ITs 3 star property and feel same way .. Food is Ok too

Absolutely terrible Hotel to stay with the most unprofessional service. I booked two Delux Rooms from Hotels.com in this VITS hotel which said breakfast was included. WHen I checked in, I was told, breakfast needed to paid which was Rs.250 per person per day (inclusive of taxes). Television in room was not working. Informed the hotel reception several times and they lend a deaf ear to our requests. Finally one night prior to we were supposed to checkout Hotel staff reverted back to us, saying alternative room was available with working tv and DTH connection. Pathetic...! Several times requested to speak to manager, but no one claiming himself as manager tried to contact me. This hotel clearly runs without a manager and is horribly mis-managed. Pro Tip: Do not ever book your stay at VITS - Sharanam, Thane. Its one of the worst hotels and do not deserve to be in this hospitality business.

Absolutely terrible Hotel to stay with the most unprofessional service.I booked two Delux Rooms from Hotels.com in this VITS hotel which said breakfast was included.WHen I checked in, I was told, breakfast needed to paid which was Rs.250 per person per day (inclusive of taxes).Television in room was not working. Informed the hotel reception several times and they lend a deaf ear to our requests. Finally one night prior to we were supposed to checkout Hotel staff reverted back to us, saying alternative room was available with working tv and DTH connection. Pathetic...!Several times requested to speak to manager, but no one claiming himself as manager tried to contact me. This hotel clearly runs without a manager and is horribly mis-managed.Pro Tip: Do not ever book your stay at VITS - Sharanam, Thane. Its one of the worst hotels and do not deserve to be in this hospitality business.

shady place, I wouldn't recommend to my enemies. total waste of time and money. the rooms stink of booze and cigarettes. the bathroom has stains everywhere. the elevator, lobby and other facilities need maintenance. the staff is rude, untrained and has no clue about treating guests. lots of strange people lingering around. i had a reservation for 3 days. i checked our the same day, I checked in. what a waste of 200€

shady place, I wouldnt recommend to my enemies. total waste of time and money. the rooms stink of booze and cigarettes. the bathroom has stains everywhere. the elevator, lobby and other facilities need maintenance. the staff is rude, untrained and has no clue about treating guests. lots of strange people lingering around. i had a reservation for 3 days. i checked our the same day, I checked in. what a waste of 200€

Never take the 2nd floor room (my room was 204) its very noisy and the external focus lights a directed partially inside the room

Never take the 2nd floor room (my room was 204) it's very noisy and the external focus lights a directed partially inside the room

The stay was good. Housekeeping needs little improvement.