Outdated for a 5 star hotel

Overall I had a fantastic stay at the Grand Hyatt. The hotel was very clean, very spacious, excellent facilities and good food. The gym is excellent - the photos do not do it justice. There's a cardio room in addition to a fully stocked weights room with top of the range machines. 10/10 When I entered the room I felt the air conditioning wasn't working properly, and the hotel quickly changed my room to one where it worked fantastically - I was very grateful. Overall, this would have been a 10/10 stay were it not for one suboptimal experience. I had breakfast with my father and another guest, ordering around 220 reales worth of food, and the waitor kindly insisted on not charging us for it. Then when I checked out I had a bill for 300 reales. So not only was it not waived, it was more than what we ordered. The front desk kindly honoured 220, but what was a delightful breakfast became an unnecessary dispute. I would definitely return to this hotel - but I wouldn't accept a free breakfast from the waitors ;) Special mention to two very helpful members of staff: Juliano Sugimoto (front desk) and Bertho (restaurant)

Definitely a top class hotel to stay in Sao Paulo

Nice Hotel quiet and safe

X

almost everything

Great stay!

It was great!

Grand Hyatt and its staff was so helpful and wonderful. The best hospitality we have experienced so far. Thank you Grand Hyatt São Paulo team!

We (family of 4; kids aged 15 & 9) stayed 5 nights between Christmas & New Year's Eve - 2 rooms on the 22nd floor (2221 & 2209). We had a very late check-in, but had communicated this in advance to the hotel so this was no problem at all for Reception to handle. We upgraded ourselves to the Club Lounge upon arrival. The rooms were big and very comfortable, with a large ensuite. The large glass window/wall provided an excellent view out over the rest of the city. Breakfast at the Club Lounge was a little limited, but the service was excellent and eggs/omelette could be tailored to suit. Breakfast is also served in the ground floor restaurant (although we didn't try this during our stay). The outdoor pool area is very nice (although the street noise from over the wall is noticeable & he pool temperature is a bit colder than I think is preferable). Unlimited towels & plenty of sunbeds, as well as a bar make it very enjoyable to relax there. The service though is what made our say so good. None of the staff have problems speaking English (a clear distinction with the rest of Brazil) and they ae very friendly & helpful.

I’m always staying here when I’m in São Paulo. Very well managed hotel.

The staff was fantastic, from the very first moment, after a mix-up with airport transportation. They took wonderful care of us. The room was very clean. We ate often at the hotel restaurant, which had a wonderful buffet of Brazilian food. The entire staff was kind and accommodating, and eased our fears about our lack of Portuguese. We got great recommendations and help with taxi transportation around the city, and the concierge desk was super helpful with anything we needed. The beds were comfortable, the water pressure was good, and the food was great! The staff was definitely the highlight of our stay; special thanks to Joáo, Aryane, Guillermo, and all of lobby staff!

Bom hotel

Excellent service, friendly and professional staff.

Great for business or personal travel

Service and kidness

Really nice hotel and the staff was amazing. We like the area although is a little far from the Main attractions

The staff of the hotel is so helpful and friendly. The Breakfast is excellent.

Great 5-star hotel. Only there is no USB outlet for charging my mobile in the room. Very surprised as it is a MUST nowadays! Also, it would be nice if there is salad at the breakfast buffet. All others are very good.

Rooms is very clean and a lot of space! Staff are excellent an friendly ! Good food !

Excellent hotel facility, great location and beautiful room views of the city. Lovely customer service, all staff are very sweet and polite. The restaurant manager is wonderful and accommodating. We’ll definitely stay at the Grand Hyatt again on our next stay in São Paulo. Highly recommend it.

Well located, clean and good deal for the price

It was amazing charming beautiful gracious kind helpful and wonderful !!

Excellent hôtel ! Super nice staff (check-in, check-out, restaurant or lounge) very professional and attentive to their clients. Large room and great view - loved the bathroom ! Really clean room and super quiet. Great location and conviennent to any road connection. I can’t recommend more this hotel in São Paulo. Thank you for hosting me.

CONFORTAVEL

Good location, big rooms and comfy bed.

I have been staying at this Hyatt since he opened almost 20 years ago. It was wonderful.Now it’s showing it’s age and o top of that the cleaning is disappointing. One day i left at 7 and came back at 20 and they didn’t clean the room. The other day they clean but forget to take out the trash…

Good hotel, it will be a great one if they had a small market for snacks and beverages and a kids club.

Most staff could communicate in English. Everyone was extremely helpful especially Edson!

The staff was friendly but it was a very busy hotel so there were frequently lines and a wait just to ask them a simple question.

Everything was great

Met expecattions