Lovely place ,great staff

Loud fan outside of room all evening, very noisy on top floor of rooms

After what I can only describes as the most bizarre check in where the receptionist spoke for over ten minutes to the guest in front of me also checking in, going through every minute detail as if it were some sort of competition with herself to make it go on for ever. Eventually and only after bluntly telling her I did not need to hear it all again I recieved the key to room 21. Top of a very shabby flight of two sets of stairs this room is not for the old and unfit. Initial impressions were OK until I saw the state and smell of the bathroom. With a broken shower and no heater of anykind this dated little room was unworthy of a Blackpool guest house leave alone a 3 star hotel. Of even greater concern was the lack of fire safety compliance which in a building such as this is paramount. Fire door gaps you could put your hand past on some doors the idea of staying put in a fire would be difficult to stomach. Getting out via the stairs probably impossible. On a positive the ground floor bar and dining area was really quite nice and the breakfast service excellent and very reasonably priced. Shame the check in was so appaling and the bathroom so poor.

Tired

We were in a room on ground floor out the back of the hotel. As my mother is older and cannot manage the stairs. They do not have disabled rooms here i was informed but the 3 rooms out the back are more amenable. An easter children's party was in full swing when we arrived,but 3 days later when we left their was still rubbish glasses and plates on the garden tables.Directly opposite the door is a big marquee white and big. This really needs a jet wash.and above our heads is a covered awning great as it was raining but it really needs someone to get a broom and sweep away all the cobwebs.just needs a bit of thought, the room was a good size but there was no shelves in the bathroom and us ladies need this its not nice to have to put your wash bag on the toilet. As its a really old place you can understand that floors may be uneven but it doesn’t help in rooms that are offered to people with balance issues due to age. The radiator didnt come on the whole time we were there but a small electric heater was supplied so maybe there is an issue with the radiator. The bed was really comfortable and the linen was fresh and clean, the staff are so helpful and nothing is too much trouble which is so nice. Its just a shame the rooms are tired abd need looking at the same as that gazebo events space, marquee

Nice hotel be dated but comfortable and clean friendly staff and easy for food and shops

Convenient and well priced for what I needed. The facilities were fairly basic but the bed was comfortable and the room was fine for what I paid and required.

Great place for a one-night stay in Banbury.

Quick and easy checking in. Very creaky building.

Lovely nice clean and tidy hotel staff very helpfull .didnt like the stairs tho

We had a very enjoyable stay. The hotel could do with a refurb parts of the hotel needed redecorating. We enjoyed the breakfast. The only negative comment was that coffee should have been served in coffee pot and not by the cup. I had to ask for a second cup of coffee. On the whole though our stay was good and staff were very friendly and helpful.

Very friendly and well-located. Single rooms a bit cramped.

Rooms are a little tired. Was in a room on the back but there was a party going on in the tent, so could hear noise/music gone 10pm. Breakfast okay, but there always seems to be a problem. This time, no pastries, last time, no eggs. All in all, it’s not a bad place, just could do a bit better.

We returned to Banbury after a 25 year absence. It was a great place to re-visit, plenty to see, good places to eat, and a good base for travelling around. The staff at Cromwell Lodge were very welcoming and friendly. The food was good. We had a big room with a big comfy bed and always somewhere to park. Thoroughly recommend it!

Very quirky, old building. Great location and good for parking

Lovely old hotel the staff were very friendly and helpful would recommend

Comfortable room (double) with decent size shower room. Central location for nightlife + food outlets. Friendly staff, with a 11am checkout. Bar/relaxing area was modern and comfortable.

The place was very old and a bit run down. But smelly. Bed was very small double. Breakfast took 45 mins to come and when it came was cold. Service was poor. No orange juice.

The first room we were given was clean but had no window, gloomy and you stepped straight into the room from an outside pathway. Across the narrow pathway was a large marquee which had been in situ for some time and was grimy. We were given a much more pleasant room, comfortable with a very high bed which was difficult to climb into - we are in our eighties!! Only one chair in the room. The staff were great as were breakfasts and evening meals. The hotel is centrally situated.

It was comfortable and the staff were very friendly and helpful.

Good location, freshly cooked breakfast every morning.

Lovely staff, excellent breakfasts and in -house meals good too. Bed was comfy but high off ground. Had just painted bedroom door when we arrived. Pity there's no lifts so would not be suitable for anyone unable to climb stairs. Great location and good value.

Very tired and in need of a full refurbishment, the bar area is cosy and staff are good, food was very mediocre. Rooms are very small and in much need of decorating and refurbishment.

A comfortable and friendly place to stay, with enjoyable evening meals and plenty of choice at breakfast. My room was quite small, but that was ok - the only suggestion would be a small bedside table; I used the chair instead.

Staff were great and friendly at the hotel, Tim was always making sure we were okay

Perfect location and the staff could not have been nicer. They truly make you feel like family. Highly recommend.

The staff are very friendly and helpful

The bar area was very comfortable

Quick check in and room was pleasant, perfect for a quick stay

Well suited for my business, no dislikes as used hotel before

Bar staff were friendly and parking was convenient.

Had a couple of issues that were brilliantly addressed and resolved by the manager(Lizzie) All staff friendly, bed was massive. Lovely breakfast.