Hotel next to Hoa Lo museum, there is a small convenient store and a mall downstairs with AC. Rooms are large and clean, has kitchen, big refrigerator and washer dryer. But rooms are very old, Needs new paint and new carpet, might have odors. But the rate is cheaper, good bargain. Beds are okay, bathrooms are okay..

Great service

There's a range of sports equipment and the staff were very nice. The rooms had a couple stains on the carpet, however came with AC in every room accompanied by Lovely pillows. In addition there was an easily accessible mall underneath the hotel. I would definitely recommend.

Good location and good service

The check-in was easy and the shuttle car driver was extra polite. Spacious rooms and nice kitchen

Great hotel a little dated but the staff were amazing. So close to many attractions. Would recomend

This property was perfect for us. The apartment was big with a washer/dryer which we love so much when in Vietnam. No words can explain how amazing the staffs were. Extraordinary service.

Easy check in and very friendly staff. The hotel rooms are quite dated and need upgrading, however everything was clean and tidy. There are lot's od restaurants within walking distance and it has a mini mart attached aswell as an ATM.

This is a good place to stay a bit away from the busiest area.

I will not return to this place again in the future. The apartment is so outdated, old. The washer dryer is not user friendly with no instructions available. Have to use hair dryer outside of bathroom, electrical outlets need to be updated for all international users, not just a few countries. I was warned by a local travel agent not to book this place but I prefer a serviced apartment near the area I wanted to visit so I didn’t heed her advice. What a mistake!

Nice and clean rooms. Upper floors quiet. All spots close to the location.

Great hotel to stay at.

The guest rooms are very spacious and great if you have multiple travelers requiring more than 1 guest room. It is quite worn out with time, but is still in a good condition for a couple nights stay. It is around 3-5 minutes walk if you need some local food and coffee. Otherwise you are just at the edge of the Old Quarter, and within a 10 minute walk to St Joseph Cathedral. Ride hail is easily available and can bring you to the Old Quarter within 5 minutes and West Lake within 10-15 minutes ride away. I would say this service apartment is conveniently located but away from the craziness of the Old Quarter.

Fantastic property especially for families

Nice and convenient with a functional kitchen. There is also a grocery store on the premise. The cleaning crew and maintenance staff is wonderful; so are the front desk folks. I highly recommend.

An overall nice experience stay at the hotel. Staff is very helpfull and friendly. Would definitely comeback again.

The location is great and the staff are great but the property itself is old and pretty rundown. This place had decent reviews so we booked 3 nights after the new year but ended up checking out after the first night. My family and I reserved a Premier 2 Bedroom, which is supposed to be their top tier room. When we checked in, they initially gave us this disgusting 2 bedroom that smelled badly and had nasty stained carpets throughout. I'm pretty sure they gave this to us bc we booked through a 3rd party (Expedia). I went downstairs and told them that wasn't the type of room that we reserved and they quickly moved us down the hall to another room. This one was a little better but it still just had a real uneasy feeling. Everything just felt a little off.. like they did some cheap renovations and threw in a few random pieces of furniture. It was not warm and inviting at all like you see in their pictures! The hallways smelled, the kitchen was really old (not a huge deal), the couch was dirty, the beds were hard, warm water was regulated (only one person could shower). It was just bad and nothing I've ever experienced before. This place is wayyy overpriced for what it has to offer. We requested to check out early after the first night and they were only willing to refund us one night. We took that and got out of there as quickly as possible.

Location

We had a good stay at the hotel, would i say apartment . We are able to cook and hence not missing home food. Only downside not much of choices for halal food but fortunately able to find halal burger at the hotel supermarket. The staff are all friendly and helpful. Easy process in checking in and out . Able to explore local cultures and experience the local lifestyle there even for a short period . Recommend this place to stay. Thanks

Windows not sound proofed

Room is spacious I like the washer&dryer in the kitchen

Great value for money. Clean, spacious apartment (older) with full kitchen, which was appreciated. The air cons were older and one was making noise that might bother some guests. They didn't fix it during my stay. Food in the restaurant was average.

Family of four and the stay was perfect. If you need a central place for family travel at a very good price, book this hotel.

It was convenient to move around, and there were many things to see and enjoy around.

Somerset Grand Hanoi was an excellent place to stay for our first two nights in Hanoi. Our two bedroom, two bathroom apartment was spacious, comfortable, and very clean. I loved having a washing machine available! Blaine received us on our first night and I was able to reach him easily when I couldn't locate our driver at the airport right away. I was also glad that I organized a car through the hotel to pick us up from the airport, especially after such a long flight. Highly recommend this hotel!

Property can use a refresh, new paint and carpet, windows seals replacement. Otherwise, it’s in great location and wonderful staff that’s both professional and very attentive.

The hotel overall was good. Clean and well maintained. Breakfast options were ok, though I would have expected more for this type of hotel. Reception staff were very helpful. It’s about a 10 minute walk to the old quarter and close to Train Street

Beyond my expectation

I’ll definitely book this hotel again next time in Hanoi.

GREAT service and great property with LOTS of room including a kitchen and washer/dryer. A fantastic fitness room and pool and the restaurant (which delivers to the pool) was amazing and that included traditional Vietnamese cuisine as well as Western food options.Convenient location too. Would definitely return!

Reasonable cost for an apartment-like hotel suite near the Old Quarter. Friendly staff, very clean rooms.

It was very convenient to have a pool and restaurant onsite