We overcame initial issues with our reservation and WiFi connectivity to enjoy our 3-night stay. The heritage location and personalized hospitality were highlights. Notably, the IT team facilitated internet connectivity and access to the Business Center for two overnight cancer research meetings. We enjoyed breakfast at threesixtythree and appreciated the follow up from Senior Sous Chef, Karuna Banerjee!

Ancient need renovation

Nice large hotel in very central location in Kolkata. A nice oasis in a complex and noisy city. Food prices expensive for the city

OVERALL: historic hotel right in the city centre and walking distance from key spots auch as Victoria Memorial or Park Street. Spacious rooms, out of date bathrooms, subpar amenities, great spa... It has elements of an unpolished gem, but needs some better care for details: Below the good and not so good: Lacking points: - bathroom, out of date (curtain, no shower head...), amenities are not up to scratch (razors, tooth brush etc, all just average like in any cheap hotel; old hairdryer...) - Forest Essentials shampoo are nice though - in room amenities (tea etc, very low quality; no sparkling water etc, it was like looking at a cheap supermarket shelf; cheap tea, coffee, drinks etc...) - bottled water has a quite strong staid water flavour - sound insulation is quite bad from the door/hallway All that was overshadowed by the good parts - amazing people, service, - restaurants were good for lunch and breakfast - a worldbeating spa - dummy equipped great gym... - and the location in the very city centre you can walk to Victoria Memorial, Indian Museum etc

Our stay was enjoyable. However, it would have been nice to have some noise control in the pool area and lobby.

Property although very nice in the otherwise busy and dirty Kolkata, could do with some renovation. It looks a bit tired. The reception area was very dull. Rooms I think they are going to renovate soon. Breakfast was the highlight with fantastic choice and all the bells and whistles. Staff is the best asset Oberoi has. Ronak at breakfast was a lovely guy and looked after us so well. Thanks Ronak.

Grand Hotel (now Oberoi Grand) in Kolkata is a gem of its own. It has managed to preserve the vintage India regale in a British era architecture. However what sets it apart are not the structure or the amenities but the attitude of the staff. They far surpass the service standard of any 5 star hotel in India and possibly of the best hotels in the world. They will be at your beck and call 24x7, be it the housekeeping, the in room dining or any other department. They will try to find the best way to make your stay enjoyable and offer above and beyond their work. It is the staff that make this hotel the best in Kolkata if not in the world. They have earned a repeat customer here.

Luxurious hotel with a perfect location. Everything you would expect from this type of hotel.

It is an old hotel but has been renovated nicely throughout the hotel. We stayed in premier room for 5 nights . Large bedroom but the bath room is very small. The room serves was excellent. The staff were very helpful and made our stay very comfortable. We have few little issues in the room but they were put right straight away. I wasn’t very impressed with the service in the dining room. Few times we were take to a table which was dirty and we were told sit while they were cleaning. They shouldn’t have take us to the table before cleaning. We were happy to wait for them to clean the table before we were taken to the table. After ordering cooked breakfast there is long waiting some days we were waiting for the menu for over 5 minutes. You will have to wait for tea another 5 times. We had to wait for everything. There are plenty of staff in the dining room but I think they need more training. All the staff including the door men were very helpful. Thank you everyone for making our stay comfortable.

Really nice hotel that is within the busy city but still feels somewhat secluded. Staff was all very nice and helpful. Room was cozy and clean. Easy to walk around to some nearby shopping and locations or grab a ride to explore Kolkata.

This hotel is my favorite in Kolkata. The service is the best ever. But unfortunately the rooms smelled very musty and moldy this time. My husband has ashtma so we had to change room to get a balcony room for the air flow (which they charged), was musty as well! Room#354. We had to turn the AC off and let the natural air flow the whole time by cracking the balcony door open. Maybe it's the particular wing of the hotel since I've stayed there before and didn't have this issue. I think it needs a renovation soon atleast that wing of the hotel. Other than that everything was perfect.

