Great experience Everyone very helpful and polite

Beautiful hotel, only thing is some waiters are not that nice

Thank you.we love that resort.

The place is really big to get around be prepared to walk allot, its almost impossible to get food from the japanese restaurant.

The reasons I gave the hotel a 3 star rating was for the following reasons 1. The rooms are outdated. Even when they are cleaned the rooms still looks dirty 2. Mini fridge in our room didn’t work and beverages were room temperature besides being inside the fridge 3. There are water and ice stations to refill our glass bottle provided to reduce plastic waste. Great idea but ice machine never worked and water tasted horrible 4. Once you arrive to do the check in the staff at the front desk give you a welcome gift but after giving you the gift they want you to attend a 90 min meeting to talk about their new hotels. When we denied and told the lady we don’t want to waist our time she seemed upset and continues to push the meeting for us to attend. The next day they called our room to offer the same meeting and we continued to denied. The staff will continue to push for you to attend telling you they will do a complementary breakfast plush discounts in the hotel. The third day they dropped a paper in front of our door with the same offer/meeting. 5 most of all of the hotel’s restaurants are buffets and one we attended called the smoked house gave us the menus we tried to order but I the end our waiter told us he was going to bring a family style plate with everything in the menu for us to eat. It was 6 of us and the plate was small for the amount of people. They gave us one small plate of salad for 6. The plate of salad was a joke 6. Everything in the hotel’s store is expensi

Relaxing!

There was a heavy smoke smell at night.

Property was beautiful - like being in a rain forest. Loved seeing and hearing all the animals on the resort!

The things we love in this place: Nice property located beach front. Local animals inside the property. Shows at night. Good food. Excellent staffs!

Liked all the common areas and well-kept greenery. Alejandro, the entertainer was amazing and friendly. He was very funny and talented.

Incredible location in the Maya Riviera Jungle on the beach! Friendly animals everywhere. Spotless accommodations. Great food options. Friendly and helpful staff.

As reflected in my rating, I'm a bit disappointed with this hotel. We couldn't make it on the first day due to airport disruptions following the worldwide software collapse, and we informed the hotel about this. However, the hotel was not willing to grant us a refund for that first night. The hotel is large, well-designed, and family-friendly, with a wide range of activities and entertainment options. The swimming pool area is spacious, and the beach is clean. There is some room for improvement in the service. For instance, the safe in my room ran out of battery. The front desk assured me that someone would be sent to fix it. Naturally, I had to be present in my room when this person arrived. I spent several hours one afternoon waiting with my children and had to call the front desk multiple times to remind them to send help. Overall, I'd probably consider other hotel options for my next trip to Playa del Carmen.

Great resort, excellent dinner options. We had a wonderful time!

My husband and I and my brother and sister n law stayed here ant the end of May. We had a great time. The resort was beautiful. It was like being in the jungle. There was a lot of wild life. Our favorite was watching the monkeys hanging out in the trees while we sat in the adult swim up bar. Didn’t care for the buffet but the specialty restaurant were very good. They had some fun entertainment in the evenings. Our favorite was the karaoke with Alejandro. He was so much fun and had the audience participating in the game. The beach was really nice too and there wasn’t much of the seaweed. We really enjoyed our stay.

Where do I start. The rooms were soo outdated. The bathrooms were horrible. The grounds and lobby are beautiful.There are several buffetts yes, beautiful but be ready to eat w no airconditioner for breakfast, lunch and dinner. Be ready to sweat and not enjoy your food because it soo hot to enjoy. We were drenched! horrible eating experience everyday. Nice to see little monkeys, flamingos, exotic animals very close up through the hotel. The entertainment was great everynight. dancing on the beach, foam pool party and 80s night dancing was great!! again inside extertainment was hot. The big pool the water was jacuzi boiling hot it was horrible. tbe adult pool was very nice found on the last day there water was fresh. Had to argue w Manager Hector to eat inside on last day..Inside restautant Italian..they turn me away 3 days in a row saying thy had no space and we could not reserve a spot. Hector asked me 50 to be able to get in for the best pasta and meats. Nope I stood my ground. It was air conditioned it was pleasant. The staff is rude and dont care if you enjoying ur experience. I am used to bigger and nicer places that make you feel welcome and go above and beyond for us. No bottled water unless u pay 11.00 for a small water at the gift shops. They said thy had filtered water throughout the hotel. Not happy about that. The Beach is beautiful. Enjoyed myself due to going w my family. Will never return. Will not recommend to no one.

The stay was so much fun! Excellent stay !

The property is beautiful. The jungle, animals, beach are all amazing. This was our third time staying here. The staff was great! We traveled with four other families and each had a different experience with our rooms. Our family had a family suite (adjoining rooms). The king bed was very firm. Much too firm for our liking. That is really the only thing I would change in our room. The AC was cold, everything worked properly. One of the families we traveled with had a gluten allergy. It proved much more difficult to find true gluten free options. The entertainment was a little less stellar than in past years but still enjoyable. My teenage kids played beach volleyball everyday pretty much all day. The resort was a little stingy about giving out a volleyball even though people from all countries were playing together. Overall a great vacation! If you’re looking for a family friendly resort this is it!

The pool and beach was nice . The rooms are outdated and need updating

The only thing we like is that despite a horrible service, nasty food, constantly broken a/c in the room was the fact that we still managed to have a good time with our family because we know how to make a good time no meter what! It’s no longer the same Iberostar like it use to be they have gone down in service, entertainment and their food is horrible! We will not go back again or recommend it to anyone we know! From now on it’s RIU chain hotels only!

Absolutely love the environment, food, and people at this resort.

Wonderful time with my family.

The grounds and location.

I was truly surprised at all the animals that were on the premises. I adore all wildlife and was in awe of the variety you had. The premises were maintained impeccably and the staff was incredibly friendly and efficient.

We enjoyed everything about it. Beautiful place and enjoyed the wildlife. Do wish housekeeping was better. Didn’t seem like our floor was clean much always had sand on feet even after getting out of shower. There was sand pilled in corners. Other than that it was fantastic.

Like the wildlife and how quiet the resort is.

Amazing hotel! great food. The only thing missing was service on the beach. You had to get your drinks from the beach bar (and wait in line)

staff rude , fire ants in the rooms , dont stay there, pick better resort

Great property for family vacation!! Super friendly, clean and delicious food. We were relaxed and pampered all week. Only suggestion for improvement is to serve ground coffee and not instant!

The staff was very accommodating and helpful. The property and rooms were extremely clean. We would definitely come back

Food was great, entertainment and Staff were absolutely fantastic

The property was perfect. Lovely pool and beach. Staff always available to help. My mother is in a wheelchair and they gave us a dedicated lounger with shade for all of us which was wheelchair accessible for the whole week. Excellent service. All the food was of high quality, lots of variety. We did buffet style for breakfast and lunch and a la carte for dinner. My favourites were the Japanese and the Mediterranean. Throughly enjoyed our stay. Loved all the wildlife. The room and air con was all good for a great nights sleep. Room was super clean. Would recommend and return.

Our first time to the Playa property. The grounds were beautiful and service was excellent. Highly recommend this property.