Air conditioning in the room didn’t work one entire night and it happened on a day where outside temperature was 78*, and it was 80* inside. This type of incident should NOT happen in a 5 star hotel when you spend $1,300/1,400 a night. No bueno!

the top in New York

Fabulous

The staff and accommodations were phenomenal.

Loved the hotel. Thought Jean George was not on the same level as the hotel. Have dined at his restaurants for years. This was not very good. Would definitly return to the Mark but would look elsewhere for dining.

Nice location. Rooms noisy - street noise. Bellman unfriendly. Housekeeping staff very good. Room service very good. Concierge very good. Rooms tired - need care. Drain didn't work in tub, TV crooked, bathroom in need of repair/updating. So so experience. Disappointed from the reviews I have heard. Doesn't compare to the Carlyle around the corner.

The Mark hotel is amazing ! But they should take out the pizza off the menu . It’s awful

We LOVE this hotel. The attention to detail. The intimacy. The consistent quality and the general leadership of the GM is unparalleled. The helpful, friendly concierge (singling out Susanna and Narciso and the the front bellpeole. Our beautiful home away from him.

The doormen crew are amazing.

The neighborhood, location were perfect. Restaurants and ambience lively yet warm and inviting. One truly feels like a New Yorker staying at the Mark hotel.

Excellent hotel and the staff are exceptional.

Outdated.. Overpriced, and Lost its charm ! unmaintained, zero sound isolation between rooms, slamming doors and all noises can be heard .. room carpets are dirty and need to be changed, no coffee machine or kettle in rooms, AC and light and TV system is old (unlike other hotels where it’s smart keys and touch screens). No Spa, Gym is tiny… I don’t know what am I paying for ? Dead celebrities that used to stay here in the 50’s ?! The back outdoor patio space at Jean George restaurant is filthy and has small bugs, the orange sitting cushions are very dirty, the red umbrellas are full of wires and dirt.. All staff at Jean George restaurant need training .. I asked for a late check out but they refused saying hotel is in full capacity, while there are still rooms when I checked online ! I have to say that doormen/bellmen are nice and professional .. that’s it . Definitely, some Europe, and Dubai hotels are way much better, and have higher standards, while paying the same amounts or less ! Thank you, Amani AlRashed

The room was not ready in time … I had an important event to attend that evening and had no place to change and get ready‼️ This made me very late to business event which I was hosting …. Very bad afternoon This is very unusual title The Mark and very upsetting and disappointing .

Super friendly helpful staff. Beautiful hotel. Food was fabulous also Rooms relaxing and cozy

Stay was excellent. Check in was Paid. Said the reservation was Canceled. Had under wrong name. Had a welcome letter addressed to wrong customer. He don’t expect that when paying $1,000 night All others were good

This used to be a quiet elite hotel. It is now criwded and noisy and under-staffed. Very disappointing!

Beautiful hotel!! Definitely be back soon.

Great stay!

No coffee machine in room??

Everything great as always… especially the people working in hotel… makes everyday Special… thank you😊😊😊

Outstanding property all the way around

Outstanding property all the way around

Our favorite hotel! The best concierge staff and service. So professional, kind, and thoughtful! The head concierge Samuel will do impossible to get you the reservations at the places that would be impossible to get in otherwise. Best place for the family ))

We are regular Mark customers for mire than 15 years. It was wonderful to get back to The Mark hotel and to NYC fir a long weekend and experience the NYC vibe getting back to big apple. Mark was great, outstanding staff, great food and wonderful location. Memorable weekend !!!!

We are regular Mark customers for mire than 15 years. It was wonderful to get back to The Mark hotel and to NYC fir a long weekend and experience the NYC vibe getting back to big apple. Mark was great, outstanding staff, great food and wonderful location. Memorable weekend !!!!

Stayed at the hotel for a month. Overall had a very nice experience. The staff was very helpful. The food was great. I also stayed during covid in Dec. when NYC was very quiet. I felt very safe in this boutique hotel. They are very aware of the guests. They have a fabulous hair salon and nail technician also. Definitely will continue to stay with them while in NYC.

Thoroughly enjoyed our 2 night stay at The Mark. Location was great. Staff very helpful and accommodating. Rooms were very clean. Would love to come back!

Wonderful!

The Mark is a wonderful and elegant hotel in a prime location. The public spaces are “Show Stoppers” and the rooms are elegant and accommodating. The staff is professional and friendly. The bar and food are both “Over the top!” We will be back

The Mark is a wonderful and elegant hotel in a prime location. The public spaces are “Show Stoppers” and the rooms are elegant and accommodating. The staff is professional and friendly. The bar and food are both “Over the top!”We will be back

Beautiful hotel fully updated. Everyone from check in to check out were super polite, professional and accommodating. Was a quick stay; however, truly enjoyed it and will certainly returning to fully utilized and test out all the amenities.

Great as usual. Night manager very helpful and great service.