Rude staff, dirty, bedside lights not working, loud partying

Staff were amazing and very helpful.. always with a smile

Room had better days. Smelled musty and night table was moldy. Carpet was very old and dusty.

They were out of coffee for the rooms. Refrigerator did not work. AC was poor quality, didn’t cool room off.

People were friendly....place appeared clean. We couldn't get our room keys to work...We even got a 2nd set. That appeared to be a common problem from chatting with other guests. Room was either freezing or we had to turn off the AC...There was no in between, Facility needs updated, but appears they are working on it now

Tucked behind a medical building,hard to find entrance. Two cars broke into while we were there. Upgrades happining but kinda shotty work.

Right from my initial booking process, through checking in, to my room, the condition of the facilities and the helpfulness of the staff this is an excellent hotel. Thank you for making my Houston visit exactly as I had planned and hoped.

Location

They excel over hotels in this area for cleanliness, hospitality and care for their guests.

My key card did not work, i had to walk down to the front desk three times and the staff was not very pleasant about it all. They ended up giving me a different room further away and that key finally worked. I am a senior so all that walking to get a key to work was not good. The room was ok, the bed was not comfortable and the tv in the new room was not working well So we gave up trying to watch it as i was too tired. We stayed at this property as it was close to the hospital. My husband was having a heart procedure early in the morning. We arrived an hour before 3pm check in but was told she would have to charge me a 25.00 early check in fee. She did state she had rooms ready but i decided to wait out the hour. The two ladies working the front desk were not pleasant at all. The man that helped us with the final key that worked was pleasant. This property does not offer breakfast and they do not have a ice machine. You have to turn on the icemaker in the freezer and wsit till it makes ice cubes. Not planning on staying here again.

Comfortable clean room what else can you ask for!

The hotel have excellent customer service at the front desk the lady’s so nice and help me whit everything I need to know the room is clean , quiet place , I’m happy and comfortable with this hotel !

The property appeared nice from the outside; however the base boards appeared to have water saturation, this is evident in the main lobby, as you walk towards the elevators. There was a large water leak in the gym, area coming the floor above. The staff would be seated behind the desk area, obviously asleep and appeared to be irritated with guest. I called about extra blankets for pullout sofa, and the front desk clerk was put off when I asked if we had to come and get supplies. As she stated " this is like extended stay, no housekeeping but once a week." As I was visiting The Woodlands due the death of a family member, I usually choose another hotel brand. I thought it was ok since they do not offer breakfast, but they do offer complimentary washer/dryer; however only 1 washing machine worked and 1 dryer actaully dried your clothing. So, I have to say I was not happy.

Inexpensive. Smelled of smoke and the elevator hasn’t been inspected since 2022. Ok if you’re not staying long.

Very nice and tucked away

I was here for a work trip, Had some time between shifts at the hospital and booked this place to take a nap. Went and asked could I check in, since it was early they said it would be a fee in order to do so. By the time I would’ve been allowed to check in, I would’ve been back at the hospital. I opted not to pay the fee, went back to my car and fell asleep, ended up having to go back to work and not getting any proper rest at all. Once I realized that the hotel didn’t refund me or anything, (I used credits by the way which took me MULTIPLE stays to earn) I reached out to hotels.com who let me know that the management here was UNWILLING to do anything in my case because I didn’t “call to cancel”… I left to go sleep in my car after they denied me and they still took my credit lol like how much more worse could this nightmare get?! I disputed at least 3 - 4 times!!!!! I honestly just wanted to sleep before heading back to work that afternoon, this is just ridiculous and inconsiderate of service workers. I will never book here or with IHG again! Marriott is the way to go.

The rooms are clean and cozy, the bed was very comfortable. Great location and near lots of restaurants. Cost reasonable.

Very pleasant stay. Room was clean, quiet and well stocked. Staff were friendly and helpful when we extended or stay. The free laundry is a big plus! The one and only fault I had was the card readers on the exterior doors were out of service, making the main desk/lobby the only way to enter. With parking on three sides of the building, this is an inconvenience.

Great place, nice and quiet

Excellent

The room had a odor. Hard time getting in the back door. The toilet seat was falling off.

I didn’t get the room I had reserved. Also there were cracks and holes in the shower floor. The bed was very comfortable

Dirty hotel

We would like a credit back, we did not stay at hotel.

Very nice for the price and staff was super friendly. Perfect for visiting the Woodlands!

It was only a 1 night stay but my Son was excited to stay the night in a hotel, but was very very disappointed when the pool was not clean. The whole reason i stayed at this location was because of the pool.

Was very happy with our stay.

I stayed in room 318 and the deadbolt couldn’t properly lock, there was some milk above the shower and window seal. There was also some moss growing on the window seal, too. I didn’t get pictures, unfortunately. I ended up sick during and after my stay.

We would have rated the condition better but our toilet in our room, was not up to par so we had to change rooms after the the 1st night. A bit of an inconvenience. Staff was very accommodating.

Very pleasant

Our non-smoking room reeked of mold and stale cigarette smoke.

The hotel was nice and clean and the staff was nice and friendly. Area around hotel is hard to navigate due to heavy traffic and limited options to avoid Interstate 45.