Excellent spot for getting around. Hard to find hotel as there are restaurants in front hiding the name. Need to specify beside Starbucks or look for Cafe Mozart. Once found no problem.

Room did not have any view

Great property with an amazing view!!

There was no working ac it ruined our vacation. It is unacceptable for a four star hotel to not have working ac in the middle of summer

The service was great, the breakfast was nice, and the location was perfect. The room was updated, clean, and the large. We enjoyed our time there. We'll be back!

This place is great! It is located right in the heart of everything, it has a super staff who are friendly, professional and knowledgeable, and the restaurant is really nice. If you are going to Prague, this is the place to stay.

We stayed in the Presidential Suite, which is amazing and worth the extra cost. There are stair in this place, but the porter carries your bags and makes it easy for you. If you are driving in, once you get to the edge of the square, call the hotel and a porter will cross the square to find you and bring you and the bags to the hotel while another one takes you car to the garage. There is a fee for this parking, but it is rather reasonable. The included breakfast has been by far the best we have had on this 3 week trip. Highly recommend this place!

The hotel is in a fabulous location and the staff are extremely attentive. We very much enjoyed our stay and would recommend it highly. The breakfast was also outstanding! Thanks so much for the amazing stay!

Stayed in the “luxury” apartment. Wasn’t aware that it was on the 5th floor with no lift in the building. No assistance with baggage. The room itself was fine but no view. Breakfast was sufficient. The only real positive is that once you’re settled, you’re in the best location to explore the city. Would not stay again.

We booked a deluxe room and requested a room with the view of the clock tower. When we arrived at the property, the desk person confirmed that the room (214) assigned to us had a view of the clock. However, this was incorrect. For various reasons, we suspect that room 214 was not the room originally assigned to us. Otherwise, the hotel looks good, nice breakfast room with view

The room was tiny. We paid more for our little room than our friends who had a room five times the size of ours. The room was located directly across from the clock and above the bar with incredibly loud drunk patrons hours past midnight. We notified the front desk two days before we would be vacating to an airport hotel for an early flight, and they charged us for the last night we didn't stay. They were horrible. Located on a pedestrian square with a two block walk over cobblestone streets so you have to drag your luggage to them.

Excelente location in the heart of Praha.

Great location in quaint hotel on Old Town Square. Surprisingly quiet given the location.

87 steps to get to our room, no elevator in our side of the hotel (for someone with knee problems this is an issue). Black out curtains ineffectual. No tissues provided, toilet paper from the Soviet-era. Staff seemed indifferent except for the room cleaning staff—they were eager to get into the room to clean. Hotel is conveniently located.

Love our stay in the spacious apartment, very quiet & great location.

Convenient, nice Breakfast. Antique which was fine but musty. Description says elevator-deceiving-only goes up a floor and a half. Don’t book if you have trouble going up steps. Tremendous amount of steps so needed to change rooms and were put in a cracker box room. VIP hotel and Expedia gold customer but no amenities and no upgrade. Lied to us when 3 clerks said that they would credit us a night stay because we had to leave early. Told them at check in and 2 other days that we had to leave 1 day early from our 5 night stay. Messaged them after checkout because no credit received. They lied again and said that it’s the first they heard of the issue. We wouldn’t stay there again.

Hotel with good location but average service. We were not informed that the room would be in the attic with only stairs access from the second floor. Also , disappointed with Hotel.com promise of free room upgrade when available. I could not get it without paying for it .

We chose an "annex room" because it was larger but were not told the annex room is 500 meters from the reception desk. Since the reception desk is in a no-cars-allowed zone, we walked 500 meters to get to reception then another 500m to get to the room. Once at the room we realized we could have driven right to the door had we known.

The staff were very friendly and helpful. The hotel was in the old medieval part of the city with lots of restaurants. If you don’t mind cobbled stone streets and at times big crowds then this is for you. It was about 8-10 minutes walk to the river. I wasn’t a fan of the bed. Very good breakfast was offered.

Friendly staff. Quirky layout. Great location opposite the clock

Great location right next to old town square

The staff are very friendly and willing to go out of their way to make your trip memorable

Beautiful property, and a great location, the only drawback was the constant yelling of the drunks all night, every night. You can sleep from 2200 to about midnight, then maybe 0400 to 0700, that’s when construction started.

The apartment was in a queit location. Once you got your bearings it was conenient and with walking distance to the tram metro and buses. Also easy access to dining options as well as to department store, groceries store as well as tourist gift shops.

Pros Location, location, location! Our windows were to the street and it blocked outside noise pretty well. If you need a nail file, the toilet paper could serve as one. Decent breakfast (wish there were more fresh fruits). Everything around the old town square is ridiculous expensive, but this hotel puts you in the middle of everything. We stayed in the Apostolic suit room and it was pretty big, but uncomfortable. It had a view of the square and clock. Because it was one of the most expensive rooms, I had higher expectation. Cons No elevator in the building we stayed (there are two buildings). The bathroom was very small and not up to date. Two people couldn’t fit in the shower, toilet closet door was close to knees. Prices for drinks inside the mini fridge were high. Couch in the room is uncomfortable, didn’t care much for the bed. During our last breakfast, we showed up and there were no plates, I tracked down a employe and asked for it, get to eggs, there is none, I go track another employee, get to the table no forks, go look around the buffet, no forks. For a third time I go track someone down, only this time she seemed very bothered with my request. Little things like that takes any positive away. I wouldn’t stay here again. You pay for location and that’s about it.

Incredible location

Central and handy with a breakfast view of the Astronomical Clock. Ideal location and helpful staff. Highly recommended!!

Great place to stay to see the city, staff very friendly and helpful

Super

Everything was great.

Grand Hotel Praha is in the old town area and opposite the astronomical clock.So if you have breakfast at the right time, you can watch the apostles march in the clock up close:). The services of the young receptionist and bellboy were amazing. However, the receptionist who checked us in was unfriendly. They promised a pickup, but they never came. Remember, there is no direct drop-off in front of the property. you have to drag your boxes across teh cobbled stones. We were provided an apartment a few metres away and had all the facilities. It was old but really clean and well-kept. It was a big property.

We absolutely loved this hotel! The location is perfect for visiting the Christmas Market on the Old Square and the views are amazing! The room was beautiful and comfortable and the Mozart Cafe was wonderful with great food. The breakfast buffet was good as well.