The entire hotel looks beautiful. However, the room looks like the carpet and rugs need to be shampooed...but the rooms was AWESOME! The staff were great, we would definitely come back.

good for stay

can be more innovative in the dining menu.

Fantastic property & fantastic staff! Will definitely stay again .

This hotel is incredible in every possible way! I have stayed in so many hotels around the world and this has to be top 3! Do yourself a favour and book this hotel now!

Excellent Location !

Great hotel with clean, spacious rooms and good hotel facilities to enjoy. Extra friendly staff.

Absolutely love this place.

Great hotel with large suites. Only drawback is poor descriptions of suite types. We would have liked a room with a view, but were at the back of the hotel and the small balcony was facing the apartment building behind. Its a converted apartment building with room access from an open courtyard with central pool. As all rooms are slightly different, they don't all have desks, so I ended up working on laptop balanced on a pile of books because no rooms with desks available. Annoying for a business trip. Operated by Hilton, which I didn't notice mentioned on hotels dot com site. The two queen bed rooms are apparently very small compared to all others.

Staff was excellent. Property condition was good.

One of the best hotels in Los Angeles, this place feels like home We would come back again, i LOVE this place. I enjoyed every second of it.

Beautiful, clean, and excellent customer service.

Love my stay hwre

This hotel is not worth the price! It was very disappointing. My room was spacious and clean but had a strange setup with a tv fixed to a wall facing the beds— which is fine but the bed frame obstructs the view of the TV. Pool service didn’t really exist . It took forever to get a drink or menu . The restaurant is empty but the service was awful— I kept getting comped for meals / drinks because of service but i would have rather paid for an enjoyable meal/service. Food- ok. $32 for a glass of white wine from a screw top bottle. The staff likes to mention a terrace bar that opens at 6pm. There is no bar or service but a small area with some seats- no staff ever showed up at the “terrace bar” after waiting for 20 mins - So we left. The front desk didn’t have much knowledge on tours and offered me a pamphlet on a wine tour that was awful. For my final bill, i was charged for meals I never ate. I went to the front desk and the worker seemed annoyed to have to deal with it. She wanted to handle it without me there. When I told her I’ll wait . She refunded my credit card for an incorrect amount. When I told her it was still wrong , she again was annoyed. Finally she corrected it after trying to convince me that she would do it later. I stayed until she fixed it and then she was annoyed to print me out a copy. I paid $1000 /night for a hotel that was at best comparable to a Westin/ Hilton which is fine if it was at those prices. I would not recommend this hotel.

Well designed rooms, comfortable beds by the pool. Friendly staff. Great location on Ocean Ave. Ice cold ac.

Beautiful boutique property. Who ever does the hiring does an in readable job bc they are all so friendly and helpful….5 star experience.

The Oceana is an oasis within the LA oasis that is Santa Monica. It is a retreat just far enough the hustle and bustle of downtown that you can escape or join in at will. Second time back and only more to come.

Kindness

Staff went above and beyond

This is our second time staying at Oceana. We have loved staying here both times. This is probably the best hotel to stay at when one is in Santa Monica. They have amazing service, spacious and clean suites, an onsite restaurant and bar that is very good, and a rooftop bar that has beautiful views of the ocean and where we enjoyed sunsets with good cocktails.

Stylish boutique hotel where the staff was so friendly and efficient. Every request was met with a smile. Onsite restaurant was a bit limited but there are many options in the area. Our suite was lovely and so very unique with modern decor, an extraordinary mini bar, and even a mini library of hardcover books. The only mar on our experience was the TV in the living area did not work and they were unable to fix it during our entire stay meaning we had to watch our Patriots beat Buffalo on Monday Night football from our bedroom. They comped our parking and resort fee for the issue, but we would have far preferred to have the TV working. We would return or recommend with no hesitation.

Fantastic staff and great pool!

Это тот отель, где чувствуешь себя как дома на другом континенте.

Luxurious, clean, safe, quiet.

This property was really nice and the rooms were extremely nice.

The poll area can not accomodate the amount of guests - if you don't wake up at 7 am and save a chair the likeliness of getting one is very slim

Great location and luxury property - quality of property and service was very high

I think pictures are misleading and paid for ocean view but could not see ocean unless you hung out side window. This is also an Expedia problem as Expedia not describing ocean view vs. ocean front. Twice i paid for Ocean front and hotel did not honor.

Small boutique hotel with a family feel. Everyone knows your name and your needs. All the staff was extremely cordial and helpful with plenty of tips about activities and food in the area. There was an attention to detail I have never seen. The suites are LARGE. Housekeeping came in daily and never missed a spot. The room was cleaned with care. Even the little details of how they folded towels to where the placed them. The location is perfect. I walked everywhere. Close to shops, the pier, the beach, and restaurants. Only thing missing was an ice machine…I’m an ice eater. However I called down and someone brought a bucket of ice right up. I have told everyone about my stay and can’t wait to go back!

Property has a very unique vibe which we loved. Unfortunately being served food can sometimes take hours, very slow service there. Food was great whenever it finally arrived though. Overall good stay

Food and beverage staff were great. Front desk and management were awful. Tried ordering champagne at 9:05pm on a Friday night and was smugly told no by front desk staff who wouldn't look up from monitor. Refused to ask restaurant. I walked over to restaurant and was graciously accommodated. Other similar front desk incidents occurred throughout stay. Would not recommend.

I was in AWE (jaw dropping). The view along with the room was so relaxing and very welcoming. The swing outside my room as well as the pool and seating areas were perfect! Everything about my experience was perfection. It was dreamy! The staff were all VERY nice. If I had 3 thumbs, I would give my experience 3 thumbs up lol