Good hotel

The location is good; lobby, restaurant and bar are great. However, the room is dated and needs to be updated. The water was yellow when shower was started; it needed to run a few minutes before it cleared out. For the price I paid, I expected better room amenities.

Our stay at the Sheraton was very friendly and exactly what we needed! This was a special space as it is perfect for families! I completely recommend it as it has wonderful staff and amenities!

Wonderful breakfast included with stay. Convenient to Hop On bus route for touring the city. Lovely facility although room needed some updating which is happening with current renovations.

Hotel is very dated, it’s a step back into the 80’s.

Arrived early, around noon (totally get it) and kept being told to check back in an hour. Finally by 4:30 our room was ready. Hotel is nice, the room was a bit dated, but comfortable. Pool and fitness areas are fantastic! Service at the pool bar left much to be desired.

The room conditions were very aged and in poor repair !!

The pool was really nice. Our room was very dated with the bathroom looking like it was in need of repair. There was peeling paint, a cracked vanity top and the bathtub had curious stains in it. We talked to the duty manager who said she would do something but nothing was done. Check out was horrendously slow. We just wanted a copy of our room statement but I stood in line for about half an hour while they only took people from their premium line. I finally gave up and walked away The other line could have been left for hours for all I know. The food in the restaurants was good and the service was friendly and prompt

Feb. 5, 2024, my wife and I checked-in this hotel after embarking from 17- day South America & Antartica cruise. It took us almost an hour to check-in even though there was short line of people checking-in. It was pass 1:00 PM. Room key was not provided and have to wait until 2:50 to get our room key. Our room reservation is for king size bed and they gave us 2 twin size bed. The guy with a pony tail hair who help us is rude and barely speak English. I would like to mention that our reservation includes breakfast. Feb. 6 2024, my wife and I were resting in the lobby after a half day tour of Buenos Aires. We were seating separately. About half an hour later, a security guard, who barely speak English came to me and asked me if I stay in the hotel, which I said yes and continued reading the news from my cellphone. About 15 minutes later, I was surrounded by 4 burly security guards, including the Director of Security who suspected me of trespassing to the extend of harassing me and showing me out to the door even though I already showed them my room key. These guards also disrespected my wife as I was about to seat with her. This harrowing experience was only diffused when I demanded to talk to the hotel manager, whom she came after a few minutes. This is the most humiliating, disgusting experience in all of our travel in 65 countries around the world. Breakfast is disgusting, preparation of food is unsanitary. The staffs preparing the food use bare hands. NOT RECOMMENDED

Was an overnight stopover

Property needs renovations especially guest rooms, bathrooms doors, and tub area.

Beautiful hotel. But didn't feel safe walking places from it.

Nice area

A very good hotel. Convenient to get to the cruise terminal. Good service. The rooms are little dated but still ok.

Once a very nice property but now very much requires updating and facelift. Worn carpets, mold in bathroom, bathroom doors cracked and rotting, taps and faucets loose, arm chair springs and cushion seat worn out, drapes torn... then rude servers in lounges... would not stay there again.

Had to change the room twice because A/c not working..als the last room was better, but not ok.it took a long time until we could move in the third room...so,a day after arrival at 1 pm we could start our vacation day. Many things are worn,defect or dirty.The breakfast 3 star level. FOR That PRICE!! NEVER AGAIN A SHERATON...Never again Expedia!

Unfortunately it’s tired and needs to be refurbished. Carpet is dirty, left our feet black. Not something I would have expected for the price paid.

Everything about the hotel was phenomenal. The staff the lobby food & bar, ease & comfort, the cleanliness, the swimming pool and the location made my stay ideal... I highly recommend it, whether for business or pleasure, everything worked out perfectly...

Large, loud, and a bit outdated, but has everything you need. The staff was great.

The employees went above and beyond in their assistance during an extreme emergency to one person in our party.

It was a shame the outdoor pool was not operating. That was the main reason why i have chose this hotel :(

The room I got had an outdated bathroom and the wifi did not work in the room until They repaired the router serving my room the second day. The restaurant was great and the staff were very accommodating and friendly.

Hotel needs urgently a full retrofit. Looks like the same infrastructures and furnitures since 1972.

Loved the location, we could walk to so many areas. The staff was very attentive and polite. The overall main shared areas were very clean and bright. The room we were in however needed a little TLC but still quite comfortable and very clean. Breakfast was out of this world amazing.

Convenient location and does what it needs to. Updating of the rooms would be welcome!

Everything very good in this traditional Buenos Aires hotel. We have stayed several times over the years and it always stays up to date.

Ok

The food and drink service was horrible, the staff there would take over an hour to serve and made me late to my meetings

The staff is very helpful. The fact that everyone speaks English is a great plus for anyone traveling from the US.

Room bathrooms need some upgrading Room didn’t have remote TV control, TV was not HD. Floor carpeting needs upgrading

We stayed at the Sheraton in January 2020 and again in March 2023. The property is close to local restaurants and to the train station and the port which is what interested us. I would recommend this location as the staff are very friendly and helpful, the hotel is clean and provided all of the amenities we were looking for.

Hotel and rooms overall very nice. Complicated check in, could not order anything at the pool and charge it to the room.