Ideal for my overnight stay for a Christmas party. Room was great.

Rather not stay here. There is a smell in the room that lingered all night. Apparentely from the sanitiser, but smelt awful. Bathroom floor wet due to too short shower curtain. Bathroom lacking attention and tap dripped during the night Plain and drab. No wifi in rooms!

We booked 4 rooms through Hotels.com and paid all the charges in full . On the day of arrival we checked-in and we have been told to pay 25 GBP per room (100 GBP) total for late check-in ! We were really surprised as this is the first ever time we heard something known as late check-in punishment fees provided we have travelled a lot and never been extorted so harshly for this kind of penalty fees - the person on the reception had very poor customer skills and told us to leave the hotel at 11 pm as a group of 4 children and 5 adults or pay the fine. After much haggling he agreed for us to check-in by paying 50 GBP and get a refund from the manager who will be here at the desk in morning. During checking-out next morning we cannot find the manager for our refund and nobody was helping us and when we increased the pressure on the staff to call the manager or the owner of the hotel - they keep changing their story and finally they get exhausted and called the police on us ! Extremely terrible experience - 2 vans of 6 police personal trying to resolve our refund of 50 GBP. Finally we were advised by the police to leave the premises and contact Hotels.com. During the process we find out that the hotel is owned by some Pakistani or Indian national possibly a corrupt politician or business person who must be hiding his ill-gotten money here in UK and running this Iris Hotel of Thugs in his country style ! Poor staff at reception were from Pakistani ,Indian , Eastern European.

The room itself was clean, the gentleman on reception was friendly enough. The TV didn’t work, perhaps because it was still plugged to an aerial? The side light button was broken and also not working. The plug socket also didn’t work. It would have been nice to have WiFi (only available in the lounge) in the room, due to the TV not working and hardly any phone signal. Obviously phone signal isn’t the hotels fault, but you notice more when internet is poor too. It’s a tired looking hotel. Perhaps ok if you only want a warm bed and breakfast

Good location clean room comfortable stay would recommend

A damp room that smelled of mould. Tired old furniture and an uncomfortable bed.

I like the room and the friendly service i got also got a lift aswell so was easy with my 3 kids to get to my room

We booked 4 rooms through Hotels.com and paid all the charges in full . On the day of arrival we checked-in and we have been told to pay 25 GBP per room (100 GBP) total for late check-in ! We were really surprised as this is the first ever time we heard something known as late check-in punishment fees provided we have travelled a lot and never been extorted so harshly for this kind of penalty fees - the person on the reception had very poor customer skills and told us to leave the hotel at 11 pm as a group of 4 children and 5 adults or pay the fine. After much haggling he agreed for us to check-in by paying 50 GBP and get a refund from the manager who will be here at the desk in morning. During checking-out next morning we cannot find the manager for our refund and nobody was helping us and when we increased the pressure on the staff to call the manager or the owner of the hotel - they keep changing their story and finally they get exhausted and called the police on us ! Extremely terrible experience - 2 vans of 6 police personal trying to resolve our refund of 50 GBP. Finally we were advised by the police to leave the premises and contact Hotels.com. During the process we find out that the hotel is owned by some Pakistani or Indian national possibly a corrupt politician or business person who must be hiding his ill-gotten money here in UK and running this Iris Hotel of Thugs in his country style ! Poor staff at reception were from Pakistani ,Indian , Eastern European.