Very nice

Our stay was less than pleasant. I think everything that could go wrong went wrong: 1) Only 1 elevator working. Long lines, congested elevator, and stopping on every floor up and down. 2) broken jacuzzi because of improper water chemical levels. 3) broken A/C in the room. Engineering could not fix it and there were no other rooms to be moved into. 4) Loud neighbors bc of thin walls. We had to call the front desk numerous times. We left our stay one day early. We could not take it anymore.

Amazing best part check out at 12 plenty of time to actually sleep in

Me and my wife came to bring my autistic son for his birthday. Our stay is from July 28-30. The customer service has been bad since checking in. I was in line to check in when 2 random guests just cut in front of me and were helped by the front desk worker, I let him know and he still took them. That was check in on the 28th. On my son’s actual birthday we were in and out of the hotel. We take him for breakfast the elevator is broken, so we have to take the stairs, we’re told by the manager that someone is on their way to fix it immediately. 2 hours later we take him to the beach and when we come back conveniently enough the elevator is still down and have to take the stairs again. I ask the manager again if they’re going to have this fixed and she tells me the same thing. we go back to the room and come down for dinner a couple of hours later and guess what? The elevator is still down. Mind you I pay extra for a pool view and they put me on the 4th floor, I say this because my son who were supposed to be celebrating has sensory issues and bad balance so he’s not a fan of stairs and loud noises. Which brings me to my next issue, this morning on the 30th were woken up to a loud fire alarm at 8 AM, so what do we do, we take the stairs down only to find out the person working on the elevator pulled something electrical which made the alarm go off. I’m going to be honest, I love San Diego, even Del Mar as a city is beautiful but I would never stay at this location again.

The water smelled like sulfur so I felt like I smelled like a fart the entire 3 days I was here. Also we were on the 5th floor and since there was only one working elevator, we chose to use the stairs. My glutes and ankles are still recovering. The pool was nice, besides the green water in the hot tub.

Family friendly!

Rooms were clean and nice sized, just had issues with the room keys and some of the amenities inside the rooms. At the time we stayed one of their elevators was down so that made the wait times double. Other than those items hotel lobby is nice, staff was polite.

The place is not up to the standards of a DoubleTree- the carpet needs replacing and the furniture is old shabby torn and NOT clean

It would have been better if the elevator was working and if the bed was more comfortable.

Just one elevator working, depending on the time of the day it would take a while. Don’t agree on the U$20 per day charge to park your car outside of the hotel. Breakfast available- they just forget to tell you it’s an additional fee of U$25

I have traveled from east to west coast and stayed in many motels. This was by far the best one I have been to in the last 18 years. The staff was friendly and attentive. Smiles and waves when we entered. Like they knew us. Maybe it is because this is the first vacation I have been able to take my kids on since my divorce, but it is something I will forever cherish. Thank you for making it memorable

Great stay 10/10 recommend

So so, pictures made it look good but very musky smelling and no working elevator day of so had to walk long stairway up with stuff for trip.

The hotel was well kept, I believe the housekeepers were more than helpful!!!

Both Elevators weren’t working had to used stairs to and back from our room for every trip..they would not allow food from out side in their patio area or pool area, got kick out , they would persist to buy their food from the hotel which my kids had no interest for. Not a great experience

I would come back. Very comfortable.

The property only had one working elevator which was extremely slow, had to use the stairs to go any where. There unruly children running around at all hours, making noise and runny in the hallways.

The kiddie pool is very dirty. The bottom of the pool is in need of deep cleaning. Their website indicates hotel shuttle service, and that is not true. The furniture in the room is very outdated, and the drawers will not stay shut.

The room was not cleaned well. There was hair everywhere (not ours) trash left by the beds, etc and the chair in the room was falling apart like the cloth was torn/shredded and seemed very dirty

This hotel only had 1 elevator working and it took forever to get up and down. No Ice machine on first floor and second floor ice machine didn’t work. My air conditioner didn’t work. My bathroom had hair on the floor. My Aunts Room didn’t have a fridge or a remote to the TV. The pool was nice but the rooms need updating.

Great times

Very very bad hotel and very dirty room

Breakfast is NASTY AND HORRIBLE! Tables smell like egg wants to make you throw up. Cups smell bad as well. Manager really bad attitude!

Great hotel!

Wont be back. Front desk was nice, a few at the restaurant were nice. Buffet opened late ( i paid for it but was in a hurry to catch flight. I asked fir coffee and the lady said it was not free. Unbelievable!

The. Pool is good.

Ac unit cover fall and no fan in the bathroom also bathroom door wont lock

Convenient, and super friendly!

Great pool!

Loved it !! Great pool and jacuzzi

Might be the worst stay or one of the worst stays in a Hilton property. The staff at the front desk and Mosiac was good, but housekeeping was terrible. Our beds weren’t made and refreshed the first two nights and then not having enough cleaning wash clothes to shower. Took showers with towels that you normally dry off with the last 3 nights. Definitely have to get that straightened out along with elevator

One of the worst hotel stays ever. Would not return