Wonderful waiter at dinner that had been their 16 years he was lovely. Lovely room and food excellent.

Very helpful friendly and kind personell. View is spectacular and the Hotel area is nice but somewhat worn. Minor errors like cold showers for a few hours etc. But the impression is a very caring hotel. Food is pretty nice as well. Not much more expensive than the beach restaurants. Didn´t fancy the Loud AC.

Very cozy, delicious, with great service. RECOMMEND!

A bit worn down. No restuarants or shopping near by. Had to go about 1 km to find other possibilities for eating. It is an all inclusive hotel, meaning it is quite expensive to live there if you have only bought the room.

Good hotel, great massage treatment from Inka Great room upkeep from Sam

Good hotel, great massage treatment from InkaGreat room upkeep from Sam

After we got an upgrade room due to some problems with our original room. our stay was 100% better and made it all most value for money our new room cleaner was excellent over all good stay due to our uograde

Good choice for this part of Sri Lanka coast. It is not amy of these show off glittering hotels. Simple and modest but comfy typical Sri Lankan hotel of reasonable size and good location. Excellent and hard working stuff. Tips: if booked be sure to book deluxe area rooms. They are better located, more spacious and better equipped. Some say the hotel is a lil' shabby and old but this is something that I like and this makes show off tourist are not there to be met :-)

It has extremely friendly staff and they try harder to accommodate visitors in their level best. Food and beverage manager and his staff were very kind and my 3 year old son was fed with some custom food. They have snack room in between core meals by making sure visitors never get hungry. They had a good food buffet. Pool , sport room, wellness programs were very accommodating. Evening live music was every entertaining. I would recommend as improvements to improve the property with more nice interior decos, free from flies, insects, mosquito as much as possible in the outside and grow some water lilies in their surrounding ponds.

It was on the beach immaculate rooms but no Privacy on balcony also need to upgrade ground level toilets also the staff were amazing all the time lm sure the owner dose not Appreciate what excellent and respectful staff to make that Hotel Worth a visit

It was on the beach immaculate rooms but no Privacy on balcony also need to upgrade ground level toilets also the staff were amazing all the time lm sure the owner dose not Appreciate what excellent and respectful staff to make that Hotel Worth a visit

Even before our arrival we felt the warmth of the staff - we were slightly delayed by the traffic en route to the hotel and I called ahead to confirm dinner times - was greated by Dhasi (Front Desk Manager) who said they were expecting us and if we were too late for dinner, she assured us that we would not go hungry !! Upon arrival we were greeted with warmth and friendly smile from all the staff !! That set the theme of the hotel warm welcome by everyone (with no exceptions !!). The view from our spacious room was of the seafront and palms swaying in the gentle breeze (serenity personified !!). The all inclusive option was definitely worth it as there is nothing close by and the choice was quite varied - all tastes were catered for. Drinks included soft drinks, juices, beer and local spirits (but not wine !) The hotel staff were extremely friendly, helpful and always had a smile on their face. Nothing was too much trouble for them. There was also a snack room where drinks, fruit and snacks were available throughout the day. Overall I would rate this hotel as a 4 star hotel but there were a couple of niggles :- 1) The food in the restaurant was sometimes cold ; 2) Wifi was available but was extremely and excruciatingly slow and sometimes needed to be reset. I would definitely go there again and recommend it unreservedly. I would also like to add that outside the hotel there was a taxi cum Tuktuk driver called Sanjeewa who was very helpful.

Nice hotel with great location on the beach....initially I would have given a 4/5. Now I downgraded to 3/5. Internet seems to cut out constantly at check-out time (I saw this happen every one of the five days I was there...curious that internet fails everyday at the same time!) so impossible to order an uber and you end up taking their taxis which are double the price!!! Also, no fans in rooms so you are stuck with loud A/C all night. Finally, for some reason, two days into my stay somebody called from reception demanding that I pay my extras bill (room was already paied through expedia) in advance because they needed cash...i did not comply and it stopped there but it was extremely rude.

All inclusive relaxing Hotel. Staff very keen to please. Buffet meals well presented and had variety.

Personally I found the staff worked very long hours and they seemed short staffed and this was noticed at meal times. Two things really irritated me was the fact that you had sales people on both ends of the hotel trying to sell you trips and so forth and it was really annoying as the second you stepped outside the complex they would pester every day and the other thing was the wild dogs on the beach directly behind the hotel and simply the beach is not suitable to sunbath. The pool and rooms were very clean and always enough sunbeds and the volley ball etc was great fun. The entertainment was very low key indeed and often not much going on in the evening after dinner. Also check your booking carefully and confirm as they seem to over book their rooms and Hotels.com received priority over some other travellers and I witnesses one or two heated travellers with issues with bookings and rooms , so make sure you are 100% staying and room type etc. We were told that we could not stay the second week but we ignored it as we had a confirmed booking with Hotels.com and we emailed Hotels.com with the issue and heard no more, but it was a bit unsettling . Overall I feel it is very expensive for what is being offered and I am in no rush to return to this resort.

