Last year we stayed in the same type of room but more clean n new , this time the room was ok.

Location, location, location…says it all. Staff is excellent. This is just a nice place to stay. We stay often.

Easy access to the riverfront and dining options

The location was very convenient for the riverfront attractions. The linens were clean but the chairs and carpets were not. The property is aging and it smelled slightly musty. The staff were very nice, but for the price newer and nicer hotels are available.

Good property very close to the aquarium. Great location near the aquarium, stadium and the discovery museum.

Very convenient, excellent location. Staff was awesome. Comfortable and clean. Great breakfast. It could not have been any better

Property was nice and average....

Close to the Aquarium, dining, and riverfront. Unclear on where to park for check in. Beds are comfortable.

My main reason for visiting Chattanooga was to experience the Riverwalk bike trail. This hotel turned out to be the perfect location. I easily rode my bike from hotel to trail in less than five minutes. My spacious room featured a kitchen complete with frig, stove and cookware. Everything was spotless and very nice. Although my room faced the street, it was very quiet. Staff was extremely friendly and accommodating. The hotel was within a couple minute walking distance of many great restaurants, the minor league baseball stadium and the aquarium. And the breakfast was great. I would definitely stay here again.

The best part of our stay was the staff, they were courteous and helpful. However, everything went downhill from there. The hotel looks more modern, but nothing is modern about it.The mattress in our room was incredibly uncomfortable and hard. The pull out mattress in the livingroom had holes in it and was barley an inch thick. Speaking of holes, the couch had rips and tares in it. While they do list that parking is an additional fee (18.00) in the Expedia description, we were charged a higher rate per night at the hotel. We paid to park our car on hotel property and on the first night our car was broken into. We were parked right in front of the door... Overall our experience was not worth the price tag of hotel. I would like to reiterate that the front desk staff, hose keepers, and all other staff we encountered we every kind and always asked us how our day was going. They had amazing customer service.

Stain on couch which made it look dirty. Elevator floor was dirty. Had only ONE elevator for entire hotel so wait was quite long on several occassions, we finally took the stairs. Somewhat disappointed. Location was good though.

The breakfast was ok. The shower was not clean enough, there was mildew on the ceiling and between the shower door

Great hotel. Amazing location. AT&T fire literally right behind hotel. IMAX theater a block away. Aquarium two blocks away. Horse drawn carriage rides.

Bed was very comfortable but seemed small for a queen. There was mildew behind the shower door. Nice big TV. Coffee pot was missing the part to put the coffee grounds in. Our room on the street was very loud until late. Convenient to the Aquarium and IMAX. Price was a little steep. Paying for convenience.

3rd time staying. Always excellent

Great hotel in a great location! only issue we had is the one elevator which in times was very slow. we are a big family and we stayed in a suite which was very comfortable and with enough space for all of us

We discovered that the pool heater was broken, and only found out through my husband talking to the Maintenance guy. A sign went up on the third day of our trip. It was not explained that housekeeping only comes every other day. We had to vacuum our own room twice. I asked one of the days and they said they would send someone to vacuum at 3:30 PM, but no one came. We also noticed two ants in our room, which is why we were adamant about making sure that food crumbs were not left out. The location was the best part of our stay. It was convenient, and within walking distance of many restaurants and attractions.

Overall this hotel is in a great location and generally pleasant enough. Staff is very friendly and once I learned the lady checking me in was brand new I didn't mind her taking a little longer getting me checked in than I thought it should have taken. The hotel rooms are spacious and clean, but one can not escape the fact this facility is aging. Considering they are still charging more than some neighboring properties, I expected it to be a little better kept to be honest. Despite the hotel being pet friendly I didn't see any pet hair (or other unclean areas). That said, my pet allergies were triggered in the room anyways. Not much one can do about that, but if you are extremely sensitive, a pet friendly hotel may not be the right place. I honestly didn't pay attention to that until it was too late. If you can walk stairs, definitely use the stairs. The hotel has only one elevator for the entire building and it is slower than molasses flowing updwards on a hill in the middle of winter. The included breakfast was excellent and offered a great variety with something for everyone. Unfortunatley the parking lot has no cameras for security. Another guest left a serious mark in my car door but I had no way of finding out who it was because of that. The damage is not the hotels fault, of course, but a couple of securtiy cameras would have been helpful to identify the culprit. Overall a pleasant stay. Just not as fantastic as it could/should have been imo,

Walking distance restaurants!

The property was very convenient. It was clean and next to a lot of eateries.

The pool is still not very warm. There were also no biscuits and gravy on the breakfast buffet. The toaster worked great. The kitchen in the room was awesome. Got to heat up a whole ham and a couple of sides with no problem.

Loud over priced for the area and condition of hotel. The plumbing and rattling widows woke us up several times throughout the night.

Getting charged for parking after booking room with no prior info. Pool was really cold staff was friendly and polite, the breakfast was good and warm.

The swimming pool was allegedly broken. I booked a room downtown with a pool for a reason.

They only thing I didn’t realized it was that it was pet friendly

Furniture very dated and mostly in poor condition. Heat pump broken in pool.

Great location with very nice people.

Very nice employees

Comfortable room. The corridors and elevator were a little untidy but the breakfast was great and the parking was easy and felt safe to walk in the neighborhood. Very convenient for downtown dining and the aquarium. Would stay again.

Rooms were nice, kitchen was a nice addition and it was also clean. The staff was very attentive. The free breakfast wasn’t as good as the hotel we stayed earlier in the week, coffee wasn’t hot. It would be nice if they would just add extra to the room charge instead of having to pay $21.85 a night to park your car there.

Wonderful

We had a great stay, all good and perfect location so close to all the activities on the gorgeous riverfront. We will definitely be back!