Great location

The best thing I liked was how comfortable the bed was. I had a very good night sleep.

This hotel was acceptable for us as we were only staying for an overnight stop during a long road trip. It is definitely in need of a facelift as there were many worn spots in the carpet and it felt slightly outdated. Breakfast was a little disappointing. There were not as many options as we typically find in a free breakfast offering including absolutely no juice options which disappointed the kids. The staff was very friendly and it was convenient to be able to walk to a restaurant (Texas Roadhouse) for dinner.

they were doing renovations, so loud when we got there, also workers wandering past our window. The air conditioning was not great

Loved this hotel - everything was clean and comfortable.

Pool area was the heat temperature of a sauna and smelled of strong chemicals. Hotel was unable to provide covers and pillows for pull out sleeper.

Good, comfortable.

Room was okay, Booked Queen Double Beds they ran out so we were given a king unit. Elevator not working. Doors on end of building were locked. Breakfast was very limited. They said they were under Maintenace?

The chlorine in the pool was HORRIBLE! We went to breakfast an hour before it was over and there was no syrup left, just an empty container. When I asked about getting more, the attendant told me there was none left. Everything else during our stay was mediocre. But the gentleman who checked us in was very kind and attentive.

Definitely not what I expected in a bad way. Black mold was all over the curtains. They wouldn’t refund me. Things were outdated. Waffles had no syrup…… The positive thing was that the kids enjoyed the pool. Pretty sure we won’t return

Reserved mobility accessible room for 4 nights. This hotel does not have any handicap rooms! Breakfast was not restocked after morning rush so 8:30 meal was a joke. Evenings had individuals, non customers, sitting on the curbs and one bench outside hotel with insufficient lighting. But the best part was booking through Expedia I was charged over $73 more than what was stated on invoice at checkout! Would not recommend hotel or Expedia!

The pool was open late for the kids.

The place was a little older and could use a little update, but was still a good stay

Part of a hotel complex so I liked that my parked car was in view of three hotels.

Breakfast, We picked this site because of indoor pool… it was not open!

Had no problems.

Parking was good. The side door was taped opened were it could be opened by anyone, very unsafe. Toilet paper dispenser was broken, missing half of it (a $5 fix). No toilet paper in our room and never had any for the two days we were there, had to go get some from a store. Asked for toilet tissue when we were about to check out, still had an excuse for not having any, they lied because the lobby area restroom had some, yet we never did. Excuses, excuses, excuses!!!

Breakfast was average otherwise everything was good though price was on expensive side per everything

Nasty

Everything about this place is bad. Don’t waste your money

good. I wondor when you will get back my deposit?

Our stay was not very good. Getting the TV to work was impossible with the input requests. Our toilet would not flush in the middle of the night. On top of this, there was no drinking order by Memphis, which is not the hotel's fault, but they did not have sufficient bottle of water for the guests nor coffee or tea. Breakfast was meager.

The room was in poor shape. There was evidence of a previous water leak that had not need repaired fully. The breakfast had no protein and was very limited in options. They bed was surprisingly comfortable based on the conditions.

Meltdown in Memphis The normal, reliable Marriott quality of service was AWOL this weekend, along with all of the staff this morning at the Fairfield Inn & Suites Memphis East/Galleria location. Upon arrival, Friday night, the 22nd, we ran into oddities, as the woman on the front desk gave us wrong information about the pool hours and breakfast hours. We didn't find out about the error in breakfast hours until the next morning, as we arrived too late for breakfast because we were told it would be open an hour later than it was. Then this morning, the hotel lobby was completely empty, except for a couple guests. It wasn't readily apparent if we were witnessing an employee walk-out or some sort of protest, but the lobby this morning at 8 am was completely devoid of hotel staff. No one was at the front desk, no breakfast staff, no managers, and no housekeeping! One patron had been waiting in the lobby 15 minutes, by the time we arrived for anyone to show up, but none had. About 8:30 am, a young man, who looked like he had just woken up and judging from his hair and attire, came in and said that he was the new general manager. Lots of luck to him, given the state on the hotel this morning. Apparently, the hotel staff and current management needs a total overhaul! He did the only thing he could to provide us with breakfast and sent us to the sister property next door, a Springhill Suites, also Marriott. Having to truck across the parking lot wasn't the most p

Plain Jane, disappointed.

Had to call maintenance for plumbing issue and light bulb. They were prompt. Breakfast food was cold.

Super friendly and helpful staff. Very clean lobby and room. Comfortable and quiet. Good variety for hotel breakfast.

We had reservations for a King size bed. At first, the service person at front said they were oversold of rooms with king size beds. She came through with a suite with a king size bed. Kudos to her. The room was clean, but some of the other areas of the hotel needed cleaning. Breakfast was lacking several items such as regular milk, bread and fruit. The host was working hard to accommodate, but may not have had all the supplies.

Room was clean and comfortable. New normal seems to be no room service on multi day stays unless requested.

Hard to fined

Hotel staff was very unhelpful and the manager Suraj is absolutely horrible at his job. I was double charged for two rooms and it has been over three weeks and I have still not received a phone call back after numerous times reaching out. The hotel was not that clean and definitely needed some remodeling.

Funny orange stain on tile under the vanity. Poor quality pillows. but pretty nice for the price