Perfect service

Location

They had no water when we arrived and I needed to shower before attending graduation. They told us they had water as I was leaving to go somewhere else to shower. They had another water outage the following day.

Love it

Very comfortable stay at this hotel. because I need gluten-free food, I’m always curious about the available food. But it was easy to have a gluten-free breakfast.

Convenient to work

We were in a room next to a room that apparently flooded and there were five blowers in hallway. I was also charged some extra fees after our stay that I didn’t charge.

Staff was very pleasant but room could have been cleaner. Dust and hair on floor and specs of dirt in the tub. No toilet paper roller, no towel bars and no blow dryer. Partial renovation in progress.

They were completely renovating half the floor and didnt mention anything. Thankfully we were gone most of time But construction started at 8 am. Things like thid should be called out when booking.

We had dinner and drinks in the hotel restaurant/bar area. The food was good service adequate. MAJOR CONCERN: There was a male employee working at the bar who was obviously not feeling well. He kept laying his head on the bar he was clearly feeling sick. He should not have been working around people in that condition. Also I saw no evidence of a manager on duty.

Great stay. Room was nice and bed was comfortable.

I only stayed one night but I had a great experience. The check in was pleasant, both ladies were very pleasant and professional while one was training. The hotel smelled clean and fresh along with my room. I didn’t use any services but since I do visit Abilene I believe I have found my goto hotel now! Thank you!

Great stay. Perfect Hilton experience. My only suggestion is trash can in the room. Only had one in our room. Great check in experience, friendly.

The property is under a massive overhaul, and it was noisy and a lot of workers doing their jobs.

Very friendly staff & conveniently located.

Nice staff

This property was nice. Very new. We liked the shower a lot. But I kept getting emails for about 36 hours before arrival telling me to download the app to skip checking in at the front desk. I never could get it to work. So I started calling the front desk to verify our room because we were running later than the check in time. (In the past, we have been delayed by construction and a hotel gave away our room even though it was confirmed. So we don't want that to happen again.) We thought it might be 11pm before we arrived at this property but we did get there around 7pm. But no one ever picked up the phone at the front desk all that afternoon. I called 6x but no one answered. I finally called the new reservations line and she was able to put a note on my reservation about later arrival. There were 2 girls at the front desk when we checked in. When I went back later, because she only gave us 1 key, both girls were just sitting on the sofa in the lobby area chatting. Obviously this is why the phone never was answered that day. Very poor customer service. The hotel was nice but this one item was disappointing. bp

They did not have the room that was reserved.We asked that our room be cleaned and it wasn’t. When I asked for clean wash clothes I was given hand towels and had to go back down a second time to get what I asked for.

I really like Hilton. The rooms are nice and the facilities are well kept. I really like the option for their breakfast. They have one of the best buffet options out there for those with a simple breakfast. They do have a problem with their connection with Expedia. This Hotel overbooked my room and were unable to give me a comparable room. I would advise booking with them through the Hotel and not through Expedia.

We have stayed here on several trips. It seems the hotel has declined in terms of the hotel is not being well maintained

Overall stay was nice. I know they were having problems with fire alarm which was frustrating being woken up in the middle of the night but that was out of their control. What was really frustrating was when the elevators weren’t working but NO SIGN was posted so stood there for a while wondering what was going on. Finally found stairs that lead me outside so had to walk around the outside of building to lobby to find front desk staff on personal phone chatting not paying attention to me when she could’ve been trying to help inform people of situation.

Hotel was very clean, and in a good location. Our stay was great, except twice during the night a loud fire alarm went off in the room causing no one to be able to sleep well. I don’t know why this occurred since there was no fire, but it definately messed up our sleep.

Friendly staff, nice rooms and great location. Would definitely recommend if your travel brings you to Abilene

Everything was great!!! Even though it was one night, we enjoyed our stay and the staff were very pleasant 😊

Very handy to walk to stores. Very urban. Facility was clean and staff friendly. Very firm bed and noisy rooms.

Very reasonable, clean, convenient, quiet

Our stay was pleasant and comfortable. The rooms were clean and the bed was comfortable; there was hot water and plenty of amenities and towels available. The staff is friendly, and having a restaurant in the hotel is a plus! Great stay overall.

Hotel is very nice, room clean and staff very helpful!

None

Amazing stay. Couteous staff,clean spaces, and great food.

Room had seperate tub and shower.