Personally I found the staff worked very long hours and they seemed short staffed and this was noticed at meal times.Two things really irritated me was the fact that you had sales people on both ends of the hotel trying to sell you trips and so forth and it was really annoying as the second you stepped outside the complex they would pester every day and the other thing was the wild dogs on the beach directly behind the hotel and simply the beach is not suitable to sunbath.The pool and rooms were very clean and always enough sunbeds and the volley ball etc was great fun.The entertainment was very low key indeed and often not much going on in the evening after dinner.Also check your booking carefully and confirm as they seem to over book their rooms and Hotels.com received priority over some other travellers and I witnesses one or two heated travellers with issues with bookings and rooms , so make sure you are 100% staying and room type etc.We were told that we could not stay the second week but we ignored it as we had a confirmed booking with Hotels.com and we emailed Hotels.com with the issue and heard no more, but it was a bit unsettling .Overall I feel it is very expensive for what is being offered and I am in no rush to return to this resort.

Nice hotel with good views for all of the rooms. It is quite accesible (max. 2 hours by car IF you take the highway)... Overall a good experience. The only small con is that if there is a lot of rain, the internet goes out... but the staff did manage the situation in a timely fashion...

have stayed here 3 times, it needed some work and it shut down to do it. Now alot more modern but still has old charm , great food and people

Mermaid is a little Gem. Something you will always want to keep. The staff especially Dilan for his lovely cocktails and Prasanna with his magic tricks at the bar. The restaurant staff were so attentive I felt like a royal. This really is a little but of paradise. Lovely breeze blows across the hotel making the heat very bearable. Cocktail invitation where we met and chatted to the owner. Lovely funny man. He should be very proud of this hotel. I am surprised this is a 3 star hotel. It definitely has 5 star service. We used the hotel to arrange our trip to pinawella the elephant orphanage. Lovely day and very informative. The sea is a little rough with waves and riptides but if you are a strong swimmer then you should dive straight in. The hotel looks straight onto the beach but you will be surrounded by the beach traders trying to get you to go on trips with them. Also the ladies beckon you to buy their sarongs.

Had a great stay @ Mermaid. Best part is the service, nobody can match their service.

Lovely hotel to spend a few days after the long flight, before setting off to tour the south of this beautiful, friendly island. Really great food and such friendly, efficient staff. Photos do not do the hotel justice.

Lovely hotel to spend a few days after the long flight, before setting off to tour the south of this beautiful, friendly island. Really great food and such friendly, efficient staff. Photo's do not do the hotel justice.

The staff were fantastic. The food was very good, especially the vegetarian curries. Hygiene standards were very high. The facilities were fine; a good sized pool, plenty of sun-loungers and an ok gym. The spa is worth visiting - excellent massages.

It was good &comfortable hotel

This holiday trip was all about resting and relaxing and we did that in style. The hotel is being updated and modernized but as a whole, it's a lovely hotel, great variety of food, opportunities to do more if you wish and overall friendly people. It's a little out there in location (about an hour and a half from the airport) but you can see how there are more hotels being built in the area. We fully intend to visit more of Sri Lanka when we come back.

we stayed for 2 nights the Hotel was very pleasant and welcoming very nice :)But its a type of Hotel which you can stay all day at the pool and relax. Unfortunately if you wanna have a good spot to suntan you ned to be fast and early!Overall the Hotel did look nice and the employers where verry helpfull, the rooms was just to old and to pricy!

We were welcomed on arrival by the front of house Manager and staff, checked in and shown to our rooms,all very efficiently and very warmly. Front of house Manager said to contact her or staff if we needed anything. The rooms were comfortable and on arrival very clean. The restaurant served an amazing selection of food, European and Sri Lankan, and never the same 2 days running The Hotel closes in May for a referb and in some parts it is needed,ie restaurant The main stay of this Hotel in the staff, friendly, entertaining and nothing was too much for any of them, a lovely stay ,thank you

Incredible place for relaxing and the people working here make this rating of this hotel so high! They are some of the nicest people I met in Sri Lanka. So caring and will do what ever it takes to make your day great!

We had a 2 day stay at this hotel on the final 2 days of our visit. On arrival we received a warm welcome and a cold drink, which was welcome. During our stay we had a sea facing room on the first floor, with a balcony. It however wasn't very private as we had to close the curtains whenever we we were in the room as a group of local boys seemed to hang about on the beach front, looking into the rooms. Compared to other hotels we stayed in during our Sri Lanka visit, we would rate this hotel as a 2 star. This would be due to the quality and variety of meals available - both at breakfast and dinner. The shower room facilties could do with an uplift. It only offered lukewarm water during our stay and unlike other hotels did not offer standard toiletries such as shower cap and body lotion.

I was just on a 3 day layover, so the hotel was a little way out from the airport. But staff good and buffet food very good. Rooms well maintained & spacious with balconies and cleaned well daily.