bed was to soft for my liking and the toile was very low with no grab bars

I encountered an 'emergency' of sorts and Thomas was very helpful, understanding & accomodating to our needs.

This was the worst stay I’ve had at a hotel in years. Arrived after 10 pm. I travel often and choose a suite for the bed and extra room with sofa bed. We got to room and no sheets, blankets, pillows for the sofa. I was told they don’t keep anything extra in rooms by the rude woman at front desk. Door broke next morning and would not close. Had a meeting I was late for and same rude desk woman suggested I leave my room standing open until maintenance got there. She was zero help and acted like I was putting her out by suggesting I needed help so I could leave the hotel with my room door closed. No thank you. I had personal belongings that were safer in room than in my car, but not leaving my room standing wide open. This is an ongoing issue according to maintenance and was told how to fix myself so I wouldn’t have to call back. Had to fix every tine we left room again. Toilet broken. Flushed 1/10 times used. No spout on sink faucet. When you turn on water it sprays all over you and everything on counter. Floors stained. Overall very bad experience. Will not stay here again. I typically love to stay at Fairfield’s, but would choose the Embassy next door for the price I had to pay here and the problems it caused me. Do not recommend .

It wasn’t well at all. I had to change rooms 3 times. 1st time was the wrong room. 2nd time the bathroom toilet broke and sink was broke. 3rd no door handle on the bathroom to close door and the coffee maker was broken as well. So o was very frustrated and was wondering can I get some kind of compensation for all my troubles.

Location was good - property needs work but staff friendly…

We enjoyed the property and staff very much. We were very much letdown to find out the pool was not working. That was one of the main reasons we picked this hotel. It would’ve been very nice to have been told that prior to us getting there. We were there for three days and the pool was not working any of those days.

While my stay wasnt “bad” the hotel needs some upgrading. The walls had patches of wallpaper throughout the hallways, the room reeked of cigarette smoke. There wasn’t a microwave, but we did have a refrigerator. The pool wasn’t available for use. The room felt dark and more like a motel. The front desk staff was nice. Overall, I would not rebook for those reasons alone.

Stay was good.

Disappointed. We stayed here before and the pool was down. It was down again this time also. In the room we found a fork on the floor so the cleaning was not up to par. Also there was no shower gel or soap, only 2 towels and 3 washcloths (the room was for 4). There are other hotels close so would expect better with competition so close. Didn’t seem up to organizational standards. The front desk staff was great tho.

We stayed from July 24 to July 29 and they only serviced our room on July 28 after many requests. The pool was closed and the gym had 2 working machines plus some dumbbells. Even the breakfast was strange. Bacon sausages and no eggs and one day they didn’t put out the toaster. Location was great but hopefully this place can figure itself out…

Super upset the pool was closed and didn’t tell us. Room wasn’t super clean, felt a little dirty and breakfast was bland. Probably won’t ever stay here again.

Overall good experience. Unfortunately, our room smelled a bit musty and the temperature control was off.

Arrived and they notified me the pool was out of order. Also that it wouldn’t be available during my entire stay. Not what I was expecting as I booked the place because of the pool. Room was acceptable and clean. Breakfast was alright, nothing super special. After breakfast, we looked in at the pool and there was a swimming mouse. This is probably why the pool was closed.

The property is old! Needs updating! The room smelled musty and damp!!! Not good for allergies. Poor lighting near the sink!

Nice place, clean, in good area

Wonderful

Great customer service!

In experience staff. Threaten to kick us out since they couldn’t get an answer, rude front office staff.

The hotel in general looked nice, elegant. Our room had some slight ceiling damage in shower, and the temperature was a bit humid when we lowered the a/c. During breakfast it was crowded, but food options were plenty. Lots of businesses close by walking distance, still quiet by hotel.

Ask for extra towels, sheets, no available pillow etc

Close to our reunion Olivia from the front desk is amazing

The room need vacuuming. The lighting was terrible.

The included breakfast was not restocked, no coffee available and the staff was rude when we asked if we could have the coffee refilled. We saw guests come down at 9:00 and they couldn’t eat.

Didn’t have enough towels, and had a bad smell in the hallways and rooms

We stayed at the hotel for 5 nights and they never (not once) cleaned the room, never took out the trash, never made the bed, never gave us fresh towels (except when I walked down to the front desk and got some one day). We voiced our concerns on day 2, and every day thereafter; and every day the front desk said "sorry" and promised to get the room cleaned ASAP, but it never happened. We eventually put the trash in a bag outside our door (in the hallway), and the trash stayed there for three days. It just kept piling up as we added to it. The front desk acknowledged their lack of service in writing when I checked out (I have a hard copy with their signature) but offered no explanation. I deserve, and hereby request, a refund!

Breakfast buffet typically average but the garbage was not attended to so plates and cups were being stacked on nearby counters. Had to wait about 10 minutes for attendent to be available at check-in desk. Room was clean and comfortable.

Great service, even when checking in late at night . Clean with good amenities.near a Cute shopping area with restaurants

Room was dirty and smelled horrible. Toilet paper was leftover from whoever had stayed there previously. Called and asked for the bathroom to be cleaned only for the towels to be picked up. Toilet paper wasn’t restocked until we went down and picked it up ourselves at the front desk. Also the whole hotel smelled awful with whatever cleaning agent they were using in the hallways.

Easy location right off interstate. Lots of food next doors. Took a while to get checked in

The only thing I didn't like was the toilets. They wouldn't flush very well bug the rest was all good.

Great location for restaurants within walking distance.

Not bad for an older hotel but could be cleaner, especially the shower atall.Staff was friendly