Hotel is undergoing renovation. Due to painting lobby furniture and half of breakfast area was covered up. Our reserved room was not usable, because shower was missing a part. Same thing with the second room they offered. The third room had a functional bathroom. Desk clerk was very nice and helpful, obviously didn’t know about the issues. Quiet and comfortable room.

Overall it was ok for a quick 1 night last minute stay and the price was extremely reasonable considering most hotels were booked for the major event we were in town for. It was under construction, hopefully it will improve. Staff was very good. The rooms were run down. We saw a few roaches, which means there were far more. The room was disheveled, cords exposed and stretched by tv, fire alarm and most stuff not mounted crooked.

Great stay! Room was was clean and pretty comfy. Would definitely stay there again

Under construction and demolition. Nothing on hotels.com warned us about it.

Close to airport. Bed was clean. The room was dirty.

To begin this was one of the worst experiences I have had in my years of booking through Hotels.com, from the moment I arrived I was not greeted I was told "I can not check anyone in right now " with out knowing what my question even was. Door barely opened and that's what I was told walking in. The Service was very unprofessional , and seem rude. I had pre called to make arrangements to a late arrival and was told NO PROBLEM, but when arrived its was not how it went. Then one of the employees after dealing with what I needed to do and I requested a manager (which I never met just saw from a distance until check out day for 1 minutes,she had a loud conversation with another employee and we can hear her complaining about us. They made me feel as everything was my fault, and just gave us negative answers. Problem was finally solved and then they were to NOT going to give us the room we booked, but I guess they figured it out. The experience was HORRIBLE and very unprofessional, seems as employees needs a lot of training on how to treat customers. We will NOT be booking again and for the price it was NOT worth it as the hotel was also under mayor construction and was not told. I was not offered any compensation or helped to make the situation smoother. When I ask for names I was told , "I will not give you my name " I was traveling alone with my Daughter and had just got out of the emergency room the day before and I know I looked sick (Not covod)

Hotel is under remodeling. Should have offered us a discount!

I understand, the property was in the process of becoming another brand. Sorry, that is no excuse for operations on such a low level. Parts missing from in room coffee maker, Damage every where, a breakfast of waffles and toast, 3 tables in breakfast room. Your standards will have to be much higher when you change.