Nasty customer service The property was nasty dirty and smelled like urine and mold I will never return to this place

The room need loving tender care

Our stay here was for 3 days and honestly the resort has so much to offer. I’ll start off with the hotel, which we rented 2 rooms one with a single king and the other with two doubles. Both rooms were great and well equipped with all necessities although they could use a comforter for each bed. The rooms got very cold which we enjoyed but would have enjoyed more with additional blankets. The huge pool was a favorite for our daughter and the private beach was a delight for our family. We stayed at the resort during the week so it was not overcrowded and we felt as if we had most of the resort to ourselves. Although that was not the case because there were plenty of others staying. The buffet had so much to offer and they changed up what they offered everyday and had different themes like Chinese night and french food. The food is the type of quality you would expect at any other buffet but we were still happy with it. We were only able to go to the Brazilian restaurant because there wasn’t a clear schedule on what restaurant is open that night so we missed the Mexican restaurant which we really wanted to go. We were told during the weekend all restaurants are open. Every night they there is a different event going on at the theatre and was honestly our favorite part about the resort. The staff put on amazing shows for us and the whole family enjoyed them very much. We cannot speak for the other excursions they offered which is many. Definitely a highly recommended resort.

The staff were super nice and attentive, but the food and drinks were terrible. It was boring and the entertainment was non existent. They had shows at night and that was it. I was very disappointed. I wouldn’t recommend this place.

Quiet

Need some more entertaiments

The buffet was way too limited. Also not enough available beverages all around the property, only one functional coffee machine. The WiFi was very weak and often non existent.

train the staff, they don't know how to treat people

Hospitality

Very quiet and hospitable place

The place had a musty smell did not offer wash rag when asked just received one.

Exelente and beautiful place

Property was nice only thing I didn’t like was the food! No flavor I was surprised

There was no choice of restaurants It was only one buffet style restaurant open for breakfast lunch and dinner with limited choices on the selection of food Also the hotel was a higher cost when checking in than advertised on the Expedia site 90 dollars more in extra charges

I got food poisoning from this resort

It was Excellent.

overall everything was ok but a little TURKEY bacon or ham for breakfast wont hurt sinse not everyone eats pork

This hotel was a wonderfull expierence it has a lot of places to visit like for example the pool, the beach and more.

We had a terrible experience beginning with the assigned room, first the shower made a mess spilling water all over the bathroom, then we’d been changed to a second room where the AC didn’t work more than a regular fan, we were changed to other room again. Well the issues continued with the shower, next door guest yelling that you can hear in your room, for the last night our bathroom experienced a ceiling filtration and the bathroom was flooded. We also experienced lot of cockroaches . The drinks are poor in quality also the food and limited menu in the buffet. Most of the staff are very friendly and helpful but this property needs improvement quickly or should be closed due to the low quality in all areas.

Difficulty breathing in my room due to mole

Not sure if it was due to rain, but resort was mostly deserted.

For me the property was acceptable I was pleased for the money that I paid for it

Terrible property. Not well maintained. Dirty flooded three times. Ruined luggage. Bathroom toilet didn’t flush.

Great place.

Horrible is the definition of this property. We booked a 6 night two hotel vacation at the this hotel. The rooms were unkempt, unsanitized, rusty, dirty, and there was mold everywhere in the bathroom. The curtains have never been washed and there was different color hairs all throughout the room. My Ac was not working, my sister’s room which was right across the hallway, wreaked of mildew and humidity. Her AC flooded her room and the paint outside her door was bubbled up from the leak on the roof. Omgg the food was extremely digusting and there was no options for kids. At this point, we already considerd to check out fearing that we would get sick from this place. We checked out in less than 8 hours to a hotel that cost us double the price about $4,000 due to the last minute booking. Customer service was non-existent at this moment. I explained all of my concerns to the “Expedia” representative at the hotel who was not receptive or helpful. After she indicated that we can get a refund but that “Expedia charges a one night fee” later told us that the hotel is non-refundable. The manager never showed his face and did not speak to me not even to apologize for their irresponsibility and lack of professionalism. I called Expedia but they were ignoring their call and did not respond to their email and I have proof. I kick myself for not taking pictures of how HORROBLE THIS PLACE IS. But believe me ENTER AT YOUR OWN RISK. I am still fighting for our refund!!!!

Very good resort

Great staff and service

the staff are amazing and always treated us nicely. the only thing is the place is not keeped up. for example we had water coming into are rooms on the 3rd floor. mold and alot of water damages. the beach isn't kept up especially the vip area. the stairs to the rooms are cracked.

Went on a Family vacation for 5 days. The Resort is terrible, the food and drink quality, property maintenance, very limited Wifi. Also, DR is very lively and this resort was sort of dead in terms of music and entertainment. Although the staff really tried to work with the people but the management is not good.

The place was cleaned, staff very helpful and attentive. I think the food from the buffet should be more authentic to the region, meaning it should have been more Dominican dishes.

Great place and staff was great and very clean. They need to entertain more the people with better shows.

This was my fourth time coming here and still it’s clean and simple. Keep in mind it is a bit outdated compared to other new resorts but they do a great job keeping it clean and providing a good service.