Charged me 140 out of my bank for no reason

Positive

Well presented very neat & tidy. We will be back again

The property is located a short distance from the main street of Wagga. Our room was spacious, clean and secure with ample parking for the car. While this hotel is quite large, it was very quiet and we did not hear anyone else even though the car park was quite full. Definitely stay again.

Rooms were super clean, comfortable, towels were actually fluffy and thick! Shower was amazing! Breakfast was pretty good too! All staff interactions were helpful and pleasant with a smile!

After initial problems with tv casting that wasn't set up, stay was comfortable. Special mention to the restaurant chef: I had one of the best steaks ever. Only grizzle is the sky high (and unreasonable) room cost: $350 for a country motel. 4 star? Same standard as the 3* motels I stayed in my drive: nothing special. Case of supply and demand. Wagga was totally booked out that weekend.

Great place to stay!

Clean and good value. Pool is good for the kids. We enjoyed our stay.

Bit of a funny smell in the bathroom. Body wash dispenser in shower was pretty much empty.

Staff were friendly and very helpful and the whole property was easy to navigate

Upon arrival, hotel seemed ok, quick check in, a little smaller than expected room, bathroom had lots of messy silicone repairs. Spent the afternoon in the hotel pool. Around 9pm my husband asked me where the breakfast was served, it was at this time realised I wasn't told anything at check in. After searching, found a sml QR code on the wall for the hotel information. Found out breakfast finishes at 9am (industry average 10am), also read that guests can enjoy free entry to the nearby aquatic centre, unfortunately it was far too late by then. Pity nothing was said at check in, our young son would have loved it. Went to have breakfast, arrived at 8:45am, and the Bain Marie was empty, asked staff about cooking some breakfast, unwilling at first, but reluctantly agreed, we were happy to wait. Went to eat my breakfast, after a few bites, I then noticed a black hair around my hash brown EEWWW!!! That was the end of breakfast for me and the rest of my family.  Told restaurant staff, they apologised, but didn't seem fussed, confirmed the chef indeed has black hair. Spoke with receptionist, and showed her photo, she went out the back and returned a min or so later asking 'is there anything else I can help you with?' Really?? How about breakfast without the chef's 'special seasoning'  Wouldn't return, there are plenty of options in Wagga Wagga that value their guests.

A really neat stay and close to shops etc. The only thing I found challenging was the restaurant menu not having enough for plain eaters. I can usually find something like schnitzel or fish and chips. The staff were very helpful but the menu not so much.

Lovely property.

Comfortable stay. Milk at buffet breakfast was off but otherwise a nice offering. Condition of property was fine for the price.

Great location, very clean. The negatives the bathroom needs a revamp. They do not have toilet roll’s anymore. Beds were too soft. Loved the free Foxtel.

All was good.

Messed up with my booking. First they couldn't find my booking, and then they said breakfast is not included while I had booked breakfast. The restaurant almost charged me for someone else's food. And after I asked for the bill they realised it was wrong. Overall, they're unapologetic.

TV didnt function and had to get assistance. Staff were friendly and helpful. Place is tired and needs a refurb.

The room is pretty tired! Feels like it all needs a re-paint and new lighting. Room was clean and tidy, beds comfortable and towels were fine, but initial feeling was a little disappointing when arriving. My childs bare feet were dirty after running around in the room for a night so made me wonder how clean the floor really was!

An excellent area - close to the CBD but very quiet. Room was stylish & very clean. Couldn't have wished for anything better.

Specious, clean, convenient location and nice staff.

There was food under our bed and the pool was green.

Air conditioner remote control did not work. Carpet was dirty and old. Property in needs of a good renovation.

Very nice place to stay, room are basic but clean, there was no extra pillows, the beds are verrry soft, felt like your feet are way above your head the whole family , didn’t have a very good night sleep.

Great stay at Mercure, friendly staff and rooms were clean

Was not told the resturant was closed on the web site or by the lady at the reception. This was the reason why i picked this hotel. There was no freezer in the fridge so i could not freeze my ice packs ready for the next days journey. The toilet paper dispenser belongs in a public toilet at the local football ground not in a 4 star motel. Didnt like been gouged on price because i had a late booking. Wont stay at mercure again. Better value else where.

Everything with great, I will say the staff in the restaurant seemed unhappy (particularly one of them), I bumped into someone else who stayed there the same night as me and they had the same opinion of the restaurant staff (the same staff member too).

great weekend

To stay here overnight and not use any breakfast or dinner options would be okay if you like soft old beds. Reception staff were very nice and tried to help wherever possible. Breakfast and dinner staff were the worst I have ever had to deal with. Stay clear

Shower had some mould in it and breakfast hot food was cold if you didn’t get there right at the start. But staff were lovely, the place was quiet despite being booked out, and the room was generally comfortable.

Good location, later check in and easy parking.

Room was very clean and spacious.