Repairing damage before refilling should be the approach. See following photo. Shuttle to and from BWI was not reliable; it depended solely on the driver.

Great staff

Horrible seevice. No soap left in room, had to waut 30 mins fir someone to show at the front desk. Next day, room was never cleaned! Never going back there!

It was an ok stay. The neighboring room was talking to someone on the speaker phone for a long while and the walls seemed paper thin as the voices sounded like it was in our room. Other than that it was fine.

Had to get a hotel at 11 pm after our flight left without us (after being told all flights were being held). We had no luggage. We called the hotel to inquire about the shuttle. We booked the hotel got our room and all I wanted to do was wash my hands and there was no soap. My husband went down to inquire and was told that there was no soap in the hotel. it would’ve been nice that we have been told there was no soap when we called to inquire about the shuttle. So we could not wash our hands and we could not take a shower. We found out from other guests that their rooms had no soap. Also I then read a review a day after we got back from someone who said that they had been told that they had had no soap for two weeks. This is absolutely unacceptable. I not feel every time I check into a hotel. I have to ask him if they have soap and toilet paper. The front desk did not seem to be sympathetic or care and offered no solutions. Someone should’ve gone to the local Walmart and bought every bar soap so that they could be put in the rooms, we will be requesting a full refund.

Nice clean hotel, comfortable bed

Reception was friendly and attentive. The only issue was the toilet ran all night long.

The shuttle to the airport was very nice and convenient.

This is a nice hotel with airport shuttle to and from BWI airport and free breakfast.

Didn't like the smell of the hotel

When booking I used my credit card to hold the reservation, knowing my mother would pay with her credit card upon checkin. We checked in, my mother paid bill with her credit card. The next day I reviewed my credit statement and found that my credit card had also been billed for all the same exact fees. I called the hotel and while they did remove most of the fees it took multiple calls and persistence on my part to get resolution. 3 days later I was alerted by my credit card company to several large fraudulent charges on my credit card - totaling a large sum of money. While I have no proof - I know that the root cause of these fraudulent charges was this hotel. Upon return from our trip, it took 10 phone calls to get confirmation that a shuttle would be picking us up - they finally showed but it was extremely frustrating.

The room had an incredibly strong musty/moldy smell.

Room was smelly. Bathroom trash not emptied. A few roaches in the bathroom. Staff was friendly and helpful, but cleanliness was bad.

Stayed here bc of the airport shuttle. The last two times we have ended up having to pay for an uber. The first time we had to be on the first shuttle to get to BWI in time and we were told we needed to call ahead to get on the list (we didn't get there until after 10 pm). This last time, I tried to call and was told we had to checkin to get on the list. My husband drove down and back home to check in to make sure we would be able to get the first shuttle. The next morning, we (and 4 other parties) were left standing at the shuttle waiting for the driver to show up. (Apparently, one of the parties said he was very late the day before, which is why they missed their flight and were rescheduled to the next morning.). We could not wait longer than the ½ hour, so yet again we paid for an uber. Conclusion: Fine place to stay, but DO NOT COUNT ON THE SHUTTLE!!!!!!

Check in went smooth, or so I thought. After being out all day, I come back to my key not working. Upon returning to the front desk, I’m told that my room was never properly checked into and they had issued keys for my room, to another guest, and didn’t have a clue who was actually assigned to the room where my belongings were. Also, I paid extra for a suite so that we could have 3 beds (1 being a pullout) and not share, but there was no bedding in the room for the pullout. After being out all I contacted the front desk to receive bedding and was told they had no clean laundry. Why isn’t bedding readily available in rooms where pull outs are assigned? It’s not like every room is a suite. If I pay extra for a thing, I expect to have access to said thing my entire stay. Otherwise, compensation for the lack of access should be offered. We finally got linen for the pullout the next afternoon once laundry was done…the pullout bed was horrible and very uncomfortable. I’ll never book a suite here again.

Like this property is clean and verifiable and the customer service is excellent

Close to BWI. Free shuttle runs very early. Able to turn in rental car one day early, shuttle to hotel, then shuttle back to BWI for morning flight.

Facilities were lied about. No pool the two rooms were on separate floors even though we booked them to be close. Incidentals was 50$ more than what my booking email stated.

Convenient to airport

The room and hallway had a weird smell. Other than that it was a pleasant stay.

Property in great shape are room a/c was not working corectly but wasn't overy hot outside

Staff was slow, not helpful - caused us to miss shuttle Rude and dismissive when asked questions about hotel and shuttle Elevator was very slow

We stayed here before catching a 6_00 am flight out of BWI. It was fine and had the few things we were looking for: a bed, bathroom with shower, clean conditions and a restaurant right next door. It also offered long term parking for a little less than the airport rate and a shuttle to and from.

Free airport shuttle

Bathroom is clean. Carpet in room need atttention

Park and ride had no ride; they advertised a shuttle but have lots of blackout periods. Ubers are available.

I love that they have coffee available for the guest in the lobby 24 hrs a day. I also love the fireplace. The room was large and very comfortable. My only problem was the refrigerator froze my Jimmy John sandwich

Positives: Convenient location, staff was really friendly and had decent options for the included breakfast. Negatives: Carpets and elevators throughout the hotel were really dirty and everything had a bit of an odor. The carpet in our room was damp in several places, the furniture was very beat up, insulation busting out from under the air conditioning unit, mold growing in places in the bathtub, dirt and stains on the walls, etc.

We booked two nights through your site mainly due to the advertised free shuttle and free parking. Little did we know that the shuttle did not run 24 hours and parking is an additional cost per night when not staying on site. Your site was misleading and caused great confusion. Needless to say, we paid a significant fee for a 3:15 AM shuttle to the airport and an additional chunk of money for the parked car. The person at the counter seemed disinterested in our questions/concerns. Basically, she didn’t care. Our American Airlines return flight was delayed one day, and we didn’t stay in the booked room upon return. However, since we tried to cancel in the early morning (3:00AM) of the day, we could not do so. Therefore, the second experience was disappointing since the delayed flight was out of our control and we still paid for room. Overall, we will not return to this hotel.

Will stay again

When we arrived at the airport to be picked up from shuttle nowhere to say that we needed to call him somebody airport told us that which was not a big deal but when you called the number it took you to number three on the menu we said for shuttle pickup and it cut you off

Breakfast - Sausage undone Plastic ware - turned face up for everyone’s hands to touch the mouth part Laundry room - no quarters available for three days to wash clothes TV comes on with sound and no video Called several times and our last night received a new TV Bathtub greasy Towels dirty - nice white towels offered next morning Spanish front desk lady very rude and unbothered All house keeping staff nice Maint- Shuttle bus driver nice Front desk African American and Caucasian woman nice and helpful Male Manager didn’t care enough to speak to me to address my concerns Female manager referred us to third party app for hotel issues and concerns but was very nice and professional. No cameras on the floors and we didn’t feel safe after two Big construction workers held the hotel door open to their room located next to the elevator and both immediately rushed out their room when my daughter passed bye and tried to enter the elevator with my daughter. Thankful she closed it and got downstairs safely.