It was good. The only concern I have is that the bathroom didn’t have a fan. The mirrors were foggy after we showered. Otherwise rooms were adequate and clean.

Terrible noise until 10 PM. No ear plugs to help.

Basic amenities. Front lobby looks like a mini mart. Strange lobby.

Friendly staff and clean. Good location as a pivot point.

Quaint spot in the heart of downtown Yakima. Staff services were fantastic.

the front desk lady was very rude. the room was very comfortable and nice but i booked a king bed and got 2 double beds.

Entrance was not convenient

Clean and safe place to stay in Yakima

Beautiful clean and friendly hotel. We stay here every time we pass through Yakima. They have the same staff every year which leads me to believe they have a good management team and a happy staff. So friendly and great food in their restaurant . Love coming here.

Hilton Gardens-Pool was warm enough to walk right in. Staff was very friendly and I felt the breakfast staff went above and beyond making sure we had everything we needed. Very friendly, talkative, with a happy bubbly demeanor.

It was a bery good stay and we enjoyed the hotel very much

Enjoyed our stay. Thank you

We had to wait 1 hour past check in time to get into our room

Enjoyed our stay!

Excellent customer service. Everyone on staff is attentive and friendly. Greatly appreciated.

I arrived at after 12am on Sunday and I was not accommodated bc receptionist says my reservation was for 5/20. I had to make a reservation for an extra night. Not pleased

All night long and morning young kids running slamming doors. Totally unruly until late and early morning.woke me up.

Great staff. Room was well kept and comfortable

Great place

It’s the best option in town

Way too much money for a basic hotel

It was nice. However, the bartender was very rude to us twice. It was obvious she didnt want to help us for some reason, and we even did not have prior drinks

7 feet clearance for the cars in the garage was not aware

Very comfortable rooms!

Nice and quiet

We were happily surprised at the quality of our meal at the restaurant. We dined with our young children so it was kid friendly. The meal was presented with quality and delicious.

Parking is very limited. I had to park in the parking garage but no where near the hotel. When checking in they were over booked for my room type. I needed two beds and instead gave me a king room since they were overbooked.

The location is easy enough, however the food is just ok at the restaurant. The layout of the hotel is weird, but remember this used to be a department store so hence the weird layout. The onsite shop has a lot of great grab-and-go options, which is great. The staff who checked us in were great, but the follow-up interactions with Ron (?) were terrible. He did not pick up on the social cues that we were not there for his entertainment or in the mood to engage in a conversation with him. They also need to fix the payment system for incidentals at the front desk is the slowest system ever which left us stuck with listening to Ron, unfortunately. Unfortunately when we called back to let them know we were done early with the room and since they were so heavily booked we wanted to let them know it was available he was the one that answered the phone as well. We were well aware that we could not get a refund, nor was that my reason for calling, which had he listened to my purpose of the call he would have heard that was my reason for calling was unnecessary. I don't know if we will stay there again because I would not want to deal with him again. We were there to make funeral arrangements and deal with a family death so just was frustrating to be stuck with that.

We had our puppy with us at our stay and it was by far the best stay overall

"Perfect! It couldn't have been better. The only thing that could have made it better was if breakfast was complimentary, Considering the cost per night. I appreciated being greeted by a friendly front desk agent." Great customer service goes a long way.

The staff and the restaurant and bar were excellent!

We had a covert nice stay place was very clean and staff was super nice…