We stayed at Oberoi Grand Kolkata during late November 2023. Regardless that our reservation was made 4 months in advance for a premier room with balcony, just two days before arriving, we were informed that it would not be available but after exchanging emails we were then re-confirmed. However, upon arrival we were given a wrong room(luxury) with a balcony and finally we were changed to a premier room but without a balcony, a total disaster caused by the reservations department. It should be mentioned that near the second room assigned #464 there was construction work with hammering that stopped after our complaint. The hotel is beautiful and elegant but it is immersed in the middle of chaos that is perceived not only immediately when crossing the door but also from inside because political demonstrations are being held in front with the use of loud speakers. In short, we could not achieve the experience and tranquility that is expected in a property like this.We ate every time at the hotel and the quality of the food in both the restaurant and room service was excellent. The a la carte menu at the 363 restaurant was limited and several wines were not available.There was a wedding during our stay where the attendees were from a big group mostly from the USA and sometimes it was difficult to find a good table at breakfast or a lounge chair at the pool. I recognize that the staff made every effort to please us and that is appreciated, however we would not return.

Excellent room, amenities and food.

The hotel was excellent. However, 1) It did not have a sauna (standard in any 5 star) and 2) The area outside the hotel is extremely dirty and crowded

The property is an oasis in the bustling older part of central Kolkata. It’s very close to Park Street and many major attractions. The area immediately outside has gotten inundated in recent times with hawkers/ street vendors on rather generous sidewalks. It makes walking to Park Street challenging. It didn’t seem unsafe but just too crowded on the sidewalks to take advantage of the central location of Oberoi Grand by foot.

Amazing staff. Great service. Genuine & authentic in the way they care for the guests. Had a fantastic time.

Great stay all round .

An extraordinary customer services from all departments. Gratuities to individuals are not encouraged and hence all staff are motivated at the same level, At the end of a stay customer pays any gratuities as deemed fit.

This is an Amazing Old Grand hotel. If you can afford it, I would definitely stay here. The service is 6-star. One of my favorite hotels in the whole wide world. Highly recommended!

A great hotel and worth spending the money if you’re able. Very helpful staff, great breakfast buffet, rooms cleaned sometimes twice a day!, and a good location. Sometimes quite noisy but that’s not the hotel’s fault or responsibility. This is a great place to come back to after a long day walking the wonderful, crazy streets of this truly great city. Security staff at the gate really don’t need to salute guests.

Beautiful historical property

One of the best hotels I stayed in Kolkata.

Amazing stay. Excellent iconic hotel with staff to match. Cannot be faulted on anything

The Oberoi is a peaceful oasis in the middle of bustling chaos. The hotel itself is a beautiful heritage complex and the staff are amazing and attentive. The beautiful outdoor pool just tops it off. It was the best end to my short stay in India.

Aaron. Head concierge is brilliant at his job. All staff excellent

The quality of service from the staff compensated for the poor general condition of the property and it’s awful environment.

The Oberoi Grand is lovely in and of itself. It's located nicely in Kolkata as well. But what made my visit was the staff, who were interested in my comfort and in what I was seeing in town. They made my trip!

Heritage property well maintained classic furniture personalised welcome and cordial reception great breakfasts and choices of food options great staff service good spa experience good view from room comfortable bed we recommend this property

This hotel in the heart of Kolkata is a refugee and sanctuary, part of the charm and majesty that makes the City of Joy a destination of choice for many travelers heading to India. Staff are warm, genuine, thoughtful, and always add a personal touch to my stay. The Spa at the Oberoi has exceptional massages. Highly recommend.

Convenient, comfortable,

Right in the middle of the city .Convenient if you are there for work. Hotel is well maintained with very courteous staff. Hotel is a quiet and peaceful oasis in the middle of all the hustle and bustle.

Old world charm. Lovely staff and very clean rooms, albeit old rooms, but large.