A lovely hotel with very friendly and helpful staff. The baths are so relaxing and the room very comfortable. Only two negative comments: firstly the air con in the room is heating only, so it gets very hot and stuffy overnight unless you open a window- and then it was noisy. Second: absolutely no western food options and there’s isn’t much around by way of restaurants that were open when we were there. Not everyone wants Japanese food for breakfast. We had to buy yoghurt etc from the food mart.

Changing room in onsen room a little bit smelly and small

The Shogetsu Grand Hotel greatly exceeded our expectations! We had an amazing time. Everything was 5 star (food, service etc.) with some nice extra surprises thrown in. The hot spring baths were very relaxing.

The Shogetsu Grand Hotel greatly exceeded our expectations! We had an amazing time. Everything was 5 star (food, service etc.) with some nice extra surprises thrown in. The hot spring baths were very relaxing.

Everything is good to stay here. Breakfast and dinner were perfect.

This is my second visit.I was having trouble getting a customer at the front desk.Im satisfied with the rest.

This is my second visit. I was having trouble getting a customer at the front desk. I'm satisfied with the rest.

The hotel is very pretty and stylish. Free snacks and drinks are provided at the lounge which is extremely good service. The staff gave warm welcome to the guests. Room was spacious too. Onsens were good too. The location of the hotel is good for people who drive or do not drive. A highly recommended hotel for all guests.

Had amazing time with my family, great service!! Thank you!

NICE HOT SPRING, NICE STAFF, NICE MEAL

Onsen facility is by far the best I’ve ever used. But for what it costed, everything else was not quite up to standard. Biggest downside is that no dinner available in hotel if not booked with the room in advance. Not sure if this is a cultural thing but it’s very inconvenient, especially in winter.

Good location and best service

Room very spacious and clean. Staff not very helpful. To be honest the food selection is so scarce that you may just skip it. Breakfast is simply unacceptable. Food is the worst among those I've had in Japanese hotels. Other facilities are average but with the price, absolutely not worth it.

The honey service was very good and tasty. The view from room was good. Diner was very good.

Very nice hotel. The only shortcoming is that the hot spring is rather small. However, as the hotel is relatively small, overall its still ok.

Shops location of the hotel , it's very modern from outside . Great architecture considering the reception is at 6 floor and onsen is below . Fantastic view of the river .

Shops location of the hotel , its very modern from outside . Great architecture considering the reception is at 6 floor and onsen is below . Fantastic view of the river .

Great food and hot spring experience at Shogetsu with good facilities and attentive staff though English communication may be a little more difficult

Immediately after we get off the bus from Sapporo staff member rushed out from the hotel and helped us move the big luggages from the bus station across the street into the hotel. While I was finishing up the check in procedures they are cleaning the outside and the wheels on my luggage. These are the little details that gave me an first impression that this 4 star hotel really pay attention to little details. Staff member then took my luggages to my room (of course not expecting a tip because this is japan). She gave a brief tour of the room and we were impressed by the scenery outside the window. All the rooms in this hotel are facing the river (the river is not huge and have much bigger water flow a hundred years ago not sure the reason why). The onsen area is clean with a lot of cleanings supplies like facial rubs, shampoo, body soap, etc. The water temperature is around 40-42c which is on the medium temperature and just right. There is also a outside section which is outdoor and boy it was chill. In room dinner was served right at the prearranged time and brought into the room, served and cleaned up by another staff member. The dinner was excellent but dont expect you will be full like a buffet type. The food portion is just right and its all about the presentation. Breakfast was served at the cafe on the 6th floor and it is excellent again. Prestation and taste is excellent. Front desk also helped us to book the return bus back to Sapporo. excellent hotel !

Immediately after we get off the bus from Sapporo staff member rushed out from the hotel and helped us move the big luggages from the bus station across the street into the hotel. While I was finishing up the check in procedures they are cleaning the outside and the wheels on my luggage. These are the little details that gave me an first impression that this 4 star hotel really pay attention to little details. Staff member then took my luggages to my room (of course not expecting a tip because this is japan). She gave a brief tour of the room and we were impressed by the scenery outside the window. All the rooms in this hotel are facing the river (the river is not huge and have much bigger water flow a hundred years ago not sure the reason why). The onsen area is clean with a lot of cleanings supplies like facial rubs, shampoo, body soap, etc. The water temperature is around 40-42'c which is on the medium temperature and just right. There is also a outside section which is outdoor and boy it was chill. In room dinner was served right at the prearranged time and brought into the room, served and cleaned up by another staff member. The dinner was excellent but don't expect you will be full like a buffet type. The food portion is just right and it's all about the presentation. Breakfast was served at the cafe on the 6th floor and it is excellent again. Prestation and taste is excellent. Front desk also helped us to book the return bus back to Sapporo. excellent hotel !

Love the Japanese style room. Came with dinner and breakfast next day. Room was clean and good even though little dated but theres a charm in it. Didnt like the smoke lingering behind. Better to ask for a smoke free room. Public bath by sex and was so good. All amenities provided for and no need to bring anything at all except your makeup and a change of clothes literally. The Kappaliner bus from Odori/Sapporo stops opposite the hotel. Very convenient. Great place to relax. Theres a free honey buffer from 2pm onwards.

Love the Japanese style room. Came with dinner and breakfast next day. Room was clean and good even though little dated but there's a charm in it. Didn't like the smoke lingering behind. Better to ask for a smoke free room. Public bath by sex and was so good. All amenities provided for and no need to bring anything at all except your makeup and a change of clothes literally. The Kappaliner bus from Odori/Sapporo stops opposite the hotel. Very convenient. Great place to relax. There's a free honey buffer from 2pm onwards.

We stayed in a traditional Japanese style room. The room was clean, comfy and had great view. The staffs were polite, helpful and friendly. Breakfast and Dinner were traditional Japanese style. There was also a lounge providing coffee, tea and waffles with varieties of flavoured honey. Onsen was great too with indoor and outdoor pools.

Fantastic Stay and Helpful Staff!

Larger mid-size hotel with 80+ years history. Natural onsen from the source. Recently renovated. Dining in restaurant for dinner and breakfast. Great food and service. Beers and extra a la carte orders all reasonable prices. Little Jozankei town for a little walk just around hotel area. Nice indoor and outdoor baths with the latter looking out to the valley. Bus from Sapporo stops virtually right in front of hotel so no need to search for it or drag bags up and down hills.

Larger mid-size hotel with 80+ years history. Natural onsen from the source. Recently renovated. Dining in restaurant for dinner and breakfast. Great food and service. Beers and extra a la carte orders all reasonable prices. Little Jozankei town for a little walk just around hotel area. Nice indoor and outdoor baths with the latter looking out to the valley. Bus from Sapporo stops virtually right in front of hotel so no need to search for it or drag bags up and down hills.

Spent one night here as part of a trip around Hokkaido; very easy to access from Sapporo via coach. The hotel is very centrally located (Jozenkei is a compact little town) with a great view over the river - one which you can enjoy from the outdoor hot springs baths. The room was very quiet and comfortable, with a nice view over the river from the windows, and the public baths very clean and quiet. The service was excellent - helpful with recommendations for lunch nearby and happy to look after my suitcase until check-in when I arrived in the morning. The meals - both dinner and breakfast - were exceptional, up there with the best I've enjoyed in other traditional hotels and ryokans. Thoroughly recommend the half-board option here.

Spent one night here as part of a trip around Hokkaido; very easy to access from Sapporo via coach. The hotel is very centrally located (Jozenkei is a compact little town) with a great view over the river - one which you can enjoy from the outdoor hot springs baths.The room was very quiet and comfortable, with a nice view over the river from the windows, and the public baths very clean and quiet. The service was excellent - helpful with recommendations for lunch nearby and happy to look after my suitcase until check-in when I arrived in the morning. The meals - both dinner and breakfast - were exceptional, up there with the best Ive enjoyed in other traditional hotels and ryokans. Thoroughly recommend the half-board option here.

Everything was good. The view from the room was fabulous.The only glitch was at check in. The staff seemed have difficulty finding my booking. It just took a little bit longer to resolve and the staff was very courteous. I have no negative feeling at all. The problem might be due to communication between the hotel and hotels.com.

Convenient location, easy access from Sapporo Station and beautiful view.

The staff were extremely polite and helpful. It was rainy at the time when we left the hotel and they drove our car to the hotel entrance and held umbrella for us so that we did not get wet. It was impressive! Dinner set was also delvious.

Very good and relax