate need of a full renovation, the rooms are showing a lot of wear and tear and the bathrooms are direct from the 1990's. Service is fine but nothing spectacular. Housekeeping was very inconsistent with toiletries not being refilled and coffee and glass wear not being replaced on multiple days. These were attended to when notified, but you should not need to do that at a 5-star property. No benefit for being a Bonvoy Gold Member - not recognized when checking in and simply told no when I asked for the complimentary upgrade membership is supposed to entitle you to even though they clearly weren't at full capacity. Warning that parking is 40 CHF per day and there is no other option. We stayed at other 4 or 4.5 star properties during our 2 week trip in Switzerland and this was by far the worst. I would avoid this property until a major overhaul is completed.

Great location , quiet and great staff always ready to help

Great location , quiet and great staff always ready to help

I was sick send back from hospital.The hotel asked me to leave in 1h.I had nowere to go,it was sunday.I said why cant I stay one more night ans it was all payed.and nothong can hapen till I ger orginezed.They said they dont care if I am un well and I must leave now.It is shocking.

Very comfortable stay, and excellent friendly service.

Very comfortable stay, and excellent friendly service.

Excellent staff service which make you feel very welcome.Stylish rooms but could improve on amenities like adding slippers , toothbrush and toothpaste.Could also improve on variety of buffet breakfast.

Excellent staff service which make you feel very welcome. Stylish rooms but could improve on amenities like adding slippers , toothbrush and toothpaste. Could also improve on variety of buffet breakfast.

Hotel was very nice for my business trip.

Great venue.. very professional and friendly staff. Hellishly pricey.

Great Hotel, Services and location .

The staff were very attentive and the service was brilliant. In consideration of the cost of staying there, the rooms look dated.

Gorgeous hotel with a lovely pool area & patio restaurant. Lovely views of the lake and within walkable distance to old town. Service is impeccable.

Impressive, helpful staff, good facilities. Excellent all round. No complaints.

Impressive, helpful staff, good facilities. Excellent all round. No complaints.

Great hotel and location.

I had a very peaceful 3 night stay in a quiet room on the 8th floor. The hotel is ideally located within easy walking distance of the city and sits long side great views of the lake. Easy, quick and efficient public transport to the airport / Palepo where I was attending a conference made even more aatidifacory with the free travel pass provided by the hotel. This includes the water taxi service which is 5mins walk from the Hotel. . Staff were also friendly and efficient. Nicely equipped and furnished room and whilst not the largest; it was adequate for my needs.

Very luxurious hotel! Nice breakfast.

The hotel staff was very professional and helpful. Rooms were clean and serviced regularly. The best surprise was the mobile buddy in each room. This helped us to get connected and make free local calls.The transport pass eas also a great hrlp to move around in Geneva,

The hotel staff was very professional and helpful. Rooms were clean and serviced regularly. The best surprise was the mobile buddy in each room. This helped us to get connected and make free local calls. The transport pass eas also a great hrlp to move around in Geneva,

Overall an excellent experience, but not the best soundproofing... woken up each morning to noise from guests/staff in the hallway and the guest next door yelling down her phone.

Overall an excellent experience, but not the best soundproofing... woken up each morning to noise from guests/staff in the hallway and the guest next door yelling down her phone.

Room small but nicely fitted out with opening windows, which was a bonus. Worse aspect of stay was very expensive breakfast - chf52 !!! Coupled with poor service. The following day we had breakfast at the Kempinski which was excellent.

It has remained with us as a special experience. We enjoyed staying there. It is wonderful to stay there and received a luxurious feeling.

Great staff. I was impressed with their friendliness and help during my stay. Great location. Easy to walk to restaurants and attractions. Also, easy access to public transportation.

Excellent

We stayed in Geneve for a long weekend to celebrate our wedding anniversary. Dispite the weather the hotel and spa facilities were brilliant, we booked in for a spa session it was a truely amazing experience.