Friendly staff, good breakfast, and very good location.

We knew we picked a great hotel the moment Dominic checked us in. Dominic's co-worker, Audrey Vu, made us feel at home. The breakfast staff were lovely, especially Thung Thu and Patrick, who made sure we had everything we needed. Mr. Richard made us the very best iced Vietnamese coffee. As to the review basics, the air conditioner was really cold. The room was a nice size. We had a no window room making it dark in the morning and peaceful, important in a hectic city. Good TV with a few English speaking channels. The mattress, pillows and linens made for a restful night. Super fast and quiet elevators. The pictures and room descriptions are accurate. The breakfast buffet really was amazing. Beyond the egg and pho bar, great selection of fruits, yogurts, cereals, vegetables, and pastries. Fantastic Asian foods, too, so I got different veggies each morning. We have already booked to come back to the Hanoi Pearl. Great location for Hanoi Hoan Kiem trip.

The staff at the Hanoi Pearl were very helpful. I had a very early morning flight and they were able to arrange for a car to the airport at 4 AM. They also bagged breakfast for us because we were leaving so early and would’ve missed Breakfast the breakfast. I would stay here again.

Nice hotel in a very good location

I liked everything about my stay at this hotel, especially the staff, they were extremely nice and helpful.

I'm sure that this hotel is the best hotel in this street. The hotel is old, but very well maintained. Every staff is kind, devoted, and fluent in English. Having cocktails at the rooftop bar is very nice. A room is very clean, but the soundproof is not so perfect.

Great location…great facility…great staff. Highly recommend!

Service is good. But very crowded!

Cleaness and friendky staffs

Cleaness and roomy

The room is very nice and clean, adequate a for comfort stay. Food was great. People are very nice

Great place for one night before heading away for the weekend. Very quiet, but one block from the Lake.

This hotel is in the heart of Old Town, near all the dining and shopping spots. The room was spacious and clean and contained all the amenities. Hotel staff treated us like VIPs. Will plan to stay here again next time we visit!

Great little hotel close to everything

Lovely hotel , excellent location in the French Quarter of Hanoi. Rooms were clean and comfortable, breakfast was good. The staff were great ,very helpful nothing was too much trouble. Would certainly stay here again and recommend to others.

The staff were very helpful and friendly

Fantastic hotel. Everything was perfect... the room, the service and the breakfast was really nice too. The location is excellent for anyone staying in the old quarter.

Very warm and friendly staff extremely helpful and.

Room is clean. The staff is friendly and supportive. Easy access for dining and entertainment. Price is reasonable.

Yes, I grade 5* on everything . Only a bit hassle if you arrive or leaving during the weekend due to “walking Street” event that limited the traffic. Anyway. Can’t blame on the hotel. it’s beyond their control. Will book this hotel again if I have another chance.

Perfect location for Hoan Kiem lake, just a few minutes walk away. The hotel staff were excellent. Reception team were always available to help guide and make arrangements for our time in Hanoi. Restaurant team were always friendly and helpful, ensuring we had everything we needed for breakfast and lunch (especially Patrick and Julie). Housekeeping team were exceptional in ensuring we had everything we needed in our room. We previously stayed at the Hanoi Pearl in 2019 and were glad to find that our return visit in February 2024 was just as good as 5 years ago. We will definitely stay again the next time we visit Hanoi.

I thought I booked a room with window as shown on pictures when I selected the room

The Hanoi Pearl hotel is in the most central spot of all the sight seeing and amazing street food. Everything is well within walking distance, the hotel has an amazing happy hour deal (buy 2 get 1 free cocktails), the hotel staff is super friendly and helpful. We’d definitely recommend this hotel as the place to stay if you’re visiting Hanoi’s Old Quarter.

Great location

Very friendly and helpfull all along our stay. Big thanks to the whole team Heidi and Judy. Well located, clean and cosy.

Everything was perfect. Team at the reception ( big thanks to Judy) are so helful and friendly. Very clean and well located hotel in center of Hanoï. I highly recommend to stay and enjoy beautiful Hanoï city.

Stayed 2 nights did not make a difference. Room bit tough not enough room for 2 suitcase and 2 carry on. Breakfast average. Has many restaurants around close to lake and market. Be careful when walking in the lane guys with bike can circle you not very safe. Safe in my room would not open with the right code it took an engineer and staff 3 cans of keys and over an hour to open I was sweating my passport was in it and taxi pick up was at 9am. Fortunately guy was able to open tipped him for his efforts. I thought I will miss my flight.

It's one of my usual hotels when going to Hanoi. Even if I only stayed one night this time I noticed they did some renovation: new mattress, new bathtub, new toilet and new paint in the bedroom. I'm glad they are maintaining the property so my stays are always good.

Excellent location, kind and friendly staff, great choice of drinks at rooftop bar and lovely room.

Very good staffs and atmosphere, we will come back next time again!!

Good service, good location. good breakfast

An ideal place to stay, located in Old Quarter just walking distance from the lake that is buzzing with activity, and all food and shopping options available as you step out of the hotel. Rooms are decent, clean, and staff are very friendly. Highly recommended.