Check in was very quick, with polite staff

Clean comfortable good value for money

I called before staying at this property to make sure they had working wifi in room. When I got there and was told it was not working they said I could have a conference room to do some work but I also could not use the smart tv in my room so what is the point.

Very limited dining and very expensive, the walkways to your rooms are dirty and dead leaves have been left, you can order room service from your room but must pick it up yourself,the pool bar has very limited hours for a holiday resort, The staff are Amazingly helpfull, No wifi in our block off rooms,they really need to pull there socks up

Arrived for check in with 2 friends, lady checking us in wasn’t the friendliest, we all have those days, but check in was a disaster, she gave us very brief instructions on how to find our rooms, no mention of any of the hotel facilities, no mention of “happy hour”, breakfast information, how the bus works or told anything about booking tours etc. thankfully we have Google. Finding the room was a challenge due to the poor instructions, get to the room and find out I’m missing some towels, I spoke to reception and was advised of an issue with towels coming up from Cairns, ok things happen but why wasn’t this mentioned at check in, reading the reviews on Google this towel situation has been going on for a number of weeks along with a number of other problems. Overall the room was clean, the pool was great and the staff were friendly.

The Oaks Resort is a beautiful resort. The staff are all friendly, polite, helpful and professional. The rooms are private, clean, spacious, well equipped with clean bathrooms, comfortable beds and comfortable living areas. We stayed in a hotel room and a one bedroom apartment on our stay. The pool, bar, outdoor areas, games area were all very well presented and made for a very enjoyable stay. The restaurant had a delicious assortment on their menu and we enjoyed dining there. I we would highly recommend this resort and would love to stay there again in the future. Thanks for a memorable holiday!

Didn't like patio area for room 5003, requested a move 4 times and nothing done, no wifi for a week and no iron and board in the room. Property is vety tired, our 3rd stay here and now we won't be back

The Oaks Resort is a beautiful resort. The staff are all friendly, polite, helpful and professional. The rooms are private, clean, spacious, well equipped with clean bathrooms, comfortable beds and comfortable living areas. The pool, bar, outdoor areas, games area were all very well presented and made for a very enjoyable stay. The restaurant presented meals that were of a high level of dining.

The room was just to simple for the price. I got just one hand towel, 2 bath towels, none bath mat. I had to send my husband to collect at the reception area.

Great breakfast!

The room was fine but the wifi didn’t work. The dinner option was very limited and in any case, we had to drive somewhere to get it. There are no lifts and given the lack of suitable meal options, this is a place for young families in particular. The pool area is particularly good.

The rooms were below average cleanliness

The customer service was terrible . I rant to combine both night of accomodation and apparently the message did not get to the motel so I had to check out and re- check in ! Had to wait for someone to contact me about my second room being ready but no one ever did and 2 -5 hours went by before I asked at Fest about room and no one even knew about it! The room towels weee dirty and had to be replaced and there weee no pool towels.

Staff were nice, but service was lacking somewhat. Items advertised were not available and there was a towel shortage throughout the stay. Not sure if there was no housekeeping for the room type we booked, but the room was never serviced the whole week we were there. Usually it’s 3-4 days max in most places. Dining options very limited. Felt like they made an effort to discourage people spending time at the property

The property could be looked after a bit more but the staff were lovely. It’s in a good location not too far from the town centre.

Clean and comfortable Ordinary breakfast with substandard coffee Very poor internet

Good facility and location, however regularly understaffed. Limited and restricted food and bar options regularly. No fresh pool towels for 3 days.

Ok

I liked everything it was good value for money only dislike was there was no safe in the room and the poolside lay chairs were a little uncomfortable

When we arrived to check in the front desk was unmanned. We waited 20 minutes before being helped and the front desk clerk didn’t even apologise. Our room had bugs in it which wasn’t the greatest.

The area is very private, surrounded by beautiful gardens and ponds with lotus flowers and water lillies. The atmosphere is serene and peaceful. The staff is friendly and welcoming. Many day trips pick up at the property and it's only a short drive to town or the marina

The staff were amazing and helped us with the wifi by supplying a portable modem. The mattress was so hard, woke up every 2 hours to roll over because we were so sore. Buffet breakfast was pretty good.

Pool was great.

Received an upgrade upon checkin, room was nice and view of garden was great

We really struggled to come to terms with the old soft saggy and dirty matresses, however turning them upside down was an improvement in firmness and hygiene so we managed some decent sleep. Room felt really low budget and old. We really liked the outdoor space at the hotel with the ponds and plants, also enjoyed the pingpong table in reception, otherwise sorry but we wouldn't stay here again.

First I was checked into a room that had not been cleaned, after having to walk back to reception in the rain I was moved to another room however the only thing that I could say was positive is that the bed was comfortable, the carpet was filthy with stains everywhere, the bathroom was really not good with no face washers or bath mat so rather slippery getting out of the shower, the shower had mold all over the roof and other places, bits of wood missing from around the sink area with exposed particle board, I was offered a bottle of wine after the first room was not cleaned however when delivered it was a warm bottle of sparkling wine all in all rather disappointing and considering I have stayed here on several occasions this will definitely be the last time I will stay here.

Great spot for a family or couple. Lovely entry, restaurant and big pool area; good size, very clean room, comfy bed.

Nice resort, but not enough staff and no management, resulting in a lack of good service.

The reception staff were not very cooperative and i had to ask for a pool towel and it took 10 minutes to get one. Breakfast was only fair, so overall i would rate my experience at 6

Nice resort hotel with good amenities.

Our stay was just ok. We had issues every day with having to call for bathroom towels, our bed was made daily but no vacuuming, rubbish bin not empty, internet was really bad and was told we could have a dongle which never eventuated. Pool is open until 10 pm so when you swam in the morning there were dirty glasses and empty food containers left out, I saw 3 glasses left by the pool for 2 days. The restaurant forgot half our order and had to be reminded twice. We asked for our luggage to be collected 1 1/2 hours before departure and they left a bag in our room and despite continuing requests to go and get it our key had already been handed in, no one would get it so it held up our transfer.

Phone in the room didn't work so couldn't book reservation until too late.