Loved everything about this property, location, service, style of hotel and rooms. Loved how they provide fresh water and lemonade throughout the day. Being gluten free and dairy free, they were very accommodating at the restaurant. Only negative was, I felt the room and everywhere was clean, except inside the bed we found hair. We did not bring this up to the staff, as we were only there for one night and it was already too late in the evening to change rooms or sheets.

You make fabulous pisco sours at your bar! I loved the bar service! And everyone at the hotel was friendly and very courteous- and the price is good. Keep working on eco friendliness, something in the lobby re what you are trying to do. And good restaurants at walking distance. Thank you!!

Absolutely terrible service. It feels like they don’t care at all. I am Marriott Gold Bonvoy member as well. It seemed that they were not happy that I used Expedia, hence providing a lower level of service. The issues started with them charging us more than what Expedia reservation was for. Once I pointed that out, the agent made it feel like she did me a favor by discounting the tax and charging close to the reservation amount, but still higher than that. The major issue was that the bathroom kept getting flooded if one took a shower. Their shower was not leveled. I called to inform them, and rather than offer to address it, the agent asked “what do you need”? Well, I asked for several towels and once they arrived, I had to wipe dry the bathroom floor. The staff couldn’t care less. Upon checkout, I informed another agent and he couldn’t care less either. It was a terrible experience. This hotel does not deserve to be rated 5-stars. Beware!!!

Excellent and helpful staff. Clean and quiet rooms. Many amenities.

Gracias

Everything was absolutely perfect. Very convenient to the stadium for a concert or game. Could not have been in a better area with lots to do within walking distance to anything you need. Just great! Everyone was super friendly and helpful too!

centrally located hotel near everything but the real reason I would return to this sheraton is the staff service . It was second to none I've been to . Carlos Aguilar

Convenient location, good customer service

The hotel is safe and way many staff there to keep an eye on anyone who walks in. Location is in uptown/new city, close to the big mall and the Quito central park (Parque Carolina). No microwave access is very inconvenient. Arrival after midnight and trying to get hot drinkable water takes 10 minutes for the staffer to get the bottle filled. No concierge service available means they only target the business people, not tourists. Checking in after midnight the front desk lady showed slightly impatient trying to get me away ASAP when I asked a few questions. No email address available to communicate before arrival. When booking I indicated I wanted a quiet room upstairs. But they assigned me a room on 1st floor. When I persisted a room on higher floor, the front desk lady relented. Some staffers' English level was not proficient.

I’ve stayed many times at the Sheraton. service is always great. Location is excellent.

Excellent overall! Great breakfast!

I don't usually write reviews but I thought this was necessary. It's very noisy if you are on the side of the giant stadium just outside your window. Our toilet did not flush. There was nothing open in the hotel past 11pm to get anything. A snack, water, toothpaste etc. The staff was not very helpful.

i loved everything in this Hotel.

$61 charge to check in 2 hours early. $25 per person for breakfast buffet. No coffee or tea in room. Over charged my credit card so total cost was $1100 for 3 nights. Will never stay at Sheraton again

Very nice and helpful hotel staff! Thanks for making everything work so well.

We loved this hotel!! Staff extremely friendly. Suites super clean and the food is even better!! We’ll be back for sure

Poor airport transportation service

old hotel, rude staff. Did not honor club level as paid for.

The cleaning staff is fantastic! The surrounding area is easy for walking to dinning, shopping, and really anything you may need.

Very clean property and rooms. Outstanding staff also.

Hotel is in a great location for restaurants, mall and close to a large park. The gym weights could do with upgrading but has the essentials. Food is not great in the hotel but, there is lots of choice outside.

Went there due to business. Stayed here before also and had earth quake that time. Since the hotel is built to take big earthquakes - and staff are good - coming back was easy. shopping mall 2min away (70-80m), central location. recommended... although it is a little bit expensive.

Property was centrally located on a safe to walk at night street and the staff was very helpful and polite.

🤗

Amazing service and staff friendliness. Not so good food

Many hotels in Quito did fancy interiors much better than Sheraton. But if you are looking for a quiet, safe, convenient, and friendly hotel, I definitely recommend Sheraton. I think Sheraton did basic systems much better than other hotels. I believe the good things are not visible, but you can feel them. The room is quiet, and the clothes dry fast...all these mean the construction team might add enough insulation for each demising wall and exterior so I can feel a comfortable environment. Also, the internet is fast. That supports me to work remotely. Sheraton staff are very professional, helpful, and friendly.

Close to the parks and a great mall, nice breakfast and well maintained

I would recommend the hotel- it is clean and well located- but it didn’t have a great vibe.

The staff is fantastic

Excellent service overall! Everyone was so cordial and polite! I’ll be back for sure.

Always friendly

Nice!!