They turned off the power and the room was a messno wifi available either

We never got any help prior to check in

The place a bit outdated. There were a lot of flies in the dining area.

The place a bit outdated. There were a lot of flies in the dining area.

All good, almost 5 star but no transport available. Any taxi service will take about 2 hours to arrive and cost $100 even for 1-2 kilometres. It is incumbent upon all serious hotels to make provision for their clients to travel not to rip them off like this.

Less than one and half hours drive from Manila, Club Balai is now my favorite weekend getaway destination in Luzon! We stayed in a premium room overlooking the gorgeous Taal volcano and lake. There is no in-room wifi which makes it perfect for family to bond. Safe location and tight security. Lots of trees for a breezy nature walk. Very relaxing and quiet surrounding. Beautiful houses too. We only had issue when ordering breakfast. The staff does not seem to understand the continental set and other breakfast sets which took more than 15 minutes just to get our orders correctly.

Less than one and half hours drive from Manila, Club Balai is now my favorite weekend getaway destination in Luzon! We stayed in a premium room overlooking the gorgeous Taal volcano and lake. There is no in-room wifi which makes it perfect for family to bond. Safe location and tight security. Lots of trees for a breezy nature walk. Very relaxing and quiet surrounding. Beautiful houses too.We only had issue when ordering breakfast. The staff does not seem to understand the continental set and other breakfast sets which took more than 15 minutes just to get our orders correctly.

Stayed here as we attended a wedding. The venue for the wedding was absolutely gorgeous! The ambience of the resort is nice and looks great in photos. The food was good and the service was good. However, it is outdated and dirty. We booked a room with a supposed view but was given a room on the ground floor; a view of the sidewalk and parked jet skis rather than the lake. The a/c controls were broken and the a/c was on full blast. They “upgraded” us to their veranda, but it was crawling in ants. The third room we moved to was on the third floor and it was decent. Breakfast buffet was decent and the pools were nice.

Nasty, dirty place. Do not bother to come waste of time and money

Service was bad both in the hotel and restaurant

Very good location. Excellent view of taal and the lake. Fiscinated by the view of the crater

Had a great time..!!!breakfast was superb!!

We got the wrong room and it was super uncomfortable. They wouldn’t make it right and also tried to charge us extra. Super disappointed.

We got the wrong room and it was super uncomfortable. They wouldn’t make it right and also tried to charge us extra. Super disappointed.

Run down hotel and if you are unlucky like we were you get some rooms directly at the main road, very noisiy and no comfort - believe the good times are behind this hotel. Assume they have better and newer rooms - but would not stay there anymore.

We had a great time. I commend the staff. Very helpful and attentive. The place was clean and pizza was great!

Service is bad. It took a lot of time to check in and check out

Everything was nice, except the fact that the lake is soo dirty and was not properly maintained. We were planning to do some water activities, but when we saw the water, we've changed our minds right away.

The kids had fun in the Aqua park. The staff were very kind & helpful. Pools were great. The food is also good. The room looks nice, we stayed in a loft. Beds were not as comfy. The A/C needs work, it wouldnt get cooler, we had to turn the fan.

Great resort family friendly. Great for kids and the whole family

No intènet in room .no cignal on television. Poor room aircondtion

Hotel staff were friendly and the room was spacious. Hotel was not prepared though to handle so many guests.

No elevator in building for senior citizen to use. We were given 4th floor rooms. They limit free breakfast for 3 persons only even though we booked 4 person. The only free amenities is the pool the rest you have to pay

First of all, i bookd a room on the first floor because my mom is 87 and she cant go up and down yhe stairs. But they put us in on yhe 4th floor. Its ok because they had an elevator. But in the room itslef, all the beds ar upstaurs so my mim had to ho up and down.. so no use. And they wouldn't let us transfer because they said its full. I paid 34k for that? Good thing nothing happened to my mom. Lake water is so dirty you wouldn't want to swim there. They should maintain the cleanliness of the lake. Its such a shame to foreigners to see that kind of water. Room was ok but there was no towels. ( had to ask for it.) AC in one room was not working. Oh my TV was not working. Curtains were a little bit dirty and they just made up a rod to hang the curtains so if we pull the curtains the rods would fall. NO HOT WATER . WATER WAS COLD. i was with my mom who us who again is 87 yrs old and she had to bear the cold water because they can't fix it. So dissapointing.. Good side, pool was big and not to crowded. Food was ok and affordable. They lack staff to attend to customers. Over all stay was dissappointing but we cnt do anything but just make the most out of the P34,000 pesos that i paid.

There are some aspects of this hotel that were nice- like the hotel amenities and good location. The other aspects need improvement on. First of their staff- when at their restaurant, it takes forever to get someone’s attention and service is really slow. I would be still eating and having drinks and they would close up the bill while eating- it was really frustrating when I wanted to order more drinks and i would have the bill back to be corrected. Second, the room. yes it was clean for the most part, but our air conditioner emitted a very strange smell, the smell of mold. They probably don’t change out the filter every now and again so it gave that old moldy smell. The bathroom was okay- the glass door of the shower looks like it hasn’t been cleaned and can see old water markings. Water pressure was weak as well. It may be a good day trip place to go, but not for a long time stay

The venue was very nice and relaxing. But the services are not ok. Most of their facilities were closed during weekdays! The spa was closed! The coffee shop beside the pool was closed! As per them, they only open those on weekends when the resort is full. This is a good place to swim and sleep only. Food choices were not impressive as well. I will come back here only for the Aqua Park.

it was a wonderful stay, however other guests do not observe minimizing noise during late sleeping hours ,

We booked via expedia and my friend called the hotel 2 days before to finalize our rooms, that 4 rooms will all be together as we were all going to the same party. The day arrived and there was a loooong wait. None of the guests names seem to appear on their system so we were all just waiting in the lobby. They don't seem to be systematic in that sense.

It was fun. We were able to do activities like jet skiing, biking, swimming and strolling around. very peaceful and chillax mood. Would really want to come back again.

quite far. but full of activities/recreation; we went biking, volleyball, basketball, billiards, darts. there's few more but we juz have limited time. cant go swimming which is the sad part. lot of ants in the restaurant. room we stayed is quite far from the reception lobby. when we arrived the room, the key they give us didnt work so we waited and waited and waited. staffs are just ok.

I booked on line at hotels.com but when I got there the check in staff was not aware of my reservation, and although they took the email confirmation as proof of booking, I think this is why we were placed on the furthest unit from the shore while it was obvious that there were other many units available that could have been in better location. Also, the lake is not for swimming although this resort more than make up for that shortfall for having 3 swimming pools, one is an infinity pool with the taal volcano as a back drop so awesome photo op location. Another minus is the dinner buffet. Being that there are no other restaurant in walking distance, the P650 price is a bit steep in my opinion for a non-5 star resort. Although I must admit that the quality of food was excellent. It's just not the 5 star ambiance where the price level is located in my opinion. Most guests during my stay opted for the take out pizza as the other option since the buffet line was pretty empty when we went through. Otherwise this was a very good place thus I'm giving it a 4 star.

Club Balai Isabel is the perfect place for our family to relax and enjoy fresh air. It is a quick drive from Makati via the skyway + SLEX and if without traffic, it's just around 1.5 hrs from home. The place is well-maintained, the rooms are large. They have 3 pools to choose from. They also rent out bicycles. My favorite thing in that place is the fresh air and life outside the city. We will definitely go back