The staff were incredibly kind and helpful, and overall, my stay was pleasant. Do note, though, that the walls between rooms are VERY thin - if your next door neighbor snores, or gets late night phone calls and is talking, you're going to hear it. If they have their TV on, you're going to hear it. Ask for a corner room, and I'd recommend asking for something on the second floor at least, to help with the plaza/restaurant noise from below. There is no public elevator in the building that I could see (there was one for staff use, but accessing it also required taking the stairs), so if you have any mobility issues, this is not the hotel for you, as you have to go up some narrow, steep, and curving stairs to get to your room. The hotel is fantastically located in the city center - the tourist office is practically right next door, and the major historical monuments and buildings are all within walking distance. Something the hotel could do to make the rooms feel cozier would be to have a small electric kettle/coffee maker in the rooms, with a small selection of teas, instant coffee, and cocoa there. That was the one thing that I really missed. One note: there was an unpleasant sewage smell in the lobby close to the front door - I know they mentioned construction being in the area, so this might have something to do with it, but if I were the staff, I'd have someone come and check it out, just in case there's a problem with their pipes that hasn't been discovered yet.

Super friendly host and very helpful. The bed was comfortable. Plenty of room in the family suite for 2 adults and 2 small kids.

Despite written instruction requesting twin rooms for four adult males. We had to share double beds. Ridiculous situation.

Very convenient location. The suite was clean.

Good: conveniently located in city center and easy to find. The breakfast is included and was the right amount of food. The check in was a breeze and the staff was friendly. Overall a great experience. Bad: the remotes for the tv and cable was missing a battery, so I had to switch them around each time. I called desk and they told me best of luck basically and no batteries available. I was also locked out of channels on the 12 year old settings. Pillows were not great and lacked any support. Overally a great place, small changes could make this a 5 star no doubt.

Nicely located hotel with friendly staff, but the room and en suite were both very cramped and the only plug socket for phone charging was very inconveniently situated. The facilites were a bit tired. The breakfast offered no choice and was extremely limited.

The day manager was extremely helpful, efficient and pleasant. Great breakfast and delicious dinner!

The reception was ok. The room was average. It was clean. It was small, but good enough for my needs.