This has been the worst stay ever. First, we I didn’t get what we booked for. There were no room left in the hotel when we checked in. Had to go to a different one which was really bad. Small, dirty and no amenities. We stayed one night and had to change back to the original hotel which was not great at all. We didn’t get the room we were supposed to. No view and poor conditions of the room and building. This made the stay really unenjoyable. The staff manager the next day couldn’t understand why this happened. She was sorry and ended up paying for our taxi ride to the airport. Good gesture, but doesn’t change the fact that we were really uncomfortable and very much inconvenienced by the experience. I would definitely not recommend this place.

Not very clean. Older hotel with old fashion key locks. Good location.

Great location with very helpful staff

The location was quite nice. Check in was smooth. Wifi was ok. Cleanliness was so so.

Thank you Lucy and Daisy for the smiles and kindness, however, despite the excellent location, I cannot recommend the hotel as it is too damaged, almost everything is broken and most of all the cleanliness should be absolutely reviewed. We had a horrible room on sixth floor, and then one on the fifth floor next to the plastic bin.

We actually stayed at the Capital Hotel, a sister property across the street. The room was a spacious, modern, nice shower and had a balcony which was great to spend time on to relax. Staff were amazing, friendly, sincere and gracious. The breakfast included was very good. I would come back for sure.

The location of the hotel is great, on a very nice street and close to most things in the old quarter. The staff were also very nice. Unfortunately, the hotel is very worn and not properly cleaned (we dropped something like under the bed which split into a lot of dust). It was ok to stay like that for us, but found the pictures and reviews a bit misleading.

The picture on the website doesn’t even look the same, hot water wasn’t working, tv wasn’t working, very noisy hotel, also we have to ask for bath towels for the room, I would not book here again,

Very comfortable room, friendly and convenient, centralised of everything with a walking distance in the old quarter and the city. I will come back and stay here again in the near future

Room interior looks dated and need upgrade.

People are just friendly, easy to talk and very safe

Fair

the first night of our stay they didn’t have a room in their hotel so they took us across the street to stay and then we returned to the Inner Hotel for the remainder of our stay. but both hotels were nice. the inner hotels staff was super friendly and very helpful with recommendations of where to go and eat. the room was comfortable with AC and free wifi. the beds were soft but they only provide a top sheet to cover with. but the hot water and water pressure in the shower was good. the hotel was in a very central location and easy to walk to many places. you must try MAMA bahn mi right around the corner for the best bahn mi!!

The place is surely not the worst we have been through in Vietnam but an over all of 9.2/10 from the reviews makes my stay here a disappointment. The room is okay-ly in order but the bathroom was a horror: the shower’s wall was full of mold - black mold. I felt disgusted in it. I asked the front desk to have it cleaned up asap but they couldn’t because the cleaning person is only in during the day and I was out the whole day while they had only 1 key to the room which was on me. I decided to clean the shower myself at my return given that I could not ask for the refund and I could not change hotel or clean myself in such filth. Apart from the fact that their soap and shampoo didn’t clean, the front desk failed to provide me with a functioning shampoo dispenser even if I told them first thing when we received the room.

All were very friendly, Lucy helped to book Halong Bay tour and Sapa tour, both very good. We could leave our baggage while traveling. Late checkout was possible - for some cost.

Good. Was close to everything

Service is poor. The room is not being serviced 

FANTASTIC room, location, value, staff. Food, spas, Cathedral, craft beer brewery, Lake Hoan Kiem right there. SUPERB professional & personable staff: Lucy, Daisy, Tony flawlessly managed my transports, room, activities, laundry, rentals, recommendations, etc. Special thanks to Tony for all his Guiding and Teaching: he perfectly arranged my side-trips, provided sound Vietnam history & advice, and even took me on all-morning walking trip on his time off. HIGHLY RECOMMEND!

Very good location close to old quarter. First room was full of mosquitos. A receptionist sold me the tours a good price but she didn't sent me the itinerary in advance and I couldn't organize my clothes for 2 days trekking, but anyways, I had and amazing trip in Sa Pa. What I really concerned was they moved all my luggages the day I wasn't there, I extended the day before my Check out, and they trow away an important receipt of my flights. Fortunately I could recovered, but it's feel weird someone took all your personal stuff.

Very good option, at excellent price. Well located, convenient.

The hotel was right near the cathedral and really central so it was in the perfect area. The workers there were soo kind and helpful, helping us and giving us what we needed whenever we needed. I definitely recommend this hotel for anyone going to Hanoi :)

Bathroom smelled like urine, full of mosquitoes, dusty bed, bob functioning safe, no full refund.

Pretty very old

Fabulous location, close to the lake, restaurants, and markets. Very friendly and helpful staff who took good care of me. Easily met my 3 main criteria, clean, safe, and quiet.

I was shocked to know that the hotel only changed hands 7days before our checked in. The manager was very apologetic of the condition of the room. She is right, truly needs update. But her keen disposition makes a lot of difference and we still got our rest in the room. She is conversant in English, and even helped us with the best rate for the taxi ride to airport. Wish you the best.

Ok

Excellent location. Friendly staff. Nice view of street. Room was a bit cold and shower cold in morning.

Excellent location. Friendly staff. Nice view of street. Room was a bit cold and shower cold in morning.

We had the honeymoon suite and it was ok, expected a little bit better. But can’t say I didn’t enjoy my stay here. Very close to an incredible pho restaurant.

There are many, many properties in this area of Hanoi, old town, that are walkable to lots of locations. This property is no exception - very walkable and excellent access to sites, etc. Our room was listed as a city view but was not. To be clear, the only possible city view from this hotel is from the front. It is wedged between other properties and the view from the back windows is disastrous. There is no breakfast served at this property - you need to walk to the hotel two doors down, and the breakfast options are not as good as we had in two other hotels in the same area during our vacation. Also, little things, like a bar of soap and hand towels were not in the room. Our toilet leaked and the door lock hardware was falling apart - it seemed like when brought to the staffs attention they didnt understand what we were saying.

There are many, many properties in this area of Hanoi, old town, that are walkable to lots of locations. This property is no exception - very walkable and excellent access to sites, etc. Our room was listed as a city view but was not. To be clear, the only possible city view from this hotel is from the front. It is wedged between other properties and the view from the back windows is disastrous. There is no breakfast served at this property - you need to walk to the hotel two doors down, and the breakfast options are not as good as we had in two other hotels in the same area during our vacation. Also, little things, like a bar of soap and hand towels were not in the room. Our toilet leaked and the door lock hardware was falling apart - it seemed like when brought to the staff's attention they didn't understand what we were saying.

Small hotel in the best location, 30 meters from St. Joseph Cathedral. This hotel is not up to date, but the staffs are very friendly and always ready to help. It was comfortable during my stay. I am willing to visit